Why are not User Manuals Free?

Bryan S.
Bryan S. Member Posts: 183 ✭✭
edited November 2024 in English Forum

This just kinda rubs me raw... You buy L5 Gold, upgrade to L6 Gold, upgrade that to the Silver Pentecostal & Charismatic package AND YOU WANT ME TO BUY A USER MANUEL for $14.95 Shame on you Bob and Faithlife!!!

I have never bought any product that didn't come with a user manual for free no product but yours!

https://www.logos.com/product/48987/logos-6-whats-new

Christianity has not been tried and found wanting; it's been found difficult and not tried.

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Comments

  • Matthew C Jones
    Matthew C Jones Member Posts: 10,295 ✭✭✭

    Bryan S. said:

    I have never bought any product that didn't come with a user manual for free no product but yours!

    Have you ever bought a third party product that helps you understand a software program?  The manual you cite is produced by Morris Proctor. 

    Logos 7 Collectors Edition

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Bryan S. said:

    I have never bought any product that didn't come with a user manual for free no product but yours!

    Have you ever bought a third party product that helps you understand a software program?  The manual you cite is produced by Morris Proctor. 

    Who is the official Logos Trainer Right, which means one hand washes the other here.

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Ted Hans
    Ted Hans MVP Posts: 3,174

    This is rather harsh.  If you are really that bothered, better write to him.

    There are many information on how to use Logos 6 around, I am not sure if that is what you want.

    Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Ted Hans said:

    This is rather harsh.  If you are really that bothered, better write to him.

    There are many information on how to use Logos 6 , I am not sure if that is what you want.

    I'm simply saying I think it is rather sad to charge people for a user manual when they purchase over $2000 dollars worth of software (who's really being the Grinch here)

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Pete De Bonte
    Pete De Bonte Member Posts: 154 ✭✭

    Bryan S. said:

    [Morris Proctor] is the official Logos Trainer Right, which means one hand washes the other here.

    Actually, I've read that Morris Proctor is not a Logos/Faithlife employee; and moreover, Logos does have free training resources. You can read about that in the comment stream at the bottom of the product page, to which you referred in your original post, but I've quoted it here:

    This manual is produced by an entrepreneur (www.mpseminars.com), which we sell here as a courtesy, but we also offer free training material. Below is a list to get started, and we are adding more all the time. If there is a specific feature you can't find training for, feel free to email me personally at [adam dot borries at faithlife.com].

  • Mark
    Mark Member Posts: 2,662 ✭✭✭

    This has been hashed out before.  You are not the first to be bothered by this.  It has been suggested that in the future, Bob could think about including the manual for all by just increasing the price $1 or $5 or something like that.  While it is cheaper than the price offered now, it he did this, I suspect that the 3rd party official seller would receive a greater amount of profit as more people would have his product.  But so far, such an idea or variation of it has not produced any comments.  There may be licensing issues or some other issues unknown to all of us.  At any case, in the vacuum, others have produced manuals, videos etc for free or much cheaper which many avail themselves of.  If you are not sure where to find the links, just ask and someone will post those links here.

  • Ted Hans
    Ted Hans MVP Posts: 3,174

    Bryan S. said:

    I'm simply saying I think it is rather sad ......... (who's really being the Grinch here)

    "This just kinda rubs me raw...........Shame on you Bob and Faithlife!!!"

    Okay if you were just venting,  I misunderstood.

    Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

  • Bruce Dunning
    Bruce Dunning MVP Posts: 11,161

    I think your assessment is harsh indeed. What is wrong if Logos' official trainer offers a product like this?

    There are so many free tutorials available such as Logos 6 Features Tutorials - YouTube

    Using adventure and community to challenge young people to continually say "yes" to God

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Mike Pettit
    Mike Pettit Member Posts: 1,041 ✭✭

    Hardly any software comes with a manual in this day and age, you need to get out more.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Mark said:

    At any case, in the vacuum, others have produced manuals, videos etc for free or much cheaper which many avail themselves of.  If you are not sure where to find the links, just ask and someone will post those links here.

    If someone has a link to a User Manual pleas add it...

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Hardly any software comes with a manual in this day and age, you need to get out more.

    ]Not true I buy very expensive software all the time... The last program I bought was over a thousand dollars and came with 14 PDF manuals, one for each phase of the program and wasn't a 2 min video each manual is over a 100 pages... I get out plenty Oh and they were free.. 

