Crash 7.15 Beta 1 - Topic Study Quickstart Layouts

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Posts 2764
Erwin Stull, Sr. | Forum Activity | Posted: Wed, Apr 11 2018 8:51 PM

Logos crash upon accessing the "Topic Study" from the homepage and the layouts menu. Looking at the logs myself, there appears to be some kind of mismatch between files on the sever and the desktop but I don't know how to interpret or fix it on my end. Logs attached.

7077.Logos-Logs-20180411_2324.zip

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Apr 12 2018 8:33 AM

Erwin,

Can you do me a favor, open your Factbook, note the topic its set to and then change it to Jerusalem. Then try to reexecute the QuickStart Topic Layout.

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Apr 12 2018 9:06 AM

Erwin,

I was able to reproduce what i think is the crash. Switching the topic did fix it for me. So I want to both confirm I did reproduce your bug and also find out what topic triggered it for you. In my case, my Factbook had been previously set to William Tyndale. I have filed a case.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Apr 12 2018 9:22 AM

Philana R. Crouch:

Erwin,

Can you do me a favor, open your Factbook, note the topic its set to and then change it to Jerusalem. Then try to reexecute the QuickStart Topic Layout.

Hi Philana;

Upon opening Factbook, the topic displayed is Clement of Alexandria. Changed the topic to Jerusalem, closed the factbook, and reexecuted the Quickstart layout. No crash occurred. Smile

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Apr 12 2018 9:25 AM

Yay, I'll update the case with your topic. Glad it's not crashing.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Apr 12 2018 9:31 AM

Philana R. Crouch:

Erwin,

I was able to reproduce what i think is the crash. Switching the topic did fix it for me. So I want to both confirm I did reproduce your bug and also find out what topic triggered it for you. In my case, my Factbook had been previously set to William Tyndale. I have filed a case.

Thank you.

It's interesting. There must be something common to the Fackbook between William Tyndale and Clement of Alexandria that is causing the issue with the Quickstart Layout.

Thanks again.

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Apr 12 2018 9:59 AM

Erwin Stull, Sr.:

Thank you.

It's interesting. There must be something common to the Fackbook between William Tyndale and Clement of Alexandria that is causing the issue with the Quickstart Layout.

Thanks again.

I'm not a developer, but I suspect it's related to those entries not having data to open a Bible or dictionary to the topic. I think its mainly historical entries outside the Bible. It's not new to 7.15 Beta 1, but I'm glad you let us know about it. Your bug reports are appreciated.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Apr 12 2018 10:12 AM

Philana R. Crouch:

Erwin Stull, Sr.:

Thank you.

It's interesting. There must be something common to the Fackbook between William Tyndale and Clement of Alexandria that is causing the issue with the Quickstart Layout.

Thanks again.

I'm not a developer, but I suspect it's related to those entries not having data to open a Bible or dictionary to the topic. I think its mainly historical entries outside the Bible. It's not new to 7.15 Beta 1, but I'm glad you let us know about it. Your bug reports are appreciated.

Sounds good to me. Smile

Thanks

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 16 2018 1:28 PM

Erwin Stull, Sr.:

Logos crash upon accessing the "Topic Study" from the homepage and the layouts menu. Looking at the logs myself, there appears to be some kind of mismatch between files on the sever and the desktop but I don't know how to interpret or fix it on my end. Logs attached.

7077.Logos-Logs-20180411_2324.zip

This is now fixed in 7.15 Beta 2.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Mon, Apr 16 2018 3:38 PM

Philana R. Crouch:

Erwin Stull, Sr.:

Logos crash upon accessing the "Topic Study" from the homepage and the layouts menu. Looking at the logs myself, there appears to be some kind of mismatch between files on the sever and the desktop but I don't know how to interpret or fix it on my end. Logs attached.

7077.Logos-Logs-20180411_2324.zip

This is now fixed in 7.15 Beta 2.

Thank you, Philana; Just tried it out. :-)

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, May 14 2018 2:15 PM

Erwin Stull, Sr.:

Logos crash upon accessing the "Topic Study" from the homepage and the layouts menu. Looking at the logs myself, there appears to be some kind of mismatch between files on the sever and the desktop but I don't know how to interpret or fix it on my end. Logs attached.

7077.Logos-Logs-20180411_2324.zip

This is now fixed in 7.15.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Mon, May 14 2018 10:15 PM

Philana R. Crouch:

Erwin Stull, Sr.:

Logos crash upon accessing the "Topic Study" from the homepage and the layouts menu. Looking at the logs myself, there appears to be some kind of mismatch between files on the sever and the desktop but I don't know how to interpret or fix it on my end. Logs attached.

7077.Logos-Logs-20180411_2324.zip

This is now fixed in 7.15.

Hi Philana; This was fixed in 7.15 Beta 2 (or 3), but unfortunately, in 7.15 it results in closing of Logos. Whatever was done in this release, broke it in another way.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Tue, May 15 2018 5:47 AM

I have created a new post in the Logos 7 forum here https://community.logos.com/forums/t/169271.aspx

 

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