Resources syncing for over a week

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Posts 6
Pastor Wynn | Forum Activity | Posted: Sat, Aug 21 2021 6:20 PM

Last Saturday (Aug. 14, 2021), I purchased Donald Grey Barnhouse's set on Romans.  Of course, upon opening Logos 9, it immediately began syncing.

However, today (Aug. 21, 2021), I still cannot use the resource in my Desktop App.  It still shows syncing!!!  I can access and use it on the iPad Pro app, but not my Desktop.

Can anyone tell me how to fix this issue?

Thanks for any input.


Pastor Marty O. Wynn
Columbus, GA 

Posts 27978
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Aug 21 2021 6:43 PM

Pastor Wynn:
Can anyone tell me how to fix this issue?

Please explain what you mean by "still syncing" - a screenshot would help.

But provide some logs - upload the zipped folder via the paperclip icon.

Dave
===

Windows 11 & Android 8

Posts 6
Pastor Wynn | Forum Activity | Replied: Mon, Aug 23 2021 6:26 PM

Sorry for delayed response.  Been a long day.

The resources for D.G. Barnhouse are still syncing on my desktop app, and it has been since Saturday night, August 14.  See the spinning wheel icons in the screenshot. 

Thanks.

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Forum MVP
Mark Smith | Forum Activity | Replied: Mon, Aug 23 2021 6:37 PM

I have not had this issue. If I did the first thing I'd try is closing Logos, rebooting the computer, and opening it again. Have you tried this?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 6
Pastor Wynn | Forum Activity | Replied: Mon, Aug 23 2021 6:54 PM

Yes sir.  Done that several times.

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Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Aug 24 2021 12:41 AM

Pastor Wynn:
The resources for D.G. Barnhouse are still syncing on my desktop app, and it has been since Saturday night, August 14.  See the spinning wheel icons in the screenshot. 

It may be my failing memory Marty but I don't recall ever seeing a display like the one you attached.

As a test I opened my library pane and searched out the Barnhouse set which I own but have not downloaded yet. I have a new Mac mini and opted for one of the smaller installations.

I chose a couple of the volumes - the library told me that they were not downloaded so I downloaded them in a couple of seconds and they indexed for a couple of minutes and that was that.

So I have to ask, in what circumstances are volumes required to 'Sync' on the desktop?

If I were scratching about for a way forward I would see if it was possible to hide them and then re-download them.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 25972
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Aug 24 2021 12:50 AM

Do you have plenty of free disk space on the disk you are using for Logos resources?

And, as per Dave’s request, please upload logs from your system

Posts 6
Pastor Wynn | Forum Activity | Replied: Tue, Aug 24 2021 6:26 AM

I am not sure what "logs" are being requested.  If you can clarify, it would be appreciated.

Also, I am running a M1 MacBook Pro with 8-gig RAM and a Terabyte Solid State drive. 


Thanks Again,
Marty

Posts 25972
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Aug 24 2021 6:34 AM

Pastor Wynn:
I am not sure what "logs" are being requested.  If you can clarify, it would be appreciated.

https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files describes how to enable and collect log files.

Please enable logging and then start Logos, let it run for a short time, stop Logos and upload the resultant logs in a reply to this thread (use the paperclip icon to upload logs)

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