    That's what a manual is a book to teach you about every aspect of a program in depth not a scratch the surface 2 min video...

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Mark
    Mark Member Posts: 2,662 ✭✭✭

    Bryan S. said:

    If someone has a link to a User Manual pleas add it...

    Some links have already been posted which will begin to steer you in the right direction.  There are more links that I am sure others will eventually post here.  Here is one: https://wiki.logos.com/Logos_5_Video_Tutorials

  • SineNomine
    SineNomine Member Posts: 7,012 ✭✭✭

    If it's not too late, I think it would be a charitable act on the part of the original poster to change the thread name.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Andrew Batishko
    Andrew Batishko Member, Community Manager, Logos Employee Posts: 5,489

    Select Logos Bible Software Help from the "?" menu or type this into the command bar in the application to view the built in help file: show help

    Also see here for free Logos 6 training videos: https://www.youtube.com/playlist?list=PLXkjd_l1xkSQ5fM605M-F5xikKNGBdPvj

    Also see here for additional free Logos 5 training videos, most of which still apply to Logos 6: https://www.logos.com/training/desktop

    Also see here for an extensive wiki with lots of information: https://wiki.logos.com/

    Andrew Batishko | Logos software developer

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    If it's not too late, I think it would be a charitable act on the part of the original poster to change the thread name.

    OK

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • SineNomine
    SineNomine Member Posts: 7,012 ✭✭✭

    Bryan S. said:

    If it's not too late, I think it would be a charitable act on the part of the original poster to change the thread name.

    OK

    [:D] Thank you for your charity.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Listen, I want to have a user manual as a book in my library, not online and not a video. A book I can read offline that will teach me everything about the program I need to know... It should come with that don't you think

    This program ought to have That and not some ? in the top right which give me mabe 3 lines on how to do something..

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Jesse Blevins
    Jesse Blevins Member Posts: 639 ✭✭

    I can remember years ago buying Libronix based software in a store and getting about a 200 page manual that came with it. The print was very small but at least it was a manual that explained how to do certain things with the software (various searches, etc..).  

    Logos 7 should definitely include some kind of ebook manual that goes into depth with the software. The days of having to pay a third party big dollars to teach us how to use the software should come to an end. 

    Right now I have spent a small fortune between L3 and L6 on various manuals, training seminars, and videos. Some of this training kept me from dumping the software because at the time I felt that it was too cumbersome to use and that I would never be able to use it to do deeper kinds of study.  

    I am not against third parties making money to teach me how to do other things using the software but when it comes to just running the software (doing various types of searches; tagging books; etc..) it should not be necessary.

    I say this with no hard feelings toward Bob or Faithlife. But I definitely believe that this is one area that they need to improve in. As I write this I am currently waiting (with joyful expectancy I might add) on a brand new set of Learn Logos videos from John Fallahee so I can get a better handle on 6.

    Bryan, if you are looking for some quality videos check out learnlogos.com.         

  • SineNomine
    SineNomine Member Posts: 7,012 ✭✭✭

    Bryan S. said:

    Listen, I want to have a user manual as a book in my library, not online and not a video. A book I can read offline that will teach me everything about the program I need to know... It should come with that don't you think

    Yes, I would appreciate that too. For one thing, I can read a lot faster than people can talk.

    Yours is not an uncommon concern. It's been discussed on the forums before, for example, here.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Matthew C Jones
    Matthew C Jones Member Posts: 10,295 ✭✭✭

    Bryan S. said:

    If someone has a link to a User Manual pleas add it..

    I got 28 Quick Start videos when I bought Collectors Edition.

    Logos 7 Collectors Edition

  • Mark
    Mark Member Posts: 2,662 ✭✭✭

    Right now I have spent a small fortune between L3 and L6 on various manuals, training seminars, and videos.

    This is the problem.  Not many want to continue doing this. But, if a profit is being made, then I suppose there is room for this format to continue.  I for one, am not wanting to continue to spend more on a manual that will be obsolete every 2 years.

    My suggestion is an ebook right in the program as Jesse mentioned.  This might raise the cost of a package by $5, but if it is included in the program, no one will realize that the price is $5 higher.  There are so many ways to hide the cost and solve this problem.

  • Erwin Stull, Sr.
    Erwin Stull, Sr. Member Posts: 2,793 ✭✭✭

    Bryan S. said:

    Hardly any software comes with a manual in this day and age, you need to get out more.

