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Posts 3
Jude Champagne | Forum Activity | Posted: Wed, May 16 2012 12:08 PM

On one of the last updates Proclaim erased my SongSelect information and when I go to enter it by hitting the enter info button I get the following error.  I have uninstalled proclaim and reinstalled and still get the same error.  The update didn't erase the info on all machines but did affect some and this is the worse.  Please advise.

Posts 47
ang | Forum Activity | Replied: Wed, May 16 2012 5:06 PM

hey jude

 

thats exactly the message i am getting and currently have to manually add new songs, v frustrating...

Posts 5
David Cook | Forum Activity | Replied: Thu, May 17 2012 9:10 AM

I know it isn't a solution but I have resorted to using two computers to fix this because it doesn't have this problem on all my machines.  Maybe that would help you.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Thu, May 17 2012 10:29 AM

Jude Champagne:
when I go to enter it by hitting the enter info button I get the following error

Please post your log files

 

     Mac:

  • /Users/[username]/(~Library)/Application Support/Proclaim/Logging/ 
  • The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

Song Select has been making some changes to their API recently so it's possible the service was down for a bit? works for me now... Log files will help a lot.

 

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