Page 1 of 1 (17 items)
This post has 16 Replies | 1 Follower

Posts 87
Jay R | Forum Activity | Posted: Mon, Oct 20 2014 2:59 PM

is it just me or does the app now crash when you try to highlight something or hold your finger down on a word!?!? Swipe to highlight set to on or off, it still crashes.

its so frustrating that I can't even use the most basic features now without a crash!!

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 20 2014 3:15 PM

Jacob Rhoden:

is it just me or does the app now crash when you try to highlight something or hold your finger down on a word!?!? Swipe to highlight set to on or off, it still crashes.

its so frustrating that I can't even use the most basic features now without a crash!!

What version of iOS are you running?

Posts 87
Jay R | Forum Activity | Replied: Mon, Oct 20 2014 3:17 PM

Fully up to date iPhone 6 with fully up to date logos.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 20 2014 3:22 PM

Jacob Rhoden:

Fully up to date iPhone 6 with fully up to date logos.

Does that mean you are using iOS 8.1 which just released?

Posts 87
Jay R | Forum Activity | Replied: Mon, Oct 20 2014 4:04 PM

Oh, I didn't know there was an 8.1. I just ran software update and found there is an 8.1, I'll update to it now and see if the problem still persists.

Update: I've switched across to 8.1, and the same behaviour exists. Simply holding down your finger on a word causes a crash.

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 21 2014 5:03 AM

Jacob - Here are some other things Kevin wanted to know.

Kevin Byford:
We are unable to reproduce this - what iOS version are you running, which resource are you using and do you have a network connection?

macOS, iOS & iPadOS | Logs |  Install

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 21 2014 5:04 AM

Also, have you restarted your device (full power shut down)?

macOS, iOS & iPadOS | Logs |  Install

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 21 2014 3:22 PM

Did you try restarting the device? Are the resources downloaded or online? Have you tried the other (downloaded vs. online)? How many downloaded resources do you have? How large is your installation?

macOS, iOS & iPadOS | Logs |  Install

Posts 87
Jay R | Forum Activity | Replied: Tue, Oct 21 2014 3:35 PM

Thanks, I did try a restart of the pone. The inability to highlight anything is in any resource, doesn't matter how many you download or if its not downloaded.

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 21 2014 3:40 PM

Is the sync wheel continuing to spin? How long has this app been installed on your device (i.e. has it recently been reinstalled? Has it been on the phone for 2 years?) If you look in the iOS "settings" app (gear wheel icon), can you see how large the Logos app is taking up on your device? How much free space is there?

macOS, iOS & iPadOS | Logs |  Install

Posts 87
Jay R | Forum Activity | Replied: Tue, Oct 21 2014 3:46 PM

I don't know how highlighting is related to sync, but the logs do indicate sync problems. The logs indicate sync url's are failing. The URL's return the following:

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 21 2014 4:47 PM

Jacob Rhoden:
I don't know how highlighting is related to sync, but the logs do indicate sync problems. The logs indicate sync url's are failing. The URL's return the following:

Those URL's are not openly accessible to everyone which is why they "cannot be found"... if they worked it would be a huge security issue for us.!

We're taking a look at your logs now...

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 21 2014 5:15 PM

Jacob Rhoden:

Thanks, I did try a restart of the pone. The inability to highlight anything is in any resource, doesn't matter how many you download or if its not downloaded.

Jacob,

Are you using any of the Accessibility Settings related to zooming or changing colors?  If not, would you be willing to turn them on and see if the behavior is any different?

Posts 87
Jay R | Forum Activity | Replied: Tue, Oct 21 2014 5:23 PM

On setup of my iPhone 6 plus I selected the smaller text option, which appears to have resulted in the "Accessibility" "Larger text" section to now show that the smallest text option has been selected. Happy to temporarily change something if needed.

I tried enabling "Larger text" and increasing the text size. Doesn't help.

I tried "invert colors" and that also doesn't help.

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 21 2014 5:40 PM
Jacob Rhoden:
I don't know how highlighting is related to sync,
Uhh... You are aware that highlights do sync, right? Stick out tongue (A number of crashes are related to syncing not having finished properly.) FYI - When you have troubles, it is best to create a thread and provide as much relevant details as possible. For example: We didn't know until your last post that you are working from an iPhone 6+. That could be useful information... The line of questions Kevin just asked may indicate such.

macOS, iOS & iPadOS | Logs |  Install

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 21 2014 6:05 PM

Jacob Rhoden:

On setup of my iPhone 6 plus I selected the smaller text option, which appears to have resulted in the "Accessibility" "Larger text" section to now show that the smallest text option has been selected. Happy to temporarily change something if needed.

I tried enabling "Larger text" and increasing the text size. Doesn't help.

I tried "invert colors" and that also doesn't help.

Okay, thanks for checking... this is a strange one.  We'll keep you updated on our progress.

Posts 87
Jay R | Forum Activity | Replied: Tue, Oct 21 2014 8:22 PM

Thanks, I checked Xcode -> Devices -> View crash log. Theres no logos logs in there.

Page 1 of 1 (17 items) | RSS