    ]Not true I buy very expensive software all the time... The last program I bought was over a thousand dollars and came with 14 PDF manuals, one for each phase of the program and wasn't a 2 min video each manual is over a 100 pages... I get out plenty Oh and they were free.. 

    That's what a manual is a book to teach you about every aspect of a program in depth not a scratch the surface 2 min video...

    I agree that most software that cost more than a few dollars usually include a manual. What has changes, is the format of the manual. Most of the time, you will not get a print manual anymore, but you will get a manual in pdf or other electronic format.

    Initially, a manual not included with Logos used to bother me also, however, Logos has made progress in this area by providing so many tutorials, videos, and other training material (not officially included in Logos), that the impact of no official manual is minimized. And there are numerous third party sources that offer Logos instruction for free.

    I agree that it probably would be a very good ideal for Logos/Faithlife to include that $14 manual on the basis of "just because", and Morris Proctor's Camp Logos seminars and training material cost is far greater than any basic $14 manual. The $14 manual could be a giveaway from either Morris Proctor or Logos and be considered as a introduction to the more advanced training. I believe the purpose of the QuickStart Videos is to serve as an intro to the Camp Logos, but the basic manual in pdf format, listing the commands will also add a lot of value.

    That's my few pennies on this.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    I can remember years ago buying Libronix based software in a store and getting about a 200 page manual that came with it. The print was very small but at least it was a manual that explained how to do certain things with the software (various searches, etc..).  

    Logos 7 should definitely include some kind of ebook manual that goes into depth with the software. The days of having to pay a third party big dollars to teach us how to use the software should come to an end. 

    Right now I have spent a small fortune between L3 and L6 on various manuals, training seminars, and videos. Some of this training kept me from dumping the software because at the time I felt that it was too cumbersome to use and that I would never be able to use it to do deeper kinds of study.  

    I am not against third parties making money to teach me how to do other things using the software but when it comes to just running the software (doing various types of searches; tagging books; etc..) it should not be necessary.

    I say this with no hard feelings toward Bob or Faithlife. But I definitely believe that this is one area that they need to improve in. As I write this I am currently waiting (with joyful expectancy I might add) on a brand new set of Learn Logos videos from John Fallahee so I can get a better handle on 6.

    Bryan, if you are looking for some quality videos check out learnlogos.com.         

    Thanks Jesse, Spoken with grace...Sometimes it's hard for an ex Drill Instructor (me) to say things as gracefully, but I do get the point across

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Brother Mark
    Brother Mark Member Posts: 945 ✭✭

    I agree that it probably would be a very good ideal for Logos/Faithlife to include that $14 manual on the basis of "just because", and Morris Proctor's Camp Logos seminars and training material cost is far greater than any basic $14 manual.

    Those of us who post in this forum have persevered to learn the program.  Most people are less persistent.  Back in the day when we used to get a credit for referring customers, I frequently pitched/demo'd Logos in my small group Bible studies.  Of the dozen or so friends and fellow Bible students that I know purchased the product, I don't know of a single one that uses it today.  The uniform reaction was complete disbelief that this sophisticated and complex program didn't come with any method of learning how to use it.  I pointed them to free videos (in the day when Mark Barnes's videos were THE best method for newbies to get their feet wet), MP's seminars, and LearnLogos.  They were (usually) too polite to tell me that they felt betrayed, but I can tell you that initially I certainly did.

    It has been a consistent complaint, and there ARE excellent resources available for a fee. But.  It remains a mystery why Bob thinks this is a non-issue. 

    "I read dead people..."

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    hose of us who post in this forum have persevered to learn the program.  Most people are less persistent.  Back in the day when we used to get a credit for referring customers, I frequently pitched/demo'd Logos in my small group Bible studies.  Of the dozen or so friends and fellow Bible students that I know purchased the product, I don't know of a single one that uses it today.  The uniform reaction was complete disbelief that this sophisticated and complex program didn't come with any method of learning how to use it.  I pointed them to free videos (in the day when Mark Barnes's videos were THE best method for newbies to get their feet wet), MP's seminars, and LearnLogos.  They were (usually) too polite to tell me that they felt betrayed, but I can tell you that initially I certainly did.

    It has been a consistent complaint, and there ARE excellent resources available for a fee. But.  It remains a mystery why Bob thinks this is a non-issue. 

