Logos 7 Won't Open on Windows 10

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This post has 9 Replies | 2 Followers

Posts 6
Nathan A Metler | Forum Activity | Posted: Thu, Nov 30 2017 11:25 AM

Since I've updated to Windows 10 I cannot get Logos 7 to open.  Prior to the update I had Windows 7 and was experiencing issues installing a Logos update.  I think that update had something to do with the .NET Framework.  Any help is greatly appreciated!

2330.Logos Log Files.zip

Posts 29373
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Nov 30 2017 12:09 PM

There is a good chance your issue is related to the one referenced in this post: https://community.logos.com/forums/p/154803/938962.aspx#938962 

The only thing I can tell you is to try to open to a blank layout (press and hold control key while starting the app). 

macOS, iOS & iPadOS | Logs |  Install

Posts 3187
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Nov 30 2017 12:15 PM

Hi Nathan,

I'm sorry this is happening to you. Is Logos getting stuck at the blue Logos 7 splash screen? We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect.

Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 
Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115 

 

Posts 3444
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Nov 30 2017 2:38 PM

Nathan A Metler:

Since I've updated to Windows 10 I cannot get Logos 7 to open.  Prior to the update I had Windows 7 and was experiencing issues installing a Logos update.  I think that update had something to do with the .NET Framework.  Any help is greatly appreciated!

2330.Logos Log Files.zip

This has been fixed in 7.11 SR-1.

Posts 6
Nathan A Metler | Forum Activity | Replied: Mon, Dec 4 2017 5:28 AM

Thank you!

Posts 6
Nathan A Metler | Forum Activity | Replied: Mon, Dec 4 2017 5:29 AM

It says I have 4.7.1 or later already installed.  I'll try downloading Logos 7.11 SR-1

Posts 6
Nathan A Metler | Forum Activity | Replied: Mon, Dec 4 2017 5:29 AM

Thanks for your input!

Posts 6
Nathan A Metler | Forum Activity | Replied: Mon, Dec 4 2017 5:34 AM

Hi Philana,

I tried to reinstall Logos to get version 7.11 SR-1 like you described.  I am still unable to open Logos.  It says I have version 7.176.26 currently.  Any other ideas?

Thanks in advance!

Nate

Posts 3444
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 4 2017 9:24 AM

Nathan,

If insatalling 7.11SR-1 hasn't fixed things, it might be another issue. If you call our Customer Service team at 800-875-6467 they can help in diagnosing the problem.

Posts 6
Nathan A Metler | Forum Activity | Replied: Mon, Dec 4 2017 10:06 AM

Thanks Philana!  I'll touch base with Customer Service.

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