Bug: Windows Task bar doesn't show that Logos is running

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This post has 42 Replies | 2 Followers

Posts 13392
Mark Barnes | Forum Activity | Posted: Mon, Nov 16 2015 3:54 AM

This has been bugging me for years. Logos doesn't consistently show on the Windows Taskbar. See the screenshot below:

If you have the app pinned to the taskbar, the often it's not highlighted to say that it's running. As a result, when you click on it to go back, it tries to load the program from scratch (you get the splashscreen and everything), and it takes much longer to switch.

It's not consistent, and I haven't worked out what causes it to disappear, but it is very annoying.

Posts 1158
Sean | Forum Activity | Replied: Mon, Nov 16 2015 5:30 AM

I have seen it disappear mostly after I have been in reading view sometime during a session.

But is this a Logos problem or a Windows problem (that Logos needs to work around)?

Posts 2829
Don Awalt | Forum Activity | Replied: Tue, Nov 17 2015 11:52 AM

I remember reading this and thinking I have not seen it. Just now I noticed it - this is Windows 10, notice the blue bar under the Word icon to its right, this shows the program is running. I am using Verbum, you can see that of course it is running:

I read Sean's post about the reading view, and today for the first time in a long while I used reading view!

So I closed Verbum (6.7), and reopened it - the blue bar is there! I brought up ESV - blue icon is there. I went into show reading view (not using F11 if that matters, but the menu option), then hit Esc to exit reading view. Blue icon is gone!

Congratulations Sean, you nailed it! Bug! Repeatable!

Posts 13392
Mark Barnes | Forum Activity | Replied: Tue, Nov 17 2015 12:28 PM

Sean:
I have seen it disappear mostly after I have been in reading view sometime during a session.

I never use reading view, but I see this frequently.

Posts 791
LogosEmployee
Eli Evans (Faithlife) | Forum Activity | Replied: Tue, Dec 1 2015 10:53 AM

I added a bug for this. Thanks!

Posts 8195
LogosEmployee

Mark Barnes:
It's not consistent, and I haven't worked out what causes it to disappear, but it is very annoying.

We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

Posts 13392
Mark Barnes | Forum Activity | Replied: Fri, Jan 22 2016 6:51 AM

I can't consistently reproduce it, but here's a log from an occasion where it happened again.

6622.Logos.zip

For the first time ever I managed to get the icon back, by moving Logos from one screen to another. I'm going to try a screen capture...

Posts 13392
Mark Barnes | Forum Activity | Replied: Fri, Jan 22 2016 9:30 AM

OK, I captured on video the icon appearing/disappearing. Still not entirely reproducible, but a step forward, perhaps.

screencast.mp4

Posts 13392
Mark Barnes | Forum Activity | Replied: Sun, Apr 24 2016 1:35 AM

Bradley Grainger (Faithlife):
We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

I think I can now give you some steps that will reproduce this:

  1. Open Logos to a blank layout and maximize it.
  2. Open a Bible into the right half of the screen (I used the shortcut bar).
  3. Right-click on the tab that has just opened and choose "Open in a floating window".
  4. Close the floating window.

Now, move Logos to a different screen, maximize it, and repeat steps 2-4. Keep doing this a few times, whilst observing the icon in the task bar. After a few tries you should notice that when you close the floating window, the indicator that shows Logos is running also disappears. Usually it will happen in the first 3 or 4 attempts. I've done this about 15 times this morning, and every time it's failed during the first 7 attempts.

If anyone else with a dual monitor set up on Windows has five minutes spare and wants to see if they can reproduce this, I'd appreciate that.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Apr 25 2016 1:01 AM

Hi Mark

I've just tried this and it doesn't "break" for me - I think I tried about 10/11 times.

Frustrating because I am seeing this issue more than me but can't work out reliably why it happens.

Graham 

Posts 1158
Sean | Forum Activity | Replied: Wed, Jun 22 2016 8:38 PM

Bradley Grainger (Faithlife):

Mark Barnes:
It's not consistent, and I haven't worked out what causes it to disappear, but it is very annoying.

We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

Bumping this thread. It really should be in either the Logos 6 or General forum as it's not [just] a beta issue.

Any progress on fixing this problem? It's really getting tedious to have to alt-tab to find Logos or see if I've started it in the current session or not, especially when I've got a lot of other programs running.

