Upgrade downloaded
Then, since there was a resource to download, indexer kicked in.
Trend Micro detected security threat in indexer. Removed threat HEU_AEGISCS701
Now logos programme no longer works - just splash screen which then disappears.
Help!
Brian Kempson
5.0b Service Release 4 (5.0.2.0755) available for download
kelly.flones
Member Posts: 253 ✭✭
5.0b Service Release 4 (5.0.2.0755) is available for download.
If you have automatic updates turned on, 5.0b SR-4 will be downloaded automatically the next time your system checks for updates. To install it right away, enter the Update Now command. If you encounter problems with the auto update, download SR-4 using the appropriate link:
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Comments
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Upgrade downloaded
Then, since there was a resource to download, indexer kicked in.
Trend Micro detected security threat in indexer. Removed threat HEU_AEGISCS701
Now logos programme no longer works - just splash screen which then disappears.
Help!
Brian Kempson
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Brian Kempson said:
Trend Micro detected security threat in indexer. Removed threat HEU_AEGISCS701
Now logos programme no longer works - just splash screen which then disappears.
Firstly, try to restore the quarantined/deleted files from Trend Micro (if it allows you to do that).
If not, go to Control Panel > Uninstall or change a program, find Logos Bible Software 5 in the list, right-click it, and choose Repair. This should restore the files that Trend Micro deleted. You may need to temporarily disable Trend Micro, or exclude the Logos folders from virus scanning for this to succeed.
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Hi Bradley
What a fine young man you are!! Logos 5 has now successfully reloaded & is now happily (slowly) indexing. Thanks heaps for the help.
Should you come to South Australia, you are welcome at our church for free!
God bless
Pastor Brian
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I downloaded this release and Logos stopped working. Then I tried to the "repair" option you mentioned, and now the program will not even open! Please help!
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I had the same problem today and was able to get Logos up and running by restoring the HEU_AEGISCS701 file to the program.
Thanks so much for your help.
Ryan
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Mike, you were not previously on the current beta were you? Bradley had advised us against doing that due to it creating incompatibility in the databases.Mike Crews said:I downloaded this release and Logos stopped working. Then I tried to the "repair" option you mentioned, and now the program will not even open! Please help!
IF this is the case you may need to re-install the program.
Either way,- please create a new thread,
- explain what happened,
- enable Logging ( http://wiki.logos.com/Diagnostic_Logging ) and
- upload your logs ( http://wiki.logos.com/Uploading_Logs ) so we can take a look.
Thanks.
Sarcasm is my love language. Obviously I love you. 0 -
Here is that referenced warning:
Do not upgrade from 4.6b/5.0b SR-4 to 4.6c/5.1 Beta 7 Sarcasm is my love language. Obviously I love you. 0 -
I apologize for my ignorance, but I do not know how to add this file.
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I am sorry for my ignorance, Thomas, but I do not understand your post. This morning I turned on Logos, the program told me there was an update, and I downloaded it and tried to install it. I got a message saying the program failed to update, and from then on it will not open at all. I am not subscribed to any beta updates. I saw this thread and hoped to find a quick solution to my problem. I also don't understand why Logos would release an update that they know will crash the program. I am not very proficient at the forums just looking for some help. Thanks for responding and God Bless!
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Mike Crews said:
I apologize for my ignorance, but I do not know how to add this file.
Do you mean that you don't know how to attach a log file to the thread? In the formatting pallet, there is a paperclip icon. That will bring up a menu to add a file. Please, however, create a new thread like Thomas recommended. It helps to have "one conversation at a time."
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Peace to you this Beautiful Morning! *smile*
I updated my Logos 5 this morning to 5.0b Service Release 4 (5.0.2.0755) successfully.
However, for some strange reason I had to start my Logos offline. Which I did ... successfully.
Now, however (and I'm somewhat embarrassed as a long-term Logos Bible Software User! *smile* ) ..... I don't know how to get back "online"!
My "sync" is not spinning, and I get this message when I try to update .... (I know there are no updates for me, but I'd like to reset my Logos 5, please!) I do not want to work offline .... please! *smile*
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Mike Crews said:
I also don't understand why Logos would release an update that they know will crash the program.
They wouldnt.
Mike Crews said:I am not subscribed to any beta updates
You can safely ignore that part then.
