Too Many Emails
I just checked my November deleted emails, and there are around 80 marketing/advertising emails, many duplicates/reminders. Yes it's through black Friday etc. but October was only about 10 fewer. I've checked the subscription options and I see no help there. I've contacted customer support in the past. I don't want to turn everything off but that's about the only option remaining. I can put rules in my email program, but they are liable to grab emails I need to see about real issues ( not marketing.) Thoughts?
Windows 11
Comments
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Hmm, that's unusual. I don't get any marketing/advertising email from Faithlife at all.
I recommend you turn off all boxes in email preferences (https://cloud.faithlife.net/preferences). Normally that choice does not preclude a company from sending you necessary emails.
There used to be an email preferences page on the Logos website where you could turn off a whole bunch of boxes, and at one point I turned them all off. Now I just went there to try to take a screenshot for you, and it no longer seems to be managed that way. Now it's on faithlife.net instead of on logos.com, and I see just this one box, which is currently turned off:
This does not affect my ability to receive emails for purchase confirmations or when my pre-pubs are about to ship. And I suspect if there were a real issue, like my credit card had expired or something, those emails would get through too.
When I check that box to see what options would be available to me, this is what I see (way fewer options than used to be on the email preferences screen):
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My experience is as Rosie. I don't get any (that I know of anyway). When I tried the new page, I quickly killed it ... don't want to chance a re-start on emails. It used to be a pain trying to get them to stop.
But I still get purchase confirmations, etc
And Logos isn't the only culprit; Accordance dumps almost daily I think.
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I guess I can turn all emails off, but I don't want to. I just want to stem the flood. Given the low response to this, I guess either most users don't care or have just given up. I'm back today because I've started getting email about Proclaim and it's two in the last few days. I don't have proclaim and don't want it. I'm afraid it will be adding to the firehouse I already get.
Windows 11
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At the top of this page it says "Email me when someone replies". If you have clicked on that... you're gonna get many emails... depending on the thread.
I made a mistake and clicked on it. Within the next month I got many emails. I finally realized what I had done and then corrected it. I had actually done this on several threads.... but I repented and corrected it.
These forums do get active.... [8-|]
xn = Christan man=man -- Acts 11:26 "....and the disciples were first called Christians in Antioch".
Barney Fife is my hero! He only uses an abacus with 14 rows!
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I guess I can turn all emails off, but I don't want to. I just want to stem the flood. Given the low response to this, I guess either most users don't care or have just given up. I'm back today because I've started getting email about Proclaim and it's two in the last few days. I don't have proclaim and don't want it. I'm afraid it will be adding to the firehouse I already get.
They all go to my junk mail folder. I've started getting emails about Proclaim as well. Seems like they would be more targeted about to whom they send the Proclaim emails. I'm not in charge of worship for my church, I have no say over what church presentation software is used.
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I too have been getting Proclaim emails. I have the 'Church emails' setting turned off, which Customer Service noted last week. I am still getting them though. ☹️
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@xnman - I'm not talking about from the forums, I'm talking about email marketing direct from Logos/Faithlife
Windows 11
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I had selected to only receive the Word by Word Blog emails. To do that, I had to check the top box and that opened the flood gates again. I had to select not to receive any emails and now I don’t get any. Too bad we can’t actually select what we want.
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I definitely don’t mind them. I just delete them. Last week I received like 7 emails apologizing for sending some other email they sent that I didn’t even read. If it looks important, I open it, if not I treat it like regular spam.
DAL
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I experience the same. Even worse as I get English and German emails.
I miss the language button in the preferences, to filter them to languages. So for me only German would be fine. Please add a language button with subbuttons for English, German, French etc. button.
Thanks
Χριστὸς ἐν ὑμῖν, ἡ ἐλπὶς τῆς δόξης·
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The emails do not bother me. I just delete the ones I do not need/want/refer to later.
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The Logos/FL marketing emails are definitely overkill.
I don't want to be bombarded with every new book released or prepubbed, but it seems that once you select to receive anything at all from them (even just checking one checkbox), you'll get flooded with all the new book releases and multiple reminders about the monthly specials and free books (reworded slightly differently through the month).
In a nutshell, the Logos/FL communications are overkill and a real annoyance.
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I definitely don’t mind them.
I don't mind them neither.
From Mail-Settings-Rules it is easy to gather them into one place to be dealt with at leisure (or ignored for ever)
Remember the one has to set up the mailbox before operating the rule.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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I definitely don’t mind them.
I don't mind them neither.
