Better before we paid

When we started trialling Proclaim people in our church loved it;
the Sunday morning church liked the fact it acted like Powerpoint,
the Sunday school liked the fact they could integrate the calendars and how easy adding images is,
and the evening youth ministry liked the fact it could play a wider variety of video formats.

They each had a group, and all the slides they made where in those.

And then the minister-in-charge took the decision to buy a license and it all changed.
1) When we're trying to put together a Sunday morning service Proclaim crashes every time we go to add a new background to Content - crash report attached - though when we reopen Proclaim the background has been uploaded. (doubt this is related to the payment, but it didn't happen before)
2) The license is paid by the main church, so some of the Sunday school have now had to join a new group to put the broadcast on air.
3) The youth services use a lot of video, which they sync with the cloud. This now means when we use Proclaim on Sunday it has to sync those as well as the files we actually need for that service.

Proclaim didn't use to crash every time, and this is the main issue.

Is there any actual information on Groups available? Between Logos, Proclaim, Faithlife, etc it is getting our congregation very confused. The license is for the whole Church, but groups have different needs. Is there any way to associate the license with a geographic location (needed for Signals) instead, so it can be used by different parties in one place?

ProclaimCrash.txt

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Bob Pritchett

Proclaim is licensed to a single group; we don't have a way to have multiple presentation groups using the same license. (I see that our marketing now talks in terms of 'church size', rather than the intended 'group size', and I'll take that up with the marketing team.)

The geographic location comes from the presentation group's geographic location. To have multiple locations, you would need multiple Proclaim licenses. It was intended that a church with more than one group presenting would have more than one license. Again, we'll look into this in light of the 'church size' pricing on the web.

Overall, Faithlife.com is 'the home of a group', and the same groups / accounts / users are shared across all the properties. You should be able to do most things you need to at Faithlife, and we're working to make the Proclaim integration even better -- even letting you see a presentation there.

I'm sorry to hear about the crashing -- that shouldn't be happening. We'd appreciate your posting logs from a crash so we can find out what's going wrong.

(There should also be a Proclaim update very shortly, with a new feature, bug fixes, etc.)

Sorry for the confusion and difficulty!

-- Bob

Phil

https://community.logos.com/discussion/comment/461934#Comment_461934

Thank you for the quick reply, and we'll keep trying different machines to see if it's our setup. I've also had reports of crashing issues when giving control of Powerpoints on machines running Office versions less than 2010...though as these only happen when they want to use them for presentations, so I haven't got crash reports for them.

As for the groups, it just sounds backwards to me. A church is a building, and inside that are groups. You can set up as many groups inside the church, each using different resources, but you still only have and pay for one building, and will probably reuse the rooms within it during the week for those groups.
By that same reason, a license bought for the church, should have the ability to add groups too it, not the other way round, but guess we'll just have to live with it and make sure that presentations are properly labelled so people don't get their Signals confused while running in different rooms.

Ann Boyles

https://community.logos.com/discussion/comment/461992#Comment_461992

Phil, I have followed up with you via email regarding the crash.