Black Flash in between slides

I scoured the posts and could not find someone else that has said anything about this, so this may just be my issue, but I've noticed on a consistent basis that as I click between verses and chorus there is a flash of black screen before the transition. Definitely ruins the flow of it all.

Running a Windows XP machine with the latest build of Proclaim.
Intel Pentium 4, 2.80 GHz, 2 GB of RAM

Other than this issue, I am a huge Proclaim fan.

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Comments

Scott Alexander

This is the first I've heard of this. What transition effect are you using?

Ryan Nelson

I have noticed the same problem. However for us it only occurs if moving through transitions quickly. If we spend more than a second or two on one screen the transition to the next will be smooth. If just clicking through it does the black flash you mentioned.

Scott Alexander

https://community.logos.com/discussion/comment/306844#Comment_306844

However for us it only occurs if moving through transitions quickly. If we spend more than a second or two on one screen the transition to the next will be smooth.

This behavior is by design. We want to allow users to quickly arrow through slides (most likely at design/test time) w/o having to wait for the transitions to complete.

Ryan Nelson

https://community.logos.com/discussion/comment/306847#Comment_306847

Ok, i see how skipping the transition is part of the design. However, at our church i have noticed the black flash that Justin speaks of. It's almost everytime for us. maybe once every 4 slides it will be smooth. Even after remaining on the slide for significant amounts of time.

Justin Richter

https://community.logos.com/discussion/comment/310779#Comment_310779

Yeah, it is the exact same as Ryan. It's just about everytime and to say its every 4th is a pretty accurate assessment. We definitely give it plenty of time. In songs it is just the normal time to switch between verse and chorus. Help please.

Hunter Clagett

https://community.logos.com/discussion/comment/310788#Comment_310788

Yeah, it is the exact same as Ryan. It's just about everytime and to say its every 4th is a pretty accurate assessment. We definitely give it plenty of time. In songs it is just the normal time to switch between verse and chorus. Help please.

Ok, i see how skipping the transition is part of the design. However, at our church i have noticed the black flash that Justin speaks of. It's almost everytime for us. maybe once every 4 slides it will be smooth. Even after remaining on the slide for significant amounts of time.

I'd be curious to know what the specifications of your graphics processor are.

Thanks,

Kyle Ward

https://community.logos.com/discussion/comment/310918#Comment_310918

I sent hunter some videos of this (or a similar) problem. Mine only blacks out the background (not the text) but seems to go away if i go to edit mode after moving to that song.

Ryan Nelson

https://community.logos.com/discussion/comment/312608#Comment_312608

i tried the edit mode and noticed that it woks fine then as well. thanks for the tip!

Ryan Nelson

https://community.logos.com/discussion/comment/310918#Comment_310918

I'd be curious to know what the specifications of your graphics processor are.

Thanks,

Ill have to check out our graphics card and update you next sunday.

TJ Lawson

We are having the same issue. I would call it shaking and flickering. But is a pain. We are not using and transitions now but we were using the fade transition. We are having the trouble a Windows Vista machine. It is Nvidia GeForce 9100, ADM x2 5400 processor. 4 gb of ram.

any ideas?

Hunter Clagett

https://community.logos.com/discussion/comment/312608#Comment_312608

I sent hunter some videos of this (or a similar) problem. Mine only blacks out the background (not the text) but seems to go away if i go to edit mode after moving to that song.

Yes, it was quite clear in the video you sent. We are looking into the issue, though it has been tough to reproduce on our end.

Thank you for your patience.

Kyle Ward

https://community.logos.com/discussion/comment/314973#Comment_314973

I sincerely appreciate the update hunter. Thank you.

Hunter Clagett

https://community.logos.com/discussion/comment/315322#Comment_315322

I sincerely appreciate the update hunter. Thank you.

I have finally been able to reproduce this issue consistently. Our developers will be taking a look at this.

Thanks,

Justin Richter

https://community.logos.com/discussion/comment/315619#Comment_315619

I really appreciate everyone weighing in and looking into this. I'm the one that started the thread and have been the least active. We've got a new baby boy and life has been crazy. Looking forward to the update.

Ryan Nelson

https://community.logos.com/discussion/comment/315619#Comment_315619

i would like to echo.. thanks for looking into this.

Stephanie Murphy

https://community.logos.com/discussion/comment/316351#Comment_316351

was there ever any resolution to this problem? We seem to be seeing this happening and just started using proclaim

Hunter Clagett

https://community.logos.com/discussion/comment/490551#Comment_490551

was there ever any resolution to this problem? We seem to be seeing this happening and just started using proclaim

It would be helpful to see your log files per the thread here: http://community.logos.com/forums/t/39446.aspx

Also, what kind of setup are you using? How does your projector connect to your presentation computer?

Stephanie Murphy

https://community.logos.com/discussion/comment/491254#Comment_491254

Below is the set up we are using...

I just submitted the log files as directed in the above thread...

- iMac early 2009 - 8 GB Ram - Core 2 Duo processor
- MiniDisplay to DVI adapter
- DVI cable to Kramer switcher
- from Kramer switcher to Kramer distribution amp
- from Kramer distribution amp to multiple projectors (I believe these take a VGA signal and break it into 5 video signals (via an adapter) signal sent over the video cables (roughly 75 feet) where it goes back into an adapter and connects to the projectors via VGA.