Media Tool

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This post has 21 Replies | 1 Follower

Posts 149
Theo | Forum Activity | Posted: Tue, Feb 12 2019 3:55 AM

I am having lots of issues today with the Media Tool. Is FL doing some sort of maintenance?

I did a speed test, and I am showing my internet is pretty fast.

I restarted my PC and router.

Everything else seems fine.

How does one know when FL servers are the culprit?

Posts 4608
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Feb 12 2019 4:34 AM

I’m not sure if the Issue you experienced would be reported here, but this site may helphttp://status.faithlife.com/

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 4:41 AM

Thanks! I don't know what the problem is. IveI reset everything. But looks like FL is not the problem.

Posts 4608
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Feb 12 2019 6:41 AM

If you can duplicate the problem and post logs someone may be able to help identify what is happening under the hood. See my signature line for links to logging procedures

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:56 AM

You mean this?

/* removed unnecessary logging  */

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:56 AM

Interesting I can do it on my phone fine.

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:58 AM

You mean this?

/* removed unnecessary, lengthy logging  */

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:59 AM

https://1drv.ms/u/s!AhHF0ZA5fy6Ytx1wgHiB2ommBWTz

Here it is. I keep trying to post them but this thread won't accept.

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 7:02 AM

4341.Logos.log

I can use the tool on my phone fine.

Posts 4608
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Feb 12 2019 7:02 AM

There is another thread reporting issues that may be related to yours. I alerted FL to both threads. Hopefully someone from FL will weigh in

https://community.logos.com/forums/t/178711.aspx

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 7:10 AM

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 7:10 AM

Nothing ever pops up.

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 7:10 AM

Just this blank screen

Posts 359
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Tue, Feb 12 2019 8:32 AM

We are investigating. The web app seems to be working in the meantime. https://app.logos.com/tools/media?layout=one

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:53 PM

I can access the media tool via the tools option in the main menu with no apparent issues. The problem is when I do visual copy within ESV. Nothing happens. I've checked, and my internet is fine. Plus, I can access media readily otherwise. The specific issue is when I try a visual copy.

Also I found this in my log file on the same date I started have this issue:

5226.LogosError.log

This one was from the 8th:

5722.LogosError-2.log

I do not know what these are.

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 6:59 PM

Adam Borries (Faithlife):

We are investigating. The web app seems to be working in the meantime. https://app.logos.com/tools/media?layout=one

Here I am on the web app, so not for me apparently:

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 7:04 PM

I can do a Bible verse, but I cannot do a lemma via the web app.

I tried another resource in desktop app. Still nothing. This is using visual copy to make a slide to send to PowerPoint. It will not make a visual copy of the lemma but it will the verse or the English word in the web app. The desktop app does nothing with visual copy. Mobile has limited features still, but from what I can tell the features concerning media work fine according to the app's limitations. 

Posts 149
Theo | Forum Activity | Replied: Tue, Feb 12 2019 9:53 PM

I think it is finally working again!

Posts 149
Theo | Forum Activity | Replied: Fri, Mar 1 2019 12:25 AM

It is happening again. You will need to fix it again. I am using your original work around in the web app for now and that does for the moment appear to be working.

Posts 149
Theo | Forum Activity | Replied: Fri, Mar 1 2019 12:26 AM

Can you fix it again?

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