Mike Crews said:I saw this thread and hoped to find a quick solution to my problem.
We won't know what is going on until we can "look under the hood." Just because you are having similar difficulties to another user does not mean you both have the same problem… which is why we need to look at logs. You will need to enable this first, since it is turned off by default. There are instructions for both Mac and Pc in the links in my signature line below these comments.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Milford Charles Murray said:
I don't know how to get back "online"!
Restart the program. If it won't go online automatically, then there is some issue that needs to be addressed.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thank you, Good Brother! Have already restarted about 1/2 dozen times .......
will do two more ................
just did two more .............
still offline ..........
am going to shut down my computer and restart and will be back to this thread in 10 minutes ..... perhaps to see if I should start a new thread ...
perhaps to share that everything is now A.O.K. We'll see .... *smile*
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Thanks for your reply. I read your message on log files for Windows, but if I understand correctly, you must be able to access the program. I cannot even bring Logos up to do anything at all. It will not open at all.
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Should I start a new thread? Just restarted my computer ............. I'm still "offline" and am clueless?!?
Think I'll go and have my second cup of coffee and then come back to see if anyone has any good ideas ....
Blessings for the day, eh???!!!
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Mike Crews said:
if I understand correctly, you must be able to access the program. I cannot even bring Logos up to do anything at all. It will not open at all.
You don't need to access the program, otherwise getting logs would be difficult if you can't start the app... [;)]
Did you press and hold the control key immediately upon startup? Or when you write that you can't open the program at all, do you mean you click and click and click but nothing happens (not even a crash)?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I did press and hold the key at startup and nothing at all happens--not even a crash.
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Mike Crews said:
I did press and hold the key at startup and nothing at all happens--not even a crash.
Try downloading the engine manually and installing it that way. There is a link in the very first post in this thread.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Milford Charles Murray said:
Think I'll go and have my second cup of coffee and then come back to see if anyone has any good ideas ....
Coffee is always a good idea. Unfortunately, I don't know if I have any good ideas for you. [:S]
Some clarification would be good: When you restart the app, is the sign in box appearing? If not, try getting the sign in box to appear (press and hold control immediately upon startup).
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
alabama24 said:
Coffee is always a good idea. Unfortunately, I don't know if I have any good ideas for you.
Some clarification would be good: When you restart the app, is the sign in box appearing? If not, try getting the sign in box to appear (press and hold control immediately upon startup).
Peace, Justin! Have just started a new thread and will take all of this over there right away.
I CAN get the sign-in box, but it always takes me to an offline situation. There's no provision in the sign-in box for online usage....
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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I was able to upload the newest changes with no problems. BTW: I was already drinking my coffee when I started the update...maybe that was the key...[:)]
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Must be it Bill [:)]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Bill Shewmaker said:
I was able to upload the newest changes with no problems. BTW: I was already drinking my coffee when I started the update...maybe that was the key...
+1 on Logos 5 Mac.
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Logos downloaded the 5.0b release. When I installed it, I got the Logos logo screen, then a sign-in screen. When I click sign-in, nothing at all happens. Tried closing and starting again. Same thing.
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Peace! *smile*T.P. Johnston said:Logos downloaded the 5.0b release. When I installed it, I got the Logos logo screen, then a sign-in screen. When I click sign-in, nothing at all happens. Tried closing and starting again. Same thing.
I'm sure it's NOT likely! However, you might want to take a peek at the experience I had ..... http://community.logos.com/forums/p/70451/490137.aspx#490137
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Greetings Brian
I had exactly the same problem. Also attributable I think, to Trend Antivirus Software. I resolved the problem by "restoring" the machine to an earlier date.
Andre
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I've installed the update but Copy Bible Verses isn't working.
River of Life Church: http://LifeOverflowing.org
Visit my blog: http://LifeOverflowing.org/pastor0 -
Bob Turner said:
I've installed the update but Copy Bible Verses isn't working.
Ugh. Sorry. [:S]
If the issue persists through a restart, please create a new thread, explain the problem, and post logs.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I was running Panda's free antivirus software. I too couldn't get Logos to open. The splash screen would show, then disappear and nothing would happen. I turned off Panda, repaired the program (via the uninstall screen as directed above), and now it works again.
so....it appears that the antivirus programs are not liking something in there. don't they know Bible software can't have viruses? [8-|]
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