Please try the user survey!

Page 1 of 2 (37 items) 1 2 Next >
This post has 36 Replies | 1 Follower

Posts 1720
LogosEmployee
Bob Pritchett | Forum Activity | Posted: Mon, Apr 18 2011 9:46 PM

We are preparing another push for our user survey, so we can learn how to serve you better.

Can you help me test it out by visiting:

http://www.logos.com/usersurvey

...and answering any questions you're comfortable answering? (Just hit Next if you want to skip one, and you can exit the survey at any time.)

If you have feedback on the questions, you can post it here.

Thanks!

Posts 1145
William | Forum Activity | Replied: Mon, Apr 18 2011 10:12 PM

On the question that said one left......I got an internel server error.....I am not sure if it all went through or not....Did the same thing when I signed email and comments.....

 

Posts 1693
Allen Browne | Forum Activity | Replied: Mon, Apr 18 2011 10:17 PM

Bob Pritchett:
We are preparing another push for our user survey, so we can learn how to serve you better.

Completed.

I almost bailed out at the first question though: since I don't use a mobile device, I initially thought the survey did not apply to me.

Posts 3578
steve clark | Forum Activity | Replied: Mon, Apr 18 2011 10:18 PM

seemed like narrow questions with a definite slant

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 1502
Wild Eagle | Forum Activity | Replied: Mon, Apr 18 2011 10:26 PM

Done. Some questions  were skipped after i refreshed page

"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

Posts 19254
Rosie Perera | Forum Activity | Replied: Mon, Apr 18 2011 10:36 PM

Great survey, Bob! Very thorough.

A couple of minor points:

Question #2: Missing the option I would have chosen if it were there: Scripture text printed in bulletin

Question #10 "Does your church have a book budget for the pastor? Yes/No": Redundant, since Question #9 had "No budget at all" as an option

Question #19 "How satisfied are you with your Logos experience?": Need another level of gradation between "Somewhat Satisfied" and "Very Satisfied" ("Usually/Mostly Satisfied") -- a person who has had a less than stellar experience but still likes Logos a lot might not show up statistically as less than the topmost score the way you have it now; they'd be hesitant to only pick "Somewhat Satisfied" because it seems too low a score

Question #36 "Please check any of the following which describe you." is redundant with a previous question (it's essentially the same question, with two different sets of answers, quite a bit of overlap); the "Blogger at: " option repeats an earlier question where we were asked the web address of our blog if we had one.


Posts 32592
Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Apr 18 2011 11:40 PM

Rosie Perera:
"Blogger at: " option repeats an earlier question where we were asked the web address of our blog i

until recently, my blog and my static website were two separate endeavors so it didn't strike me as redundant - if the static had not precede blogging by many years my reaction might have matched yours.

In the early questions, I did not recognized the empty text box as a comments field.

In the planned purchases and wish list of resources, not being able to see more of what I had typed was annoying

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 19254
Rosie Perera | Forum Activity | Replied: Mon, Apr 18 2011 11:44 PM

MJ. Smith:

Rosie Perera:
"Blogger at: " option repeats an earlier question where we were asked the web address of our blog i

until recently, my blog and my static website were two separate endeavors so it didn't strike me as redundant - if the static had not precede blogging by many years my reaction might have matched yours.

Ah, I see. I totally forgot that I have a static website when the first question came around (which I suppose was about a website not a blog specifically), so I put my blog address in there, since it's actually somewhat relevant to Logos (http://blog.faithandtechnology.org). My static website really is very static (hasn't changed in years) and hasn't got much to do with technology or Bible study, so I didn't think it would be relevant.

Posts 3810
spitzerpl | Forum Activity | Replied: Tue, Apr 19 2011 5:10 AM

I would add the Ipod Touch to your first list of Questions. Its definitely my mobile device; it goes everywhere I do!

Posts 10822
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Apr 19 2011 5:15 AM

Bob Pritchett:
...and answering any questions you're comfortable answering? (

I would have answered them all, but when I switched to get our Church website URL, and clicked the back button, I had moved a few questions ahead and could not go back to the questions I had missed.

Church's website http://www.forestparkbc.net/

Posts 3810
spitzerpl | Forum Activity | Replied: Tue, Apr 19 2011 5:20 AM

Glad to see a question asking if I owned a kindle :-) Bring on that export button!

Posts 1827
Rick | Forum Activity | Replied: Tue, Apr 19 2011 5:43 AM

Bob Pritchett:
If you have feedback on the questions, you can post it here.

Bob and all, I truly mean this to be positive feedback and not a rant, even though it may read like it is. If you could see me, you would see a caring customer typing.

I truly appreciate the fact that you are preparing a new survey and the ability to provide feedback on some of the questions, which I did take advantage of. The only thing that troubles me is that Logos has a "new" version (version 4) which has several missing features that are falling backward instead of coming to fruit within the projected times (one is way up until 2012 now). I upgraded within two days of the program being available knowing that Logos is a reputable company and would deliver.

Personally, even though I will probably only use one or two of the remaining features that are missing, I would rather see Logos 4 become the full functioning program that we have been promised instead of worrying about what kind of apps we use in meeting and so forth. It almost sounds as if Logos apps are taking priority over completion of the program. There were no questions about  how often or how we plan on using PBB, options we would like to see in the Sermon File Add-on etc. I just think that the questions being asked are like the old saying "Putting the cart before the horse". I would rather see all hands on deck getting Logos 4 to what it is intended to be and then let the new apps and programs start.

