Announcement: Logos Now to continue at same price (with new name)

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This post has 250 Replies | 24 Followers

Posts 44
Rob Bailey | Forum Activity | Replied: Tue, Jul 10 2018 6:05 PM

I'm feeling frustrated with the lack of a clear message. I called a sales rep on 6/7 after reading this long forum discussion about all the changes, thinking that I had to make a decision by July 9th, when my Logos Now subscription was up, and that I had I missed every opportunity to make a decision, get the coupon, etc. The sales rep told me that I actually had until sometime in November and that I had a $200 coupon to put towards whatever I decide. So feeling that there was no rush, I've been mulling it over, and in the last week considering which course to order as part of my subscription. Then yesterday (7/9), I was charged $99.99 to renew Faithlife Connect Essentials (no library). So I called today to find out the story. The sales rep said he couldn't help, and so transferred me to customer service. After a long narration of what all had happened since February, I was told that what the rep told me on 6/7 had been RESCINDED. And there was nothing he could do. He transferred me to the original sales rep from 6/7. I had to leave a voicemail, and I sent an email to him too. 

Did the extension to November really get rescinded and I was told wrong? Will I not be able to use the $200 gift to purchase Logos 7 if I choose? And if that is what I choose, do I loose my chance to get a course for 6 months because my first year subscription lapsed yesterday?

I'm feeling kinda bummed out.

Posts 130
Rob Lambert | Forum Activity | Replied: Tue, Jul 10 2018 6:57 PM

sure hope you are wrong Rob

Posts 44
Rob Bailey | Forum Activity | Replied: Wed, Jul 11 2018 1:30 PM

I received a call from Don in Customer Service. I did receive bad info from a sales rep four weeks ago, but Don explained the situation well, and made things right for me. I appreciate the personal touch from him.

Posts 19
Earl R Click Jr | Forum Activity | Replied: Thu, Nov 1 2018 9:53 AM

I just found all this out. I've been waiting to use the $200 dollar coupon since Feb 23 and now when I go to use it they say its no good. I feel like I got ripped off and frankly have had little use for the Connect program. I liked the older one but they tossed this new one at use and I figured I would try it. I am really big on my yes means yes, my no means no. I should have used it right away but nooo I had to trust and wait. Very disappointed. Very. Been with this software since the Libronix days. Oh well. God bless them in Jesus name. Amen
earl click

Posts 232
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Thu, Nov 1 2018 10:21 AM

Earl R Click Jr:

I just found all this out. I've been waiting to use the $200 dollar coupon since Feb 23 and now when I go to use it they say its no good. I feel like I got ripped off and frankly have had little use for the Connect program. I liked the older one but they tossed this new one at use and I figured I would try it. I am really big on my yes means yes, my no means no. I should have used it right away but nooo I had to trust and wait. Very disappointed. Very. Been with this software since the Libronix days. Oh well. God bless them in Jesus name. Amen
earl click

Earl, I apologize for the confusion and frustration you've experienced. I'll reach out to you privately to address this. Thanks for being a loyal Logos user.

Posts 467
Travis Walter | Forum Activity | Replied: Thu, Nov 1 2018 11:42 AM

my understanding was that if you keep the $100 program you do NOT get to use the $200 coupon is that correct?  I ignored my coupon email when i upgraded to L8 since i figured it was not valid.. 

did I miss something?

Posts 130
Rob Lambert | Forum Activity | Replied: Thu, Nov 1 2018 1:23 PM

Travis, that's what I thought also....

Posts 232
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Thu, Nov 1 2018 2:13 PM

Travis Walter:

my understanding was that if you keep the $100 program you do NOT get to use the $200 coupon is that correct?  I ignored my coupon email when i upgraded to L8 since i figured it was not valid.. 

did I miss something?

