Upgrade from Starter to Portfolio

Ragnhedin Ryggstein said:

So if i would buy "Portfolio" i would have a life long access to all material, books etc.

Yes, and you can also put it in your will.

Your name sounds Icelandic. Are you?

Ragnhedin Ryggstein said:

I need it to be offline, for i am working on a vessel (maritime)

Make sure to always have a full backup copy. The books can be redownloaded the next time you're online, but any notes, highlights etc that haven't synced would be lost in case of a HD failure or the like.

Mark Barnes said:

Although Alabama24 is correct to say that it is more expensive to work your way up to Portfolio, it is not that much more expensive

That's true if looking only at full prices, but there are frequent 10-25% discounts on new base packages, and only very infrequent (and generally smaller) discounts on upgrades. 

mike said:

recently, I tried to upgrade to portfolio.. and sale team won't credit me the books that I already own in the higher package..

Are you perhaps misunderstanding how it works? If you've bought a book for $25 that only costs $2 in the base package, your credit will be $2 (and should already be included in the dynamic price you see on the website). Were you expecting to get the full $25? You can only get that if you've bought it so recently that it can be returned. 

Otto S. Carroll said:

Have you tried upgrading online?

I have never heard of a sales rep quoting a higher price for a base package than the one online. They can frequently offer a lower price, though. I hate having to buy through a sales rep, but I would never recommend anyone to buy from the website without first checking with one.

If you'd read my post further up you would know that I already have read that post, as I responded to it.[;)]

There is nothing in his post saying that he was quoted a higher price than on the website. I guess anything is possible, but from the information I have so far, I consider that very unlikely. My first suspicion, like I said above, would be that he's simply misunderstood how the system works (he wouldn't be the first one). Alternatively, there could be an error in the ownership logic, but in that case the website will be just as wrong.

fgh said:

There is nothing in his post saying that he was quoted a higher price than on the website.

And there's nothing in his post that suggested that he had checked the website price before calling sales in the first place!!! That is why I asked, "Have you tried upgrading online?" Considering his frustration with the process, going to the wesite site may have helped him see that the sales team really was working with him in good faith. On major purchase, I check the website price FIRST to see if the its in the ballpark of what I'm willing to pay. If so, I will call my rep to see if I can obtain any addition savings.

When I called my Sales Rep to arrange a payment plan for my Portfolio package, she was able to give me an additional $100 off the price I was quoted on the website. On another major purchase (I think the "Anchor Yale Bible"), I called her to see if I could get a further discount - because of restrictions set by the publisher, she could not offer me the package for less than the website price. I bought that package online a few days later.

Ragnhedin Ryggstein said:

I am from the Faroe Island (Føroyar)

I was going to tell Sakarias that he might well be right, but you beat me to it.[:)] I agree the name doesn't sound like a "typical" Icelandic name. A bit too close to Norwegian, but not quite that either. Have to admit I never thought about the Faroes.[:$] Well, an extra welcome to a fellow Scandinavian. I'm Swedish. 

So what does fgh mean then?

Jag antar väl nästan att du är svensk

Ekki alveg, það er ekki hægt að þýða það orðrétt.

Betra væri: I guess you are Swedish.