Crash During Indexing Mac El Capitan 10.11

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Posts 24
Bryant Poythress | Forum Activity | Posted: Wed, Oct 21 2015 8:09 PM

After an update on Friday (10/16/15) indexing would finish with a crash. 

A complete program and folder removal and reinstall today (10/21) did not improve the outcome.

5076.Archive.zip

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 21 2015 8:21 PM

Bryant Poythress:
A complete program and folder removal and reinstall today (10/21) did not improve the outcome.

What do you mean by "a complete program and folder removal and reinstall"? You deleted everything and redownloaded all resources from scratch? 

macOS, iOS & iPadOS | Logs |  Install

Posts 24
Bryant Poythress | Forum Activity | Replied: Wed, Oct 21 2015 8:53 PM

Hi Alabama,

Yes, i did exactly as you said. Completely deleted everything and re-downloaded all resources.

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Dave Hooton | Forum Activity | Replied: Thu, Oct 22 2015 3:40 AM

The usual fix is to delete only the library index folder - /Users/bp/Library/Application Support/Logos4/Data/37nnsmpz.odk/LibraryIndex.

Dave
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Windows 10 & Android 8

Posts 24
Bryant Poythress | Forum Activity | Replied: Thu, Oct 22 2015 9:06 AM

Ok thanks Dave, I'll give that a try.

Posts 24
Bryant Poythress | Forum Activity | Replied: Thu, Oct 22 2015 3:01 PM

Pretty much the same result.

1376.Archive.zip

Posts 24
Bryant Poythress | Forum Activity | Replied: Thu, Oct 22 2015 3:32 PM

I opened a case with the help desk and they are having me repeat the process :)

Posts 27052
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Oct 23 2015 4:35 AM

Thanks, please keep us informed.

Dave
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Windows 10 & Android 8

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