New Feature: Help Cards (video)

Adam Borries (Logos)

New in 8.10 beta 2, Help Cards suggest help articles and videos to help new users learn to use Logos.

Help Cards appear only the first 3 times you open a new Logos tool or other panel.
They are currently available only for Logos (not Verbum), and only for English, until we have more training material available for those brands.
Updated help card content (which is pulled from the Help resource) will be published concurrently with beta 3.

We would love to have your feedback, especially on how helpful this will be to new users.

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Comments

MJ. Smith

It is critical that one can view the help card after the first three times if one wishes because

you may be trying to see what a new user is seeing (think answer questions in forums)
you may not have used the feature for ages (think need a refresher)
you may be using the feature for a different function than previously.

Yes, I see that I can reset all of them but that can create a real mess when there is a single feature I wish to override.

Andrew Batishko

It is critical that one can view the help card after the first three times if one wishes

Even after having viewed the help card 3 times, there will be an entry in the panel menu that let's you see the card.

MJ. Smith

Fantastic - I didn't think to look there.

Adam Borries (Logos)

I knew I was forgetting something!

Thanks for pointing that out, MJ, and Andrew for coming to the rescue.

MJ. Smith

Here I may be being dense, but I didn't see anything that implied clicking on the text would take me to https://support.logos.com/hc/en-us/articles/360015518272-Copy-Bible-Verses. I don't know about others, but I would like some indication that clicking causes something to happen and some indication if I'm headed to a video, a support article, the help file, documentation. Why? because given my prior knowledge and my learning style, that would affect whether or not I want to click ... and for some users the band wide might matter.

MJ. Smith

Two more observations:

Although the Interactives are under tools - I did not get Help cards on them as I did with tools.
I hope that the development of Faithlife Assistant will be restored to life in coordination with this project

Angel Erazo

I have an spanish UI I can't see the help card. I use Verbum.

I changed to english UI but the option to hability the help card don't appear

Andrew Batishko

I have an spanish UI I can't see the help card

From Adam's original post:

They are currently available only for Logos (not Verbum), and only for English, until we have more training material available for those brands.

Angel Erazo

I understand. Thanks.

Kevin A

I didn't see anything that implied clicking on the text would take me to https://support.logos.com/hc/en-us/articles/360015518272-Copy-Bible-Verses.

+1 I did not either realise clicking the text would link off to a support article, which is a great feature, but many will not realise so.

I had only been clicking the Videos when they showed, or the 'Ok' or 'Dont show help cards' links at the bottom

Fr Devin Roza

I have Verbum installed, so won't see this new feature for now, but it looks like a great idea!

That being said, apart from the option to reset in the Program Settings, I would suggest considering:

Making the Help Card available from the ... menu in the upper right (of each tool, etc. where they are available).
Integrating the videos directly in the "Logos Help" / "Verbum Help" resource, so that the cards always point to the Help resource.

Graham Criddle

Making the Help Card available from the ... menu in the upper right (of each tool, etc. where they are available).

This is in place

MJ. Smith

I want to toss another suggestion in the hat. I'll give the grandiose version and let others scale it down. Consider expanding the help available with as little clutter as possible. Taking a clue from the new Context Menu Search, Copy or Lookup make buttons or icons for:

Help file
Logos Training web page
Logos Training video
Documentation resource (manual, glossary, or internal)
User created as in shortcut bar (primarily for wiki or blog but usable for user/3rd party materials); I'd love to have wiki and blog built in but I suspect the maintenance cost would be too high. Too many bad links would sink the system.

Leave the behavior of the help card as it is ... well, as it will be after you make clear that clicking has an effect.

MJ. Smith

What is the intended difference between the check mark and the question mark?

Andrew Batishko

What is the intended difference between the check mark and the question mark?

No difference.

Dave Hooton

We would love to have your feedback,

There are some non-intuitive aspects:

In Program Settings (in a Panel)

Clicking "Yes" will show a dialog box for Program Settings with question mark ? in all open panels.
"Don't show help cards" will dismiss the ? and leave the Setting at "Yes".
OK will leave the other panels showing a ?
Reset doesn't indicate what has occurred

In other Panels

In the dialog box, "Don't show help cards" will prevent help cards being shown, but the Program Setting remains at "Yes"
"Don't show help cards" sometimes does nothing and OK is the only way to exit.
Pressing ? (Hide) in the dialog box leaves a well hidden ? in the panel

With "Show help cards" in Panel Menu:

it operates if the Program Setting is "No".
it will be unchecked if you respond OK in the dialog box
"Don't show help cards" will leave a well hidden ? in the panel

The scope/effect of "Don't show help cards" is uncertain. The trail of ? is confusing and they can be overlooked.

The combination of operations (in same/different places) doing the same thing is confusing.

especially on how helpful this will be to new users.

It could be if the above issues can be resolved/simplified.

Owen Shelton

Thanks for the feedback Dave!

In 1.1, 1.3, 2.3, 3.1, 3.2 you are describing the expected behavior so far as we have intended it to work.

1.2 and 2.1 describe a known issue that we will be addressing. The setting is being set to No; it is just that the settings UI will not be updated to reflect its new value while it is open.

2.2 is an issue we have not yet encountered. What operating system would you happen to be using?

Definitely interesting feedback for us to discuss; thank you (and everyone else who has commented on this thread).

Dave Hooton

2.2 is an issue we have not yet encountered. What operating system would you happen to be using?

Windows (as per my signature lines)

Just encountered that now, after selecting NO in Program Settings and clicking "Show help card" in the panel menu.

I can exit the dialog on Hide but it leaves a ? in the panel, and deselects the panel setting. Pressing ? displays the dialog box and re-selects the panel setting. And we go in circles when I exit on Hide. All this whilst the Program Setting is NO. Exiting on OK fixes this.

Dave Hooton

Reset doesn't indicate what has occurred

It should be deactivated when the Program Setting is NO. On YES, one can see the ? pop up.

Mattillo

New in 8.10 beta 2, Help Cards suggest help articles and videos to help new users learn to use Logos.

Help Cards appear only the first 3 times you open a new Logos tool or other panel.

They are currently available only for Logos (not Verbum), and only for English, until we have more training material available for those brands.

Updated help card content (which is pulled from the Help resource) will be published concurrently with beta 3.

We would love to have your feedback, especially on how helpful this will be to new users.

I like this feature! In the future, any chance you can change the options to Yes No and Always? Instead of having to reset to get them to appear, just having an always appear would be nice in my opinion. Of course it wouldn't be the default but it'd be nice.

Thx!