New Faithlife Feedback Boards

Page 1 of 3 (46 items) 1 2 3 Next >
This post has 45 Replies | 5 Followers

Posts 2045
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Posted: Fri, Oct 23 2020 1:48 PM

We’re soft launching a new site at feedback.faithlife.com to help us better track and manage your feedback. We’re starting with the following boards:

The more products we have and the larger our user community gets, the more important it is that we focus on the right work to make sure we’re serving as many of you as well as we can. As we make prioritization decisions, it’s critical that we understand what will benefit the most users.

Our mission is to use technology to equip the Church to grow in the light of the Bible, and our vision is to increase biblical literacy and accessibility for every Christian around the world. We succeed at both as we make sure what we’re building meets your needs well and is delightful to use.

Your feedback is vital to how we build our products and fulfill our mission. We’re grateful to have such an active and engaged user base, and we want to take our management of your feedback to the next level.

UserVoice

As many of you know, we have a few old and in some cases not very well managed UserVoice accounts with lots of duplicates, outdated items, etc., which we’ll likely phase out over time.

We’ll leave them up for now as historical archives to give us time to make sure the most important and relevant items have been moved over to the new feedback boards.

But you should stop voting on suggestions and adding new ones there. We’ll be focusing our attention on our new feedback boards. So, please join us there.

Faithlife Feedback

This new system allows us not only to cover many more product areas but also to integrate everything into one site, while still maintaining separate boards per product. This makes it easy for you and us to find where to leave and vote on feedback and helps us create awareness of the broader suite of products we’re building—all under the Faithlife brand. Unifying our feedback into an integrated system reinforces how we’re moving toward a more integrated future.

Don’t worry if you accidentally put your feedback on the wrong board. It’s super easy for us to move it. If you accidentally create a duplicate suggestion, we’ll merge them.

Please try to keep each suggestion limited to a single discrete item and use a clear, descriptive title. We may edit your post titles and descriptions for clarity, and we may split multiple suggestions into separate items to make sure we’re measuring which ideas users are most interested in.

A New Approach

Managing user feedback will be much more of a team effort now than it was before, since many Faithlife employees will have accounts. This should increase both our responsiveness to your feedback and our management of it.

We’d also like to take a more proactive approach by putting many of our ideas into the system for you to vote on. You’re certainly welcome to add your own ideas, but we’d like to give you the chance to weigh in on the things we’re already planning or considering doing.

While we’ll still likely keep some secrets about what we’re planning, we’d like to give you a bit more forward visibility into what we’re working on and what we’re planning to do next.

What’s Next

We invite you to start participating now, and you can share your feedback on the experience in this thread. We want to make sure this new system will work well before we go all in.

We may be able to integrate with your Faithlife account in the future, but for now you’ll need to sign in with a social account (Google, Facebook, or Twitter) or create a new FeedBear account.

In the coming weeks, we’ll be adding links to Faithlife Feedback on Logos.com and in many of our apps. We’ll also explore adding the feedback widget into some of our apps to allow you to leave feedback without leaving.

Thanks for being an active part of our community and helping us make our products better!

Posts 30202
Forum MVP
MJ. Smith | Forum Activity | Replied: Fri, Oct 23 2020 1:50 PM

Yes

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 9408
Forum MVP
Bruce Dunning | Forum Activity | Replied: Fri, Oct 23 2020 2:00 PM

What a great improvement! Well done!

Using adventure and community to challenge young people to continually say "yes" to God

Posts 3922
Forum MVP
PetahChristian | Forum Activity | Replied: Fri, Oct 23 2020 2:14 PM

First of all, thanks for the previous suggestions you've heard us ask for, have carried over to the new site, and are planning to do (such as Fire Bible, Carta, Hebrew audio bible, and dark mode).

Being able to see the status of different suggestions is a big step up from what we had, and it's exciting to get a glimpse into what FL is planning to do and is working on behind the scenes.

Thanks!

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

Posts 23621
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Oct 23 2020 2:14 PM

Great job Phil and team.

Thanks for this, Graham

Posts 563
Kevin | Forum Activity | Replied: Fri, Oct 23 2020 2:29 PM

Looking forward to using these.  Yes

Posts 8866
LogosEmployee

As Phil implied, this new feedback site is hosted by a third party: FeedBear.

If you have problems with the experience of using the feedback site itself, or would like its features to be improved, you can file those directly with FeedBear: https://feedback.feedbear.com/ 

Posts 1833
Forum MVP
Levi Durfey | Forum Activity | Replied: Fri, Oct 23 2020 2:35 PM

Super!

Posts 83
scooter | Forum Activity | Replied: Fri, Oct 23 2020 3:05 PM

Forums: what is going to happen to feedback done this way?

Posts 4412
SineNomine | Forum Activity | Replied: Fri, Oct 23 2020 3:16 PM

Great news! Time to take UserVoice out of my forum sig.

