If you are having trouble opening Proclaim after your latest update, it may be that some data was corrupted during the upgrade. Please try the following:
For Mac:
1) Navigate to the following folder: /Users/youruserid/Library/Application Support/Proclaim
- If you are on 10.7 or 10.8, you can get to the Library folder by holding down the Alt key while you open the "Go" menu in Finder.
2) Delete the "Data" folder.
3) Try opening Proclaim again.
For Windows:
1) Navigate to the following folder: C:\Users\youruserid\AppData\Local\Proclaim
- If you can't see the AppData folder, you may need to set the "Show Hidden Folders" to on. You can do this by going to Control Panel > Folder Options > View, and click the "Show hidden files, folders, and drives" radio button under "Hidden files and folders" in the "Advanced Settings" area.
2) Delete the "Data" folder.
3) Try opening Proclaim again.
One request: we are trying to investigate why this is happening. If you could post your logs files AND zip your Data folder and email it to me, it might help us to pinpoint where the issue lies.
- You can find instructions on posting your log files here: http://community.logos.com/forums/t/39446.aspx
- For the Data folder: On Mac, you can zip your Data folder by right clicking on the Data folder and select "Compress 'Data'". On Windows, you can do this by right clicking on the folder and selecting Send To > Compressed Folder. My email address is: firstname.lastname@logos.com (substituting my own first and last name--Ann Boyles--in the appropriate places).
