unable to connect to Song select through Proclaim

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BCF | Forum Activity | Posted: Sun, Jun 21 2020 8:41 AM

hello, 

Our CCLI song select membership lapsed , but we have renewed it, and are able to log into Song select through CCLI, but not using Proclaim, as we were prior to the subscription lapsing. I tried removing the CCLI link and reconnecting it but it still says "An error occurred getting results"; 

Can you help us resolve this issue please?4807.Proclaim Logs.zip

Thank you,

Kathy Sayyad, Blackfalds Community Fellowship

ksayyad3@telus.net - please respond to this email, thank you.

Posts 29097
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Jun 28 2020 12:01 AM

welcome to the forums. I'm bumping this in hopes you'll get a response.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 112
LogosEmployee
Brandon Adent (Faithlife) | Forum Activity | Replied: Mon, Jun 29 2020 2:25 PM

Hi Kathy,

I'm sorry you're having trouble.

First thing, I noticed you're running an old version of Proclaim. To get up to date, go to proclaim.faithlife.com/download.

Second, I don't see anything in your logs about expired credentials. If after updating Proclaim this still doesn't work, you might try unlinking and re-linking one more time just to make sure. You might also double-check your firewall settings if you have any to make sure they allow traffic from "songselectapi".

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