    I wan't to learn this program to the best of my ability, But why should an in depth manual to help me do that cost me money? and a most of, but not all of the videos are just scratching the surface. quick start is just that it's not in depth about anything.

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • DMB
    DMB Member Posts: 14,375 ✭✭✭✭

    Bryan, I don't think you're going to get too far on this.  Let's consider the clues.

    1.  Writing manuals requires someone to know the software.  That's hard to come by at Logos.  That's why for many years now, they provided a wiki, since the two experts live, 1 in Australia and 1 in Ft Worth Tx.  There's also KSFJ, but I don't know where he lives.

    2.  Bob's brother discussed the issue in detail many years back. He said in so many words, it's a pain.  Better to let this guy that wants to do the training, to do it.  He can charge; done.

    3. Most users 'could' pay for a manual but they don't.  There's your answer.  It's not worth $15 (or whatever the charge is).

    4. Many people download a PDF manual to see if they want to buy a product. That's what we always do; when we bought our car, fridge, etc, etc.  If Bob had downloadable manuals, the impact on his competitors would be .... well, unfortunate.  Imagine if people knew how to use Logos?

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • Erwin Stull, Sr.
    Erwin Stull, Sr. Member Posts: 2,793 ✭✭✭

    I agree that it probably would be a very good ideal for Logos/Faithlife to include that $14 manual on the basis of "just because", and Morris Proctor's Camp Logos seminars and training material cost is far greater than any basic $14 manual.

    Those of us who post in this forum have persevered to learn the program.  Most people are less persistent.  Back in the day when we used to get a credit for referring customers, I frequently pitched/demo'd Logos in my small group Bible studies.  Of the dozen or so friends and fellow Bible students that I know purchased the product, I don't know of a single one that uses it today.  The uniform reaction was complete disbelief that this sophisticated and complex program didn't come with any method of learning how to use it.  I pointed them to free videos (in the day when Mark Barnes's videos were THE best method for newbies to get their feet wet), MP's seminars, and LearnLogos.  They were (usually) too polite to tell me that they felt betrayed, but I can tell you that initially I certainly did.

    It has been a consistent complaint, and there ARE excellent resources available for a fee. But.  It remains a mystery why Bob thinks this is a non-issue. 

    It's a mystery. My thoughts are that even an official basic pdf manual (until a more in-depth one can be produced) would pretty much eliminate threads such as this. I'm not sure how the expense breakdown would occur, but adding a penny to every resource offered would probably cover the manual cost many times over.

  • Jack Caviness
    Jack Caviness MVP Posts: 13,604

    Bryan S. said:

    I have never bought any product that didn't come with a user manual for free no product but yours!

    Guess you have never purchased a Microsoft product then—or an Apple one for that matter.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Bryan S. said:

    I have never bought any product that didn't come with a user manual for free no product but yours!

    Guess you have never purchased a Microsoft product then—or an Apple one for that matter.

     

    Microsoft office 2010 User Resources - PDF Free download 12 extensive files to learn and use office, did I mention it was free...

    http://www.microsoft.com/en-us/download/details.aspx?id=17410

    P.S. Don't buy apple products

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Jack Caviness
    Jack Caviness MVP Posts: 13,604

    Denise said:

    they provided a wiki, since the two experts live, 1 in Australia and 1 in Ft Worth Tx.  There's also KSFJ, but I don't know where he lives.

    Don't leave Mark Barnes out of your list of experts—He lives in Wales. KS4J lives in Colorado.

  • Doc B
    Doc B Member Posts: 3,658 ✭✭✭

    Bryan S. said:

    This just kinda rubs me raw... You buy L5 Gold, upgrade to L6 Gold, upgrade that to the Silver Pentecostal & Charismatic package AND YOU WANT ME TO BUY A USER MANUEL for $14.95 Shame on you Bob and Faithlife!!!

    I have never bought any product that didn't come with a user manual for free no product but yours!

    https://www.logos.com/product/48987/logos-6-whats-new

    Bryan, you are going to get excoriated for having the nerve to say this, but you'll still be right. Keep that in mind when the fanboys jump on you.

    I've tried saying the same thing nicely, and no one listens. I've tried being a bit rude, and a few people listen. Squeaky wheel.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Doc B
    Doc B Member Posts: 3,658 ✭✭✭

    Guess you have never purchased a Microsoft product then

    I call BS, Jack.

