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Posts 10
Timothy Howe | Forum Activity | Posted: Sat, Mar 26 2022 7:19 AM

I have a Windows 10 desktop running Logos 9.12.

When I try to report a typo, I can right click on the typo and the typo box pops open. I type in the correction and then click the "Submit" button and nothing happens. In the past, the tool would report that the typo had been successfully submitted.

When I click the "Cancel" button, nothing happens either. To close the pop-up, I have to click outside the box and then it goes away.

This is new behavior in the software. I have reported typos in the past with no issues whatsoever.

Any ideas out there?

Thanks!

Posts 30696
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 26 2022 7:32 AM

This is not something I have done for a very long time. Do you have a specific example you can direct people to so that someone who has that resource can attempt the same? 

macOS, iOS & iPadOS | Logs |  Install

Posts 10
Timothy Howe | Forum Activity | Replied: Sat, Mar 26 2022 8:03 AM

I. Then, first, A SINGER IS BESIDE HIMSELF

C. H. Spurgeon, “The Prodigal’s Climax,” in The Metropolitan Tabernacle Pulpit Sermons, vol. 41 (London: Passmore & Alabaster, 1895), 243.

This is Spurgeon's sermon #2414.

The typo is the word "SINGER," It should be "SINNER.'

However, this problem is not limited to this instance. I have found a couple other typos in other works and the behavior is the same- right click on the typo, scroll down to report a typo menu item, open that. The typo reporting tool pops up, I type in the correction and hit "Submit" and nothing happens.

This was working before the 9.12 update came out- I reported a couple typos in 9.11 and they went through just fine.

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Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Mar 26 2022 8:35 AM

Timothy Howe:
When I click the "Cancel" button, nothing happens either. To close the pop-up, I have to click outside the box and then it goes away.

On my Mac the box closes with no report of successful submission.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 10
Timothy Howe | Forum Activity | Replied: Sat, Mar 26 2022 8:40 AM

My problem is that the box doesn't close. Nothing happens when I click either the "Submit" or the "cancel" buttons. I have to click outside the reporting box to get the box to close.

Posts 30696
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 26 2022 5:41 PM

Timothy Howe:

My problem is that the box doesn't close. Nothing happens when I click either the "Submit" or the "cancel" buttons. I have to click outside the reporting box to get the box to close.

Since this is the case, perhaps you should post logs. Please see my signature line. 

macOS, iOS & iPadOS | Logs |  Install

Posts 53
LogosEmployee
Savanna Lineberger | Forum Activity | Replied: Mon, Mar 28 2022 4:06 PM

Timothy Howe:

I have a Windows 10 desktop running Logos 9.12.

When I try to report a typo, I can right click on the typo and the typo box pops open. I type in the correction and then click the "Submit" button and nothing happens. In the past, the tool would report that the typo had been successfully submitted.

When I click the "Cancel" button, nothing happens either. To close the pop-up, I have to click outside the box and then it goes away.

This is new behavior in the software. I have reported typos in the past with no issues whatsoever.

Any ideas out there?

Thanks!

Hi Timothy, 

Thank you for letting us know about this, and I'm sorry you are experiencing this issue. We have an open case for our developers to look at and I have updated it with the additional information you have provided. 

Posts 10
Timothy Howe | Forum Activity | Replied: Tue, Mar 29 2022 5:00 AM

Thank you!

Posts 41
A Reformed | Forum Activity | Replied: Thu, Apr 14 2022 1:25 PM

Timothy Howe:

I have a Windows 10 desktop running Logos 9.12.

When I try to report a typo, I can right click on the typo and the typo box pops open. I type in the correction and then click the "Submit" button and nothing happens. In the past, the tool would report that the typo had been successfully submitted.

When I click the "Cancel" button, nothing happens either. To close the pop-up, I have to click outside the box and then it goes away.

This is new behavior in the software. I have reported typos in the past with no issues whatsoever.

Same problem here, also with Windows 10 & Logos 9.12.

For me the problem only started when I went from disabling "Use Internet" in the Program Settings and then went back to enabling it.

Never had any problems reporting a typo before this.

Posts 36105
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Apr 14 2022 2:41 PM

A Reformed:
For me the problem only started when I went from disabling "Use Internet" in the Program Settings and then went back to enabling it.

You do realize that reporting a typo requires the internet as it sends the message to Faithlife.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 64
Geoff Johnson | Forum Activity | Replied: Mon, Apr 25 2022 5:00 PM

I am experiencing the same issue. Are the developers still working on a fix? Is there an alternative way to report typos? Or should I write down all the ones I find for reporting later?

Posts 431
Mary-Ellen | Forum Activity | Replied: Mon, Apr 25 2022 6:28 PM

I've had this experience as well, also on Windows 10.  I chalked it up to a momentarily unstable internet connection, as it doesn't happen all the time.  I'm very glad to hear there's an open case on it and the developers are taking a look.

Dell XPS 8930/Intel Core i7-8700@3.20GHz/32GB RAM/Win10 Pro

Surface Pro 7/Intel Core i7-1065 G7@1.30GHz/16 GB RAM/Win10 Home

iPad Air/Pixel/Faithlife Connect

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Dave Hooton | Forum Activity | Replied: Mon, Apr 25 2022 8:13 PM

Geoff Johnson:

I am experiencing the same issue. Are the developers still working on a fix? Is there an alternative way to report typos? Or should I write down all the ones I find for reporting later?

Save them for later.  If a resource has a plethora of typos you could report that in the General forum (Attn: Kyle Typos in.......).

Dave
===

Windows 11 & Android 8

Posts 431
Mary-Ellen | Forum Activity | Replied: Sat, Apr 30 2022 7:29 AM

This happens to me so often, I now have a Highlighting palette with just a single style (which has a keyboard shortcut) linked to a Notebook for Typos to Report.  Smile

Dell XPS 8930/Intel Core i7-8700@3.20GHz/32GB RAM/Win10 Pro

Surface Pro 7/Intel Core i7-1065 G7@1.30GHz/16 GB RAM/Win10 Home

iPad Air/Pixel/Faithlife Connect

Posts 27986
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Apr 30 2022 3:08 PM

Mary-Ellen:

This happens to me so often, I now have a Highlighting palette with just a single style (which has a keyboard shortcut) linked to a Notebook for Typos to Report.  Smile

If you associate a label with the highlighting style you can add a comment about the typo if you want to track it.

Dave
===

Windows 11 & Android 8

Posts 3940
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jun 7 2022 1:37 PM

Timothy Howe:

I have a Windows 10 desktop running Logos 9.12.

When I try to report a typo, I can right click on the typo and the typo box pops open. I type in the correction and then click the "Submit" button and nothing happens. In the past, the tool would report that the typo had been successfully submitted.

When I click the "Cancel" button, nothing happens either. To close the pop-up, I have to click outside the box and then it goes away.

This is new behavior in the software. I have reported typos in the past with no issues whatsoever.

Any ideas out there?

Thanks!

This has been fixed in 9.14. Even though the dialog didn't go away, any previously submitted typos were processed.

Posts 10
Timothy Howe | Forum Activity | Replied: Tue, Jun 7 2022 3:37 PM

Thank you for the heads up. I have been "saving" typos by highlighting them as I encounter them. I just tried to report a typo in 9.14 and it went through. Hooray!  Thank you!!!

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