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Media | Forum Activity | Posted: Wed, Dec 23 2015 10:13 AM

We recorded a sermon Sunday, and it shows under recordings when I log into Proclaim, but when I try to open the file it says that it is unable, and suggests that I may have recorded on another computer which is not the case. Can anyone help me retrieve this file please?

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Scott Alexander | Forum Activity | Replied: Wed, Dec 23 2015 10:56 AM

Media:

We recorded a sermon Sunday, and it shows under recordings when I log into Proclaim, but when I try to open the file it says that it is unable, and suggests that I may have recorded on another computer which is not the case. Can anyone help me retrieve this file please?

Are you on the same computer the recording was created on? When you go "off air" and a recording was created we automatically upload the original recorded audio. This enables you to edit and publish from another computer. If the original upload was not allowed to finish you can simply restart Proclaim on that computer and the original file upload should resume. 

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