Announcement: Logos Now to continue at same price (with new name)
I am sorry for how we communicated the Logos Now / Faithlife Connect change. This was my fault, not the team's.
We have been listening to your feedback and you have caused us to change our plan.
The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.
We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.
This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.
If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
It will take us a few days to roll out appropriate emails, web pages, and other changes, but since the main impact was already deferred to months away, there's no hurry or need to take any immediate action on your part. And if you're happy to 'go back to what it was', no action is needed at all.
I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.
I hope you will forgive us, and accept this apology and change of plans.
It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.
For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.
-- Bob Pritchett, President/CEO Faithlife
Comments
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Thank you, thank you, thank you!
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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"If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price."
This right here. I hope I'm on this email list as a previous Logos Now customer.
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Bob Pritchett said:
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.
Are you doing away with the $200 coupon?
Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.
International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.
MacBook Pro MacOS Sequoia 15.3 1TB SSD
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Thank you Bob!
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Thanks, Bob! When can we expect to see this change go into action on our accounts?
For book reviews and more visit sojotheo.com
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Thank you Bob.
As I mentioned in another post I apologize for my initial reaction and the attitude I expressed in some of the emails I sent.
Thank you for listening, it really is appreciated.
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כל הכבוד והצלחה
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Bob,
I plan to reset my subscription to auto-renew based on this news.
And, thank you for this month's P&R sale. Although I am one of those longtime customers that purchases selectively these days, this sale prompted me to purchase a few.
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Great news! Thank you for listening to the people's feedback! This is a great move by your company!!
Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus
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Thank you, and thanks as well for the extra LN benefits.
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Deleted Double Post
Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.
International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.
MacBook Pro MacOS Sequoia 15.3 1TB SSD
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Beloved said:Bob Pritchett said:
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.
Are you doing away with the $200 coupon?
He touched on this in the announcement:
Here: You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
And here: If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
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Beloved said:
Are you doing away with the $200 coupon?
Bob Pritchett said:If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Thank you Bob. This is good news! Excuse the double post accidentally hit post when returning to original screen. Will delete.
Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.
International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.
MacBook Pro MacOS Sequoia 15.3 1TB SSD
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Thanks, Bob. Never lost confidence in you, though I set my subscription not to auto-renew. If I could change LN Now to auto-renew, I would've already done so. (It doesn't appear to let me.)
Blessings, & thanks.
Now, we just have to figure out our part to keeping you in business.
Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB0 -
This is good news
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This kind of makes my head hurt. I was trying to adjust to the new subscription to see if it would work for me. I can't find any books to purchase in Deals because they're not discounted or in Lexham Originals because they're grayed out, so I'm undecided on Connect Essentials. But now it's gone? I'm going to wait until the end of March and have CS explain it to me.
Dale Heath[:)][:D][:O][:P][;)][:(][H][:@][A][6][8-|][
][st][8o|][^o)][+o(][^][U][G] you get the idea.0 -
Dale E Heath said:
I'm undecided on Connect Essentials. But now it's gone?
No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.
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I have a question. What if you have already used the coupon code and say that you purchased the FFS and a few other resources? When the change reverts back to the previous LN or to Faithlife Connect Essentials No Library (instead of Faithlife Connect Starter), will the FFS and other resources be gone as well?
Thanks
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thank you!Bob Pritchett said:Dale E Heath said:I'm undecided on Connect Essentials. But now it's gone?
No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.
L2 lvl4 (...) WORDsearch, all the way through L10,
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Mark Smith said:Beloved said:
Are you doing away with the $200 coupon?
Bob Pritchett said:If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.
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I was just getting used to the changes. I'm not sure I want to make any further changes to my library (or subscriptions) that would change or take away what I have now.
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Thank you Bob. Much appreciated that you have listened and changed direction.
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Erik said:Mark Smith said:Beloved said:
Are you doing away with the $200 coupon?
Bob Pritchett said:If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.
This is the question I have, however, I have used the code.
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Bob Pritchett said:
The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.
Thanks, Bob. Great decision, and very much appreciated.
It doesn't look like I can reset my Logos Now subscription to auto-renew or that the "No Library" version of Essentials shows up yet. I'll assume that those details will be addressed shortly.
Donnie
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As a poor graduate student, I cannot thank you enough!
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Thank you Bob. Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .[;)]
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Bob Pritchett said:Dale E Heath said:
I'm undecided on Connect Essentials. But now it's gone?
No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
The above tells me my Connect Essentials subscription is gone and I will have to do something if I want it. Again, I will call CS later in March and have them explain it to me.[+o(]
Dale Heath
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Michael Sullivan said:
Thank you Bob. Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .
Now why would you want to chase Bob away from the forum. [:)]
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Well this is good news but I'm sad I didn't use my coupon code. I was going to save it for L8. Goes to show that you should use things immediately upon finding them I guess
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Bob Pritchett said:
If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
I am/was/still a LN annual subscriber but from this post can I take it as I'll return to my LN annual @ the $99/year rate? Will there be a monthly option added as well?
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Thank you! As always, you are much too generous. I really appreciate the continued privilege of access to new features for a more than fair price.
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Well handled Bob. Thankful for you and your company, mainly because of the way it helps me learn about God each day. But also because you are committed to doing the right thing by your customers.
Sorry for my whinging.
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Thank you for reconsidering.
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Hi Bob, this seems like a very good decision on your part, and I commend you for it.
Will any of it affect Verbum Now?
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Thank you so much for this move Bob. Thanks for the apology and thanks for listening to us. I feel quite lost for words over this , I feel a little blown away by your stance so thank you.
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Bob, Thank you. This course correction has thoroughly restored my faith in Logos. Thank you so much. God bless you. Have a wonderful weekend.
Presumably, I don't need to do anything? The change to my subscriptions section will be handled on your end?
Thanks again.
Carpe verbum.
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Bob,
Thank you. Wonderful decision!
It's good to know that FL values the both the input (even if written in fear and deep emotion) and the suggestions of your customers. You have righted the course!
This announcement is a reminder to me that even a large company can have ears and a heart.
Thank you, again. This decision is a true blessing!
I just can't thank you enough. Really.
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Thank you Bob!
This makes me to want to invest even more.
Please bring out the Logos 8 soon... and take my money!
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Thanks Bob,
This is great news and it does a lot to restore my faith in Faithlife.
When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it?
Thanks again for listening to your base.
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Thank you Bob, for listening to your customers. Faith restored. God bless, and may Faithlife prosper long into the future.
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Thanks for the change in direction Bob.. It is much appreciated.
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Chuck Alford said:
When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it?
Bob’s post addresses this situation:
Bob Pritchett said:If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
I’d actually already spent mine but definitely want to stick with this plan, so I’ve requested a refund on my purchase and requested that my voucher be cancelled off - they haven’t (clearly) stated that this refund is necessary but I’m more than happy at the way things have been handled here, and don’t want to exploit the situation or confuse matters.
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Thank-you!! This has restored my faith in the company.
Great to see a place at the table remains for those who wish to own their resources, and that we're not going to be the poor relation or have to pay more for things we'll not use.0 -
So...Are you still selling?Whyndell Grizzard said:Thank you for reconsidering.
Not that I want to buy. I’m good and looking forward to Logos 8. Once the dust settles I’ll probably subscribe to the new LN since it fills a need. 👍😁👌0 -
I'd like to add my voice to the growing chorus of appreciation. Thank you!
Using adventure and community to challenge young people to continually say "yes" to God
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Great news!
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you get the idea.
