Issue applying for academic pricing

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Posts 1282
Mike Tourangeau | Forum Activity | Posted: Thu, Dec 19 2019 12:02 PM

I went to the only page I know of to apply for academic pricing. I submitted the document, but it seemed to say the page was out of date and not applicable.

Can someone from Faithlife confirm if my application went through? Thanks

Posts 2902
Doc B | Forum Activity | Replied: Thu, Dec 19 2019 12:18 PM

Just be sure you really want it.  According to the rules (the last time I looked at them), you aren't allowed to resell resources bought with the AD. In most cases, FL has waived this (to my knowledge), but they aren't required to do so.

There are a few other complications as well, revolving around mixed AD and non-AD resources and such.

Just know into what you are getting.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 1238
Myke Harbuck | Forum Activity | Replied: Thu, Dec 19 2019 12:24 PM

Doc B:

According to the rules (the last time I looked at them), you aren't allowed to resell resources bought with the AD.

Actually, this isn't entirely accurate. You can sell those resources purchased with an AD, but the buyer much also be approved for an AD at the time of the transfer. This makes sense. If not, Those with an AD might make purchases (and then transfer the resources) for others who do not have AD pricing when they didn't actually qualify.

You're right though; it is a little bit of a hassle and one does need to be aware that the rules are different.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

Posts 3476
SineNomine | Forum Activity | Replied: Fri, Dec 20 2019 6:58 AM

If things haven't been settled already, you can email Faithlife directly to confirm or try submitting again (preferably using a different browser). If it goes through or has gone through, you should quickly receive an email from Faithlife.

Posts 1282
Mike Tourangeau | Forum Activity | Replied: Fri, Dec 20 2019 8:10 AM

SineNomine:

If things haven't been settled already, you can email Faithlife directly to confirm or try submitting again (preferably using a different browser). If it goes through or has gone through, you should quickly receive an email from Faithlife.

I did this last night and it went through. Thanks for the help!

Posts 2902
Doc B | Forum Activity | Replied: Mon, Dec 23 2019 11:34 PM

Myke Harbuck:
Actually, this isn't entirely accurate. You can sell those resources purchased with an AD, but the buyer much also be approved for an AD at the time of the transfer.

That's a fortunate change from when I started.

But there's still a problem.  FL won't bother telling you which resources you acquired on the discount (at least, I couldn't get them to help me, and I've seen others post the same problem). So if you don't have a good record of how you bought them, you won't find out you can't sell them (except to another AD, as you said) until you hit the sale attempt (a sort of audit, I suppose).

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 473
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Dec 26 2019 10:23 AM

Doc B:

But there's still a problem.  FL won't bother telling you which resources you acquired on the discount (at least, I couldn't get them to help me, and I've seen others post the same problem). So if you don't have a good record of how you bought them, you won't find out you can't sell them (except to another AD, as you said) until you hit the sale attempt (a sort of audit, I suppose).

Doc B,

Please accept our apologies, I am sorry to hear that you were not helped with this. 

Any customer can contact Customer Support at customersupport@faithlife.com or 1-800-875-6467 to confirm which of their orders were discounted because of academic pricing.

I am emailing you a list of all of your academic orders.

Posts 2902
Doc B | Forum Activity | Replied: Sat, Dec 28 2019 1:00 PM

Joe McCune (Faithlife):

Doc B,

Please accept our apologies, I am sorry to hear that you were not helped with this. 

Any customer can contact Customer Support at customersupport@faithlife.com or 1-800-875-6467 to confirm which of their orders were discounted because of academic pricing.

I am emailing you a list of all of your academic orders.

Wow.  That's a definite positive development. Thanks, Joe!

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

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