From Mail-Settings-Rules it is easy to gather them into one place to be dealt with at leisure (or ignored for ever)
Remember the one has to set up the mailbox before operating the rule.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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@Mike Binks this method is specific to outlook, Apple . Other email programs probably have rules but they work differently.
Segregating email the way you suggest can work for some people, and that's great. However, it doesn't work for me and I expect many others. I want to see some subset of the emails, and the idea that I can stash them until I will be able to go through them at leisure - I have other things I want to do at "leisure" than scroll through dozens and hundreds of emails. I could write a bunch of rules to try to segregate into interesting or not, but it's not obvious to me how to do that and whenever Logos changes how they do mailings, it likely breaks the rules.
Windows 11
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@Mike Binks this method is specific to outlook,
I don't think Outlook has slipped onto this MacOS 13.2.1 machine unless the gremlins are really clever. [;)]
Actually the program claims to be 'Apple Mail'
What mail program are you using?
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Ah, yes. I should have looked at the screen. THe process is sort of similar to Outlook, and it is unique to Apple. I'll see if I can edit my comment to correct it.
Windows 11
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I received this type of email yesterday. I'm usually a "scroll on by" or "just delete it" kind of guy, but this just seems to be getting out of hand when this type is added to everything else I am sent each day from Logos.
The only real solution seems to be for me to request no emails at all be sent, and that saddens me because I enjoy the Tech Tips email that periodically arrives. It is the only one I have marked in the preferences to receive, but you have to opt-in to Logos in general to receive it. I guess I have a choice to make...
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Yes, I would like the email preferences to be more granular. But it's possibly intentional that in order to get the good stuff, we have to take the stuff we don't want.
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I've posted about this, and contacted Logos a couple of times. It seems that overwhelming volumes of email are essential to selling enough product, and certainly they need to sell to stay in business. For awhile I became choosy about what I read, but even in the ones I might like, the signal to noise ratio is low. So now I find myself automatically deleting almost everything. If that continues, I'll probably unsubscribe totally. It seems they can't figure out targeted marketing that works, especially when our libraries are pretty complete- it might be interesting to know the thinking. Kind of sad.
Windows 11
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Thanks for this thread. I unsubscribed completely although I did not want to. I agree that there are way too many marketing emails. Fix is now in. I realize there are things I will miss. But I agree that there are just too many.
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I think that they are taking the 'Church leaders illusory path'; they are relying on 'preaching to the choir' and failing to reach out to the unconverted. When did you last see an advert for Logos in the wider media?
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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I think that they are taking the 'Church leaders illusory path'; they are relying on 'preaching to the choir'
And the sermons seem repetitive. The choir is getting suspicious.
Actually, FL marketing has always been a customer-churn company. Lose some, get some. Their customer-relationship marketing is a purchase receipt.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I completely unsubscribed from all Logos and Faithlife emails a few years ago and i've never regretted it. The only downside was losing the $10 birthday coupon every year. More than worth it to me.
For sales, i rely on notifications from you guys (or ya'll if you aren't a yankee) in the forums, and i check the Logos and Verbum sites the first or second day of every month.
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To their credit, they shut off the Proclaim emails after I requested it. I don't believe there's anything sinister about what they are doing. I suspect these are challenging times. I don't know for a fact, but I suspect that they have historically grown their customer base by marketing into Bible colleges and seminaries. Enrollment in those are drastically down- one Bible college I know has 0 pastoral majors. So who do they market to? From what I've seen they are a fairly savvy company, and they do the market research to find out where to spend money marketing. I'm not happy about the flood of emails, but as long as they get positive returns from them, they will keep doing it. Or until people get vocal enough about it.
I still think it's a great company and a great product, and I want them to be healthy.
Windows 11
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I'm glad I'm not the only one. I do actually want to receive Logos emails, but it just feels like they're trying to persuade me to turn them off [;)]
It's not the topics, or the ability to stop them, that's the problem - it's the volume that is silly. It was four today alone. It feels as though there are different teams, all competing to sell their particular Logos publications, and not talking to each other. So, instead of getting an email every couple of weeks with the new publications that match my preferences, I get several a day saying, "Buy this!" - "No, buy this!" I found a thread from twelve years ago where people were talking about this.
I know that turning them off is the answer in the end, but I'm reluctant as I do sometimes buy things, and Logos is a really great product. But no other supplier in any field does this to me. Maybe it would help if there were more options, e.g. to say, "Nothing costing over $100"? (I'm not a pastor and I don't have a book budget, so I'm never going to justify spending too much at once.) Or a reminder periodically to go to a personalised page, where most of the offers appear?
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