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Posts 23
David Taylor | Forum Activity | Posted: Wed, Apr 28 2021 1:26 PM

I have a brand new laptop tht im running logos 9 on. all my courses have audio, but no video, all it shows is a white screen.

I've updated all drivers, reinstalled logos and no good.

Posts 759
Kevin | Forum Activity | Replied: Wed, Apr 28 2021 1:36 PM

If you have an Intel 11th gen, then hardware acceleration has been turned off automatically in Logos 9.4 and above, due to a bug with the Intel graphics driver causing major issues with WPF applications such as Logos. This I think unfortunately means videos will not play whilst this is off, at least for me on a non 11th gen, it disables my video.

You could try re-enable hardware acceleration from the very bottom of Program Settings, which you will find in the 3 dot menu at the top right of the application. This will however cause a few issues in some parts of Logos such as Notes. I think you need to relaunch the application once you have toggled the setting.

Please see this thread for more details https://community.logos.com/forums/t/196185.aspx, and https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/m-p/1275644#M96477 for more details about the bug. Hopefully Intel will release a beta driver to test soon.

If you don't have 11th gen, then possibly a different issue, please advise.

Posts 23
David Taylor | Forum Activity | Replied: Wed, Apr 28 2021 1:46 PM

Cheers for that Kevin!

Turning on acceleration fixed it for me. Hopefully a fix is pushed soon, in the mean time its not a huge issue for me as i use my ipad and the logos app for note taking. i just like waching the vids of the course on my laptop as its got a much bigger screen.

Thanks again bud!

Posts 759
Kevin | Forum Activity | Replied: Wed, Apr 28 2021 1:47 PM

Good news!

Rather than causing other problems in Logos, instead of re-enabling HW acceleration, you could also for now, until Intel does update their driver, watch your courses in your browser at https://app.logos.com/tools/courses. Yes

Posts 23
David Taylor | Forum Activity | Replied: Wed, May 5 2021 4:34 AM

Because sadly for a lot of the courses i have and want to do they dont work on the website. For example the NT Wright courses, either show as a white screen or just dont show at all

Posts 32
Peter | Forum Activity | Replied: Tue, Jul 20 2021 8:59 PM

I am now in exactly the same situation. New 11th gen Intel laptop and no video in Logos Mobile Ed. However when I turned on hardware acceleration Logos won't boot. It hangs at the Logos 9 splash screen. Any further help on this would be appreciated please.

Posts 24883
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jul 20 2021 11:01 PM

Intel issued an updated driver to fix this problem - see https://community.logos.com/forums/p/196185/1171007.aspx#1171007 for details

If you haven't got this driver, it is worth installing it.

But I note, from further down the thread I posted to, some users still experience problems after installing the updated driver. Please let us know how you get on

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