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Posts 234
Ben Hein | Forum Activity | Posted: Mon, Oct 19 2015 5:40 AM

Hi friends,

Last night as I was doing my nightly bible reading in bed, I found that highlighting and note taking no longer works on either my phone or iPad. It was working 2 nights ago, but now when I try  highlight by either dragging my finger (what I normally do), or by selecting the text and manually trying to enter a highlight or note, nothing happens. I have restarted the app and the device but neither works. If it was just my iPad I would think it is something wrong with my device, but since it's both my phone and iPad it seems like it must be something on Logos' end? But I checked the App Store and it doesn't look like there were any recent updates that would have broken the notes function. Anyone know what might be going on?

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 25105
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Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 5:53 AM

Hi Ben

Ive just tried making notes and highlights on my iPad and it works fine.

i have seen something similar to what you are reporting on a number of occasions but not recently.

Do you get the same thing if you operate in airplane mode? This would eliminate any interaction with Logos servers

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 6:26 AM

Thank you for responding Graham. I tried airplane mode but it didn't resolve the issue. 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 25105
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 7:12 AM

Ben Hein:

Thank you for responding Graham. I tried airplane mode but it didn't resolve the issue. 

That says it's nothing to do with Logos servers but local to your devices.

Which app are you using and which version?

Do you get the same lack of highlighting in all resources?

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 7:17 AM

Good question. Just realized it's only a problem in my esv bible. I tried removing it and then redownloading  to the device, but that didn't work. Any ideas? It's peculiar that it would stop working on both devices. My phone is ios9, iPad is still on 8. Both have most recent version of the app 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 25105
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 7:26 AM

Interesting.

I can reproduce this in the ESV on my iPad - whether it is downloaded or not

Hopefully someone from Faithlife will be able to comment further

Edit: and I see something which seems similar was flagged earlier - https://community.logos.com/forums/t/106629.aspx - but I think it seemed to resolve itself

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 7:31 AM

Thanks Graham for confirming it is not just me! If I don't see anything from them today I'll try and contact support. 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 29717
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Oct 19 2015 8:35 AM

How many note documents do you have associated with the ESV? Just the one? How many pages would it be if you were to print out? It is possible you have "large note syndrome." 

macOS, iOS & iPadOS | Logs |  Install

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 9:46 AM

I use multiple note documents. What is large note syndrome?

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 25105
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 10:16 AM

alabama24:

How many note documents do you have associated with the ESV? Just the one? How many pages would it be if you were to print out? It is possible you have "large note syndrome." 

I don't think that would account for my seeing this - I have a number of Notes documents which refer to the ESV but none of them are very large.

And i have 63 highlights in it in total

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 19 2015 11:07 AM

Is this issue still occurring?  I am unable to reproduce...

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 19 2015 11:16 AM

Graham Criddle:
I don't think that would account for my seeing this

I didn't catch that you were seeing the same thing above. I see it now. Sorry! Tongue Tied

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 19 2015 11:30 AM

Ben Hein:
What is large note syndrome?

I coined it. Smile

The mobile app has a tendency to have troubles when 1) A note document is "large" and/or 2) a single resource has many notes/highlights from multiple documents.

When the mobile app first added highlighting, Faithlife had just migrated to "highlights as notes." The default setting was to create note documents based on the pallet name of the highlighter. My habit was (and is) to highlight prolifically, so my main note document was pretty large, with the ESV having thousands of highlights. Adding a highlight on the mobile app at the time was a real pain. It could take up to two minutes for a highlight to appear after adding it! I discovered that creating a highlight in an unused resource in a brand new note document was nearly instantaneous. 

The idea of notes going into a document named for the palette made no sense to me (still doesn't), so I create a "resource specific" note document for resources as I began to take notes in each one. I spent HOURS moving highlights from the BIG document to the little ones and performance was greatly enhanced. Faithlife has helped to make the situation much better, but users with prolific note/highlighting still pop up from time to time with troubles. 

Since Graham is experiencing the same thing, I don't think it is related to "large note syndrome." 

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Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 3:15 PM

Kevin Byford (Faithlife):

Is this issue still occurring?  I am unable to reproduce...

Yes, still  seeing it (screenshots from Verbum to use the stable release)

Below I am swiping to create a highlight

When I release the highlight doesn't appear

Or if I try and create the highlight the other way, when i click "Done" below the selection is cleared and the highlight doesn't appear

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 19 2015 4:12 PM

Here's what I am seeing: https://monosnap.com/file/hGWy46hY0lNOlcPDr8V0N3quDcy8Nq 

Does changing to/from scrolling view change anything?  Also, in your 2nd screenshot the network indicator is active - how many notes are in the note document you are adding to?

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Graham Criddle | Forum Activity | Replied: Mon, Oct 19 2015 4:44 PM

Kevin and others.

Huge apologies, I had the Notes option disabled in View Settings!

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 19 2015 4:48 PM

I've done that very same thing before - no worries. !

Posts 959
Yasmin Stephen | Forum Activity | Replied: Mon, Oct 19 2015 4:54 PM

I've had this same problems for months now, and it's not confined to the ESV Bible. I think it started after the implementation of Scrolling View, and I got some relief by turning on and off that feature but even that 'solution' would stop working after a while and I wouldn't be able to highlight anything at all. Other times I found myself constantly restarting the app (sometimes that would work, sometimes it wouldn't). Most times I would eventually give it up for a while and come back later, or just use the laptop if I'm home. Yesterday it was particularly aggravating so I deleted and reinstalled the app; so far, the problem hasn't reappeared.

The attached screenshot is one I took since April when I was planning to bring the problem to the forum's attention but never got around to doing that:

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 5:16 PM

Thanks friends for the comments. I turned on/turned off scrolling view and it still didn't fix anything...

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Oct 19 2015 5:18 PM

Graham,

I just read your comment. For some reason, the notes option for ESV turned off in my ESV bible. I turned it back on, and now it all works again. I have no idea how my notes automatically shut off, but at least it appears fixed!

Thanks all.

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

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