Logos 6 Core Engine won't install

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This post has 18 Replies | 1 Follower

Posts 14
Clare Knowles | Forum Activity | Posted: Tue, Mar 10 2015 8:02 PM

Hi! I've downloaded the Logos 6 Core Engine only and am trying to install it, but it won't get anywhere. It looks like this and has for many hours:

I've currently got Logos 4, using Windows. Any advice would be great! Thanks :-)

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Mark Smith | Forum Activity | Replied: Tue, Mar 10 2015 8:25 PM

I'd clear my browser cache and then try again. If it fails again, we may need some additional guidance.

The part of the set-up you've been watching should occur very quickly.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 10 2015 8:25 PM

Welcome! Sorry for your troubles. Tongue Tied

What version of windows are you running?

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Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 8:29 PM

Windows 7, 32-bit. Any ideas?

Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 8:29 PM

I'll have a go...

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Mark Smith | Forum Activity | Replied: Tue, Mar 10 2015 8:30 PM

Clare Knowles:
Windows 7, 32-bit. Any ideas?

I think Alabama wanted to be sure you were running a version that Logos 6 can install on, and you are.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 8:32 PM

I cleared the browser cache but it's made no difference unfortunately.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Mar 10 2015 8:33 PM

Clare Knowles:

Windows 7, 32-bit. Any ideas?

Welcome Big Smile

Some diagnostics:

  • Does Windows Updates download and install work?
  • Any Windows Update(s) in progress? (Today is Patch Tuesday)
  • Start a Command Prompt as administrator and type bitsadmin /list

Keep Smiling Smile

Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 8:40 PM

Keep Smiling 4 Jesus :):

Clare Knowles:

Windows 7, 32-bit. Any ideas?

Welcome Big Smile

Some diagnostics:

  • Does Windows Updates download and install work?
  • Any Windows Update(s) in progress? (Today is Patch Tuesday)
  • Start a Command Prompt as administrator and type bitsadmin /list

Keep Smiling Smile

Yes, Windows Update is working and there are none in progress. When I cancel the set up it says "Setup was unable to download a required file."

What do I do after entering bitsadmin/list? It says (among other things): Listed 0 jobs.

Thanks so much for your help!

Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 8:45 PM

Actually, there is an error with Windows Update. Trying to fix that now...

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Mar 10 2015 9:22 PM

A Logos 6 prerequisite is .NET Framework 4.5, which can be downloaded and manually installed:

http://www.microsoft.com/en-us/download/details.aspx?id=42642&e6b34bbe-475b-1abd-2c51-b5034bcdd6d2=True

Keep Smiling Smile

Posts 14
Clare Knowles | Forum Activity | Replied: Tue, Mar 10 2015 10:01 PM

Keep Smiling 4 Jesus :):

A Logos 6 prerequisite is .NET Framework 4.5, which can be downloaded and manually installed:

http://www.microsoft.com/en-us/download/details.aspx?id=42642&e6b34bbe-475b-1abd-2c51-b5034bcdd6d2=True

Keep Smiling Smile

Thanks. I've installed that now but I'm afraid the Logos software setup is still doing nothing (I've tried cancelling and restarting it multiple times).

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 11 2015 4:41 AM

Have you restarted your computer? If that doesn't work, you might need to give customer service a phone call.

macOS, iOS & iPadOS | Logs |  Install

Posts 16
David James Mattley | Forum Activity | Replied: Wed, Mar 11 2015 9:52 AM

Clare...I'm curious if you have gotten the Logos 6 Core Engine to install, yet. Once you do, you may want to go back through this forum and read the "Scans Coming Up Empty" posts. They deal with knowing you have all your previous resources from, in your case, Logos 4 included in the Logos 6 software, and actually you can just read my last poat on that forum to get the final answer from tech support. Also, I installed the core engine over Logos 3 on my PC running Win 7 - 64 Ultimate and had no problems with the install. My wife's PC has Win 7 -  32 Ultimate and no Logos or Libronix software at all. So, I may try the core install there, to see if it goes without a hitch.

Posts 16
David James Mattley | Forum Activity | Replied: Wed, Mar 11 2015 11:40 AM

Clare...Tried the Logos 6 Core Engine install on my wife's PC and it worked completely; it went in without any glitch. Her PC runs Windows 7 Ultimate - 32 bit and is at this version: 6.1.7601 Service Pack 1 Build 7601. There are two installs with the core engine install. It first installs "Logos Prerequisites" and then, if that is successful, it installs the actual "Logos Bible Software". So, if you haven't got this solved, yet, did the  "Logos Prerequisites" install properly?

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David Paul | Forum Activity | Replied: Wed, Mar 11 2015 12:41 PM

Are you paid up on all your monthly dues and fees? 

ASROCK x570 Creator, AMD R9 3950x, HyperX 64gb 3600 RAM, Asus Strix RTX 2080 ti, 2tb m.2 Seagate Firecuda SSD (x2) ...and other mechano-digital happiness.

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Posts 14
Clare Knowles | Forum Activity | Replied: Wed, Mar 11 2015 3:51 PM

Thank you everybody for all of your suggestions! I've had to repair a problem with Windows Update. When it could finally find updates there were 27 even though it only updated last week... It's currently still installing them. Here's hoping Logos will install without any issues after this. I'll let you know!

Posts 14
Clare Knowles | Forum Activity | Replied: Thu, Mar 12 2015 12:38 PM

Update: Finally it is sorted! It turned out I had malware which was preventing Windows Update from doing its thing. That is all gone (I believe) and after doing the Windows Updates there was no problem whatsoever with Logos installing.

Thanks for all your help!

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Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Mar 12 2015 1:06 PM

Clare Knowles:
Finally it is sorted!

That's good news. We hope you enjoy the new software.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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