    I've thrown away thousands of pages of Microsoft manuals. Paper ones.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Matthew C Jones
    Matthew C Jones Member Posts: 10,295 ✭✭✭

    Doc B said:

    I've tried saying the same thing nicely, and no one listens. I've tried being a bit rude, and a few people listen. Squeaky wheel.

    Lighten up, Francis

    Logos 7 Collectors Edition

  • Doc B
    Doc B Member Posts: 3,658 ✭✭✭

    I got 28 Quick Start videos when I bought Collectors Edition.

    Those things were useful. Very.

    But they ain't a User's Manual.

    By far, the most valuable help has come from those outside of Faithlife Corp.  If these forums didn't exist, with all the folks, good and bad, offering help for free, Faithlife's customer support would blow up like the bad guy's head in Raiders of the Lost Ark.

    I've had multiple serious problems, crashes, etc., and in EVERY case, it hasn't been Faithlife, nor their non-existent publications that have helped me fix them...it has been volunteers on the forums.

    To me, that's a Rocky-esque black eye on Faithlife Corp.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Doc B
    Doc B Member Posts: 3,658 ✭✭✭

    Lighten up, Francis

    I use Sgt. Hulka's line, because the more appropriate lines from Gunny Hartman wouldn't go over so well in these digs.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Ed Foster
    Ed Foster Member Posts: 7 ✭✭

    What a whiner, you sound like one of the I'm entitled to this generation. Grow up! You aren't entitled to anything. If this rubs you raw then get rid of Logos and switch to another software. Logos supplied the software and Morris does alot of work preparing the manuals and it costs money. STOP COMPLAINING!

  • Jesse Blevins
    Jesse Blevins Member Posts: 639 ✭✭

    Ed Foster, you are out of line calling someone a whiner.

    The forums exist so that people can ask for help and make request, and sometimes people do that with a bit of frustration : )  

    The all caps and coming across as yelling is definitely uncalled for.

    The issue that has been raised is a legitimate issue that Logos does need to make some improvement in and at least in some way show that they acknowledge it.

    A company that speaks of having enough resources to branch out and create a dating site can at least produce a quality e-book manual for their own software. I don't care what kind of spin you try to put on it, not providing a manual for this software is 100% wrong. 

    I also believe that such action would only help to strengthen their business and in the long term keep customers happy which will result in selling more products which will result in greater profits for them - happiness all around : )     

      

  • Paul Strickert
    Paul Strickert Member Posts: 335 ✭✭

    This is my opinion about manuals:  I think they're overrated.  The L6 videos provide more than enough help (I would think) for most users.  Power users may want something more.  From the videos I've watched, however, I think Logos has met the needs of the vast majority of users.  Just my opinion.  [:)]

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Ed Foster said:

    What a whiner, you sound like one of the I'm entitled to this generation. Grow up! You aren't entitled to anything. If this rubs you raw then get rid of Logos and switch to another software. Logos supplied the software and Morris does alot of work preparing the manuals and it costs money. STOP COMPLAINING!

    From the looks of your post you have done much more whining than I have, You  must be a Logos cool-aid drinker and further more I wish I had done my due diligence homework, but I've poured too much money into this program or I I would switch to accordance...

    Go take a blood pressure pill a chill out

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    This is my opinion about manuals:  I think they're overrated.  The L6 videos provide more than enough help (I would think) for most users.  Power users may want something more.  From the videos I've watched, however, I think Logos has met the needs of the vast majority of users.  Just my opinion.  Smile

    Those Videos only scratch the surface of what this program is capable of and without an in-depth manual to some of us this program is useless, I can usually get more done with google because the search features are so cumbersome... add a { here or a > there and a AND and ANDNOT over there, just google it... 

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Matthew C Jones
    Matthew C Jones Member Posts: 10,295 ✭✭✭

    Ed Foster said:

    What a whiner,

    Ed Foster, you are out of line calling someone a whiner.

    Bryan S. said:

    You  must be a Logos cool-aid drinker

    Bryan S., you are out of line with the Kool-Aid reference.

    Some of us invested so much in Logos we can't turn back.  I only have the best wishes for the success of Faithlife.

    Have some Kool-Aid.    Its yummmy yummy

    Logos 7 Collectors Edition

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Bryan S., you are out of line with the Kool-Aid reference.