“God watches over the affairs of those who truly love him without their worrying about them.” - St. John of the Cross

Posts 36
Bill | Forum Activity | Replied: Fri, Oct 23 2020 3:16 PM

Looking forward to using it!

Thank you Faithlife for your continued effort to listen to your customers and keeping Logos #1!

Party!!!

Posts 3922
Forum MVP
PetahChristian | Forum Activity | Replied: Fri, Oct 23 2020 3:28 PM

scooter:

Forums: what is going to happen to feedback done this way?

Since you can post a comment about a suggestion at the new site, I'd say the new site offers the ease and advantage of having a suggestion's feedback centralized in one place, rather than scattered across multiple forum threads or posts.

It's not that you couldn't provide feedback on the forums, but I think it would benefit FL if you (also) post and vote there.

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

Posts 545
Liam Maguire | Forum Activity | Replied: Fri, Oct 23 2020 3:29 PM

I like the site and the platform. Shame there is no Faithlife Connect feedback area though.  

Carpe verbum.

Posts 7629
DAL | Forum Activity | Replied: Fri, Oct 23 2020 4:43 PM

Hmm 🤔 I thought that’s why we had sub-forums.  But hey, if this is going to make it easier on you guys to monitor feedback, then go for it, just check the links for new postings when you get some or they might end up like the sub-forums and you’ll end up back in square one 👍😁👌

DAL

Posts 2045
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Fri, Oct 23 2020 4:51 PM

DAL:

Hmm 🤔 I thought that’s why we had sub-forums.  But hey, if this is going to make it easier on you guys to monitor feedback, then go for it, just check the links for new postings when you get some or they might end up like the sub-forums and you’ll end up back in square one 👍😁👌

DAL

The forums are good for qualitative discussion. The feedback site is good for quantitatively measuring importance and communicating progress. They should go hand in hand.

Posts 5002
David Paul | Forum Activity | Replied: Fri, Oct 23 2020 5:48 PM

Bradley Grainger (Faithlife):

As Phil implied, this new feedback site is hosted by a third party: FeedBear.

If you have problems with the experience of using the feedback site itself, or would like its features to be improved, you can file those directly with FeedBear: https://feedback.feedbear.com/ 

FeedBear will never know what hit them.

Posts 19066
Rosie Perera | Forum Activity | Replied: Fri, Oct 23 2020 8:21 PM

Phil Gons:

What's going to happen with all our requests that are still sitting on UserVoice? Particularly book suggestions?

Have you brought them all over to this new site?

How do we search to see if someone has already entered a particular suggestion? There is no Search box on the new site. I expect with lots of duplicates it will be hard to track number of votes.

https://feedback.faithlife.com/boards/logos-book-requests

It's too easy to accidentally add a suggestion (I accidentally pasted the URL above and hit Enter before I noticed what I'd done; I thought I was pasting a book title. And it added a suggestion with that URL as the book title.

There is no way to delete a bogus suggestion. This site is going to get cluttered with duplicates and garbage, and potentially spam, pretty soon.

Posts 2045
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Fri, Oct 23 2020 8:35 PM

Rosie Perera:
What's going to happen with all our requests that are still sitting on UserVoice? Particularly book suggestions?

We'll be moving over the most important items, and we'll export the UserVoice content before we shut it down. We track book requests in an internal system, so it's not important that every request gets moved over to the new site. It's most important that the top requests get moved over to help us prioritize them above others.

Rosie Perera:
How do we search to see if someone has already entered a particular suggestion? There is no Search box on the new site.

There is (right next to the + Submit feedback button), but only on the main page. He's shipping an update next week that will make search accessible globally.

Rosie Perera:
I expect with lots of duplicates it will be hard to track number of votes.

There's built-in duplicate detection, which should minimize the number of duplicates. It's also super easy to merge two posts and retain all votes, comments, etc.

Rosie Perera:
There is no way to delete a bogus suggestion.

You can edit your posts within 5 mins., and we can delete them if they look like garbage.

Posts 545
Liam Maguire | Forum Activity | Replied: Fri, Oct 23 2020 11:53 PM

Phil Gons (Faithlife):
The forums are good for qualitative discussion. The feedback site is good for quantitatively measuring importance and communicating progress. They should go hand in hand.

i agree, Phil. although to be brutally honest, the Logos/FL forum is in desperate need of any overhaul. It is clunky at the best of times, and on mobile it is really fiddly. If FL are transitioning feedback to a new platform, now might be the time to think about doing the same with the Forum. Something like the discourse platform used for the BioLogos and iNaturalist forums would work really well I would think.

Is there a space for a suggestion like this on the new Feedback site?

Carpe verbum.

Posts 1442
PL | Forum Activity | Replied: Sat, Oct 24 2020 6:10 AM

Regarding the Forum, may I suggest a very small change (hopefully simple to implement) that might make many people happier?

>> When someone types into the Search box (of the current forum), make it redirect to Google search and automatically insert site:comunity.logos.com to execute the search.

Peter

Page 1 of 3 (46 items) 1 2 3 Next > | RSS