Just my thoughts. Disclaimer: I don't own a smart phone and this is probably the reason that I don't feel the need to rush in the development of apps as others do.

Posts 759
Tobias Lampert | Forum Activity | Replied: Tue, Apr 19 2011 6:05 AM

Rick Hypes:

Bob Pritchett:
If you have feedback on the questions, you can post it here.

Bob and all, I truly mean this to be positive feedback and not a rant, even though it may read like it is. If you could see me, you would see a caring customer typing.

I truly appreciate the fact that you are preparing a new survey and the ability to provide feedback on some of the questions, which I did take advantage of. The only thing that troubles me is that Logos has a "new" version (version 4) which has several missing features that are falling backward instead of coming to fruit within the projected times (one is way up until 2012 now). I upgraded within two days of the program being available knowing that Logos is a reputable company and would deliver.

Personally, even though I will probably only use one or two of the remaining features that are missing, I would rather see Logos 4 become the full functioning program that we have been promised instead of worrying about what kind of apps we use in meeting and so forth. It almost sounds as if Logos apps are taking priority over completion of the program. There were no questions about  how often or how we plan on using PBB, options we would like to see in the Sermon File Add-on etc. I just think that the questions being asked are like the old saying "Putting the cart before the horse". I would rather see all hands on deck getting Logos 4 to what it is intended to be and then let the new apps and programs start.

Just my thoughts. Disclaimer: I don't own a smart phone and this is probably the reason that I don't feel the need to rush in the development of apps as others do.

I can only second that, and I think virtually everyone using Logos 4 on a PC or Mac would!

"Mach's wie Gott - werde Mensch!" | theolobias.de

Posts 11852
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, Apr 19 2011 6:56 AM

+1. no smartphone, no apps, rather contemplating to buy a monitor fo my laptop than a gadget device.  I feel Logos is an incredibly powerful resource for learning, studying, research etc.  

Running Logos 9 latest (beta) version on Win 10

Posts 2212
Damian McGrath | Forum Activity | Replied: Tue, Apr 19 2011 7:06 AM

Rosie Perera:
Question #2: Missing the option I would have chosen if it were there: Scripture text printed in bulletin

 

We have this too. And, like many churches, we have Lectionaries and missals.

Posts 1660
SteveF | Forum Activity | Replied: Tue, Apr 19 2011 7:12 AM

Rick Hypes:
I don't own a smart phone and this is probably the reason that I don't feel the need to rush in the development of apps as others do.

Agreed.

Even if PBB and Sermon File were ready tomorrow I still would not be interested in Phone Apps.

 

Regards, SteveF

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Apr 19 2011 7:37 AM

Thanks for listening.

Another caveat. I have a Palm 700p, but I never use it as a web device, and have that feature (and texting) blocked on my phone. I use my phone as a phone with a PDA, never as a web device.

I don't see that changing, unless/until Verizon forces me to take a data plan when this phone dies and I have to upgrade it (that's their current policy). I'm trying to delay that as long as possible, since I need a PDA phone (I have ADD), but I don't need web access from it, and certainly don't want to pay for a service I don't want/need and will not likely use. I'd rather spend the money on Logos resources.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 13417
Mark Barnes | Forum Activity | Replied: Tue, Apr 19 2011 7:49 AM

Two minor criticisms:

The question "How easy was it to contact us?" assumes we have contacted you. Not all users will have done.

The text entry box is often unnecessary, and when it isn't, it's too small.


Posts 8660
TCBlack | Forum Activity | Replied: Tue, Apr 19 2011 7:51 AM

Rick Hypes:
Personally, even though I will probably only use one or two of the remaining features that are missing, I would rather see Logos 4 become the full functioning program that we have been promised instead of worrying about what kind of apps we use in meeting and so forth. It almost sounds as if Logos apps are taking priority over completion of the program. There were no questions about  how often or how we plan on using PBB, options we would like to see in the Sermon File Add-on etc. I just think that the questions being asked are like the old saying "Putting the cart before the horse". I would rather see all hands on deck getting Logos 4 to what it is intended to be and then let the new apps and programs start.

This has been addressed elsewhere and I'm feeling too lazy to search and provide a link.  :-)

Essentially the dev teams for Mac and PC are maxed out, and separate dev teams are being brought on for the other areas.  in other words they've reached a point where bringing in more devs on the platforms has a lower ROI.  So the additional developers being hired for ios,android, and whatever else are just that - additional programmers with a specific focus.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 3742
BillS | Forum Activity | Replied: Tue, Apr 19 2011 8:36 AM

Bob Pritchett:

If you have feedback on the questions, you can post it here.

 

Overall:

  1. Need a back button to go back & revise an answer.
    Attempting to go back ended up skipping the question I was on, too, as using browser buttons to go back required a refresh, which skipped the page we're on & went to next question instead of going back.
  2. Allowing only one answer on some questions will skew your results.
    For example, "What Bible do you use in church regularly?"... I bring a paper Bible plus a Windows 6 Mobile Bible (with languages), plus we project Scriptures. Allowing only one answer would've gotten you "paper Bible", & I suspect you'd REALLY like to know the remainder.
  3. Your general Comments box needs a title & separation from all the answers.
    It was usually under the last option & wasn't clear whether it was for the question in general or for that option, as on several where a comments box appeared earlier in the list.

Thanks for the opportunity to make input!

And, as always, thanks for listening.

Grace & Peace,
Bill


MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
Fire 10HD 64GB 7th Gen

Page 1 of 2 (37 items) 1 2 Next > | RSS