I can click on the Logos icon I've got pinned to the taskbar to switch to it, but you've got this annoying thing set where it has to show the splashscreen for a full 3 seconds before returning me to the program. If you can't figure out how to stop the disappearance from the taskbar, at least get rid of that behavior..

Posts 8195
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Jun 23 2016 10:04 AM

Sean:
you've got this annoying thing set where it has to show the splashscreen for a full 3 seconds before returning me to the program

There is no intentional delay in the splash screen. As soon as it shows the splash image, it searches for a running instance of Logos.exe and (if it finds it) switches to it immediately. I just ran the splash screen now and it activated my running Logos in well under a second.

I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

Posts 13392
Mark Barnes | Forum Activity | Replied: Thu, Jun 23 2016 3:53 PM

Bradley Grainger (Faithlife):

I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

Definately not. I'm set to open to a blank workspace, so I would know if it crashed.

What processes should normally be running? Just Logos.exe and LogosCEF.exe?

Posts 1158
Sean | Forum Activity | Replied: Thu, Jun 23 2016 7:10 PM

Bradley Grainger (Faithlife):
I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

No, it's not possible. I experience very few crashes with Logos these days.

A few times later in the day it was faster but definitely more than a second. But even that becomes tedious when I'm switching back and forth between windows C&P-ing verses etc.

Posts 8195
LogosEmployee

Sean:
A few times later in the day it was faster but definitely more than a second. But even that becomes tedious when I'm switching back and forth between windows C&P-ing verses etc.

You make it sound like it's happening for you frequently, maybe even every few minutes; is that the case? Can you capture a screencast or steps to reproduce?

I'm just not even sure what could be causing this problem, and without a consistent repro here it's going to be very hard to track it down. (Generally the Window Styles control whether a window has a taskbar button—see http://stackoverflow.com/questions/2262726/determining-if-a-window-has-a-taskbar-button—but Logos isn't changing the window style at runtime, so I don't know why the taskbar button would just disappear.) 

Posts 8195
LogosEmployee

Just to confirm: when this problem happens, the Logos window still appears in the Alt+Tab task switcher; is that correct?

Posts 1158
Sean | Forum Activity | Replied: Fri, Jun 24 2016 9:05 AM

Yes. Logos always appears in the alt-tab switcher, and that works.

The problem is not the lag with the splashscreen when clicking the icon after the program is already running. The problem is the running Logos program disappearing from the taskbar, necessitating either alt-tabbing or clicking the icon & waiting through the splashscreen.

Logos is the only program I've ever experienced to disappear from the taskbar like this. I'd guess the phenomenon happens 100% of the time after I've been in reading mode, which I usually do every day the first time I run the program. I don't know why Logos does this when no other program I have does.

Posts 13392
Mark Barnes | Forum Activity | Replied: Sun, Jun 26 2016 12:05 AM

Bradley Grainger (Faithlife):
You make it sound like it's happening for you frequently, maybe even every few minutes; is that the case? Can you capture a screencast or steps to reproduce?

It's not that the taskbar icon disappears frequently, it's that it disappears almost permanently (until you restart). If you switch to Logos using the pinned taskbar icon (rather than ALT+TAB, which is fine), then Logos will re-load, showing the splashscreen, which does take a few seconds longer. If you frequently switch between Logos and other apps using the mouse, this can quickly get very annoying.

I will capture this on video next time it happens.

Can I ask two questions of everyone experiencing this problem:

  1. Do you have the Logos icon pinned to the taskbar?
  2. Do you have multiple monitors?

Personally, I never use Reading View, so in my case the problem isn't linked to that feature.

Posts 22639
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jun 26 2016 12:08 AM

Mark Barnes:

Can I ask two questions of everyone experiencing this problem:

  1. Do you have the Logos icon pinned to the taskbar?
  2. Do you have multiple monitors?

Yes to both (two monitors)

Posts 1158
Sean | Forum Activity | Replied: Sun, Jun 26 2016 12:36 AM

I have a preliminary new observation: If I have more than one Logos window open, as illustrated below, the second one remains on the taskbar even if the first one for the main program disappears.

Doesn't really help much.

ETA: And, the main window also just came back. Normally it doesn't do that, and, when I used this layout with two windows earlier, it didn't disappear at all. Perhaps herein lies a temporary work around, at least until FL comes up with a solution that I'm sure they're very diligently working on?

Mark Barnes:

Can I ask two questions of everyone experiencing this problem:

  1. Do you have the Logos icon pinned to the taskbar?
  2. Do you have multiple monitors?

1. Yes.

2. No, never.

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