    I don't think so, this forum is for helping others and letting others know how we feel...If know one spoke up nothing would change! and ED would be happy drinking the kool-aid pretending everything is fine when in fact it is not...And by the way I like Kool-aid...

    Some of us invested so much in Logos we can't turn back.

    If you had read my previous post I said That, I'm invested too deep in to turn back as well, THAT'S WHY WE NEED A MANUAL, but just thinking about it maybe that's how faith-life wants it give you just enough training to get you going and when you finally realize months later you need more than the 2 min help videos it's too late your too deep and trapped in a software program that is so in-depth they themselves have to outsource it...

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Jack Caviness
    Jack Caviness MVP Posts: 13,604

    Doc B said:

    Guess you have never purchased a Microsoft product then

    I call BS, Jack.

    I've thrown away thousands of pages of Microsoft manuals. Paper ones.

    Good for you. I have owned MS Word/Office for both Mac and Windows since 1985, including every Mac version since 1.4, and I have not received a free manual—paper or electronic—in at least 20 years.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Doc B said:

    Guess you have never purchased a Microsoft product then

    I call BS, Jack.

    I've thrown away thousands of pages of Microsoft manuals. Paper ones.

    Good for you. I have owned MS Word/Office for both Mac and Windows since 1985, including every Mac version since 1.4, and I have not received a free manual—paper or electronic—in at least 20 years.

    I provided you the link in a previous post on this thread to the FREE MS user manuals in PDF... Microsoft has always provided manuals for every product they sell for FREE sorry if you cant find them Jack, but if you need one for a program from Microsoft and you don't have and need it I will email you the link.

    Here is the link again http://www.microsoft.com/en-us/download/details.aspx?id=17410

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • Dan Francis
    Dan Francis Member Posts: 5,336 ✭✭✭

    I believe Bryan S. has a valid complaint. Different people take things in differently. And the videos while very good do not give the depth one would find in a good manual. I do not think Faithlife should provide a free printed manual, but expanding the help files might be a good idea (NOTE:For me the Verbum Help provides more than enough information for me, but that said I can understand how expansion of this might be good for some people). To purchase a third party manual is not that unusual. There are all sorts of manuals on getting the best out of numerous programs and operating systems. I have not purchased a Morris Proctor product and historically I have found them overly high priced by what I have always believed should typically be included for free (so I fully understand Bryan's frustration). I hope Faithlife can take the already present Help system and make them a little more robust for the users needing a bit more in-depth coverage (as noted above this is not me).

    God Bless you Bryan and may all of you reading this have a most Blessed Christmas Season and wonderful New Year.

    -Dan

  • John Fidel
    John Fidel MVP Posts: 3,465

    Why don't you use your $20 Christmas Gift from Logos, see logos.com for details and buy the manual from Morris P. Then it is technically free...

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Why don't you use your $20 Christmas Gift from Logos, see logos.com for details and buy the manual from Morris P. Then it is technically free...

    I tried to, but it wouldn't let me, possibly because of pre-pub there's know where to put the code and it is only billed after its ready... and and that point the coupon will have expired.

    Good suggestion though[Y]

    Christianity has not been tried and found wanting; it's been found difficult and not tried.

  • DMB
    DMB Member Posts: 14,375 ✭✭✭✭

    Yes, I just got back from the Logos6 What's New Manual for $15 page .... and the Logos6 What's New for .... I forget, but it's a prepub.  I can't tell what's in either one, but it looks like L6 new features only.  I'm still trying to determine why I'd want the new features.

    I searched around for another manual for my $20.  Zippo.  There's the $200+ series for Logos5.  But I haven't mastered Logos4 yet (ha).    Then the Judaica collection caught my eye ... only $450 or so.  Hmmm.

    Maybe trying to find a manual for Logos is somewhat of a waste of time.  Maybe learning Logos is somewhat of a waste of time too.

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • Bryan S.
    Bryan S. Member Posts: 183 ✭✭

    Denise said:

    Maybe trying to find a manual for Logos is somewhat of a waste of time.  Maybe learning Logos is somewhat of a waste of time too

    Yea I kinda feel the same way, but I know after spending this much money I'll keep at it until I get the hang of it, or who knows perhaps Bob, or Faithlife will will actually hire someone in house who actually knows the program and get us the manual we need... (holding my breath now) [+o(]

    Christianity has not been tried and found wanting; it's been found difficult and not tried.