missing resources

Well, I do have an issue with Logos syncing behind my proxy. It's able to download resources (all 7.1 GB of them yesterday), but syncing gives an error. Thus, I see this message in my Log a lot....

08/28/2011 19:42:54 | ERROR | 4 | SyncManager | ExceptionHandled: Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync (System.Net.HttpWebRequest webRequest) [0x00000] in <filename>:0 at Libronix.Utility.Net.WebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Sync.WebService.SyncServerInfoResponse].GetResponse () [0x00000] in <filename>:0 at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.CbvStyles.StyleSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 --- End of inner exception stack trace --- at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.CbvStyles.StyleSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncClient.Sync (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename>:0 </filename></filename></filename></filename></filename></filename></filename></filename>

<filename><filename><filename><filename><filename><filename><filename><filename> 08/28/2011 19:42:54 | INFO | 6 | LibraryCatalogIndex | Searching for all records matching: rating:=1 OR rating:=2 </filename></filename></filename></filename></filename></filename></filename></filename>

<filename><filename><filename><filename><filename><filename><filename><filename>08/28/2011 19:42:54 | ERROR | 4 | SyncManager | ExceptionHandled: Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync (System.Net.HttpWebRequest webRequest) [0x00000] in <filename>:0 at Libronix.Utility.Net.WebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Sync.WebService.SyncServerInfoResponse].GetResponse () [0x00000] in <filename>:0 at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.PbbBooks.BookSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 --- End of inner exception stack trace --- at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.PbbBooks.BookSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncClient.Sync (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename>:0 </filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename>

Here's what it says about the proxy...

08/28/2011 19:42:41 | INFO | 1 | AppStartupModel | System web proxy: None

08/28/2011 19:42:41 | INFO | 1 | AppStartupModel | Logos 4 web proxy: <a target="_blank" href="http://MYPROXYSERVER.COM:8080/;">http://MYPROXYSERVER.COM:8080/;</a> user name: USERNAME; password: **********

Do i need to set the "System web proxy"? How do I do that?

(It doesn't really say MYPROXYSERVER, it has a different server there, I just changed it before posting it on the internet, same w/ USERNAME.)

After contacting Logos Support, and stil not solving the problem* (possibly due to the fact that I'm behind a proxy server), I was able to finally solve this problem by emptying my ~/Library/Application Support/Logos4 folder, deleting the .app from Applications, and reinstalling from the .dmg. Somehow it managed to keep all my preferences, documents, custom menu commands, layouts, etc. (Where are those stored? I thought they were in that Logos4 folder?)

So after a downloading 7.1 GB of resources and indexing overnight it was good to go. I went from 1663 resources to 1808 resources! w00t!

*I don't mean denigrate Logos' excellent support team. After describing my problem I was quickly transfered to a Level 2 tech, who spent a significant amount time working on the issue via remote login. He gave me some additional things to try when I got out from behind the proxy, and they probably would have solved the problem as well, but I went ahead opted for the above "nuclear option" instead, which didn't require getting off campus.

Sure! As soon as Logos implements a lending feature like the Kindle... :P