No, you are correct. Here's a little timeline of what happened for previous Logos Now customers:

  1. Late Feb, 2018: We moved Logos Now subscribers to Faithlife Connect Starter, and offered a coupon to offset the features that were missing.
  2. A few days later: After customer feedback, we moved subscribers to Faithlife Connect Essentials instead and revoked the coupons because all of the features were included. There was a window of time immediately after when users could request to stay on Starter and keep the coupon. For users that took that action back in March, the coupon is still valid.
  3. Logos 8: If you kept your Connect Essentials subscription, you do not have the $200 coupon. However, you have had full use of all features in the previous months, and get an extra 5% discount on Logos 8 (if you were an active subscriber before we released Logos 8.)

Hope that helps! 

Posts 467
Travis Walter | Forum Activity | Replied: Thu, Nov 1 2018 9:42 PM

thanks for spelling this out..

Posts 2
Solus Christus | Forum Activity | Replied: Fri, Nov 2 2018 2:27 PM

Celeste,

With all due respect, your timeline doesn't, in my opinion, paint a correct picture of what went on.

  1. Late Feb., 2018, I received an email stating that Logos Now subscribers were being moved to a new subscription program called Faithlife Connect.  Part of the email reads, "We've transitioned Logos Now customers to the new program, which means you'll get full access to both Faithlife Connect Starter and Logos Now....  As a special thanks for being a Logos Now customer, we're giving you a $200 coupon code toward the purchase of any feature set, base package, or library....  You can even use it on Logos 8 when we release it."
  2. Note how nothing in the original email mentions anything about the "new program" containing less features for the same annual subscription price.  I can cut and paste the entire email for anyone to read in its entirety, if need be.
  3. A subsequent email added more info and informed customers that for the same subscription cost, we would be receiving less features in the Faithlife Connect Starter plan.
  4. Apparently, a number of customers noticed the change in the reduction of features from Logos Now to Faithlife Connect Starter, prompting Logos to send out another email stating that, due to the negative responses, they would be offering the full feature set (dubbed Faithlife Connect Essentials) for the same price as we had been spending on our Logos Now subscription.  This subsequent email implied that the $200 coupon was not, as originally stated "for being a Logos Now customer," but as a way of easing the additional costs of having to "upgrade" to Faithlife Connect Essentials in order to retain the full feature set.
  5. Apparently after more disgruntled customers complained, Faithlife decided to provide the Essentials version for the same cost as the original Logos Now subscription price, but at the expense of revoking the $200 coupon.

I learned all of this the other day when I went to upgrade to Logos 8 Platinum and found that the coupon code I had been retaining all this time had been revoked.  I then had to dig through my emails to piece the above together.  Let's just say, I'm not a happy customer.  I am also a bit disappointed that Faithlife's original email that mentioned the $200 coupon made absolutely no reference to the subsequent assertions that it was offered to cover the added costs of Faithlife Connect Essentials.  As stated above, the original email clearly stated the coupon was "a special thanks for being a Logos Now customer."

Posts 12641
Forum MVP
Mark Barnes | Forum Activity | Replied: Fri, Nov 2 2018 2:53 PM

Solus Christus:
I learned all of this the other day when I went to upgrade to Logos 8 Platinum and found that the coupon code I had been retaining all this time had been revoked.  I then had to dig through my emails to piece the above together.  Let's just say, I'm not a happy customer.  I am also a bit disappointed that Faithlife's original email that mentioned the $200 coupon made absolutely no reference to the subsequent assertions that it was offered to cover the added costs of Faithlife Connect Essentials.  As stated above, the original email clearly stated the coupon was "a special thanks for being a Logos Now customer."

As a fellow-customer, I understand your frustration with this issue. The end of Logos Now was certainly not Faithlife's finest hour.

On the plus side:

  • You've been enjoying the benefits of Logos 7 features from February until now.
  • You've already got the L8 features with Faithlife Connect Essentials, which will save you well over $100 on Logos 8 Platinum, and possibly as much as $200 or more. To check how much you'll save, look at the price of the full feature set.
  • You'll also save an additional 5% on Logos 8 Platinum because you're a connect member. I don't know what you're upgrade price to Platinum is, but your saving could be $50 or so.
  • If you do buy Platinum, you'll get 2% credit back next year. Perhaps another $20?

So, if you add all that up, you'll find that the price you're being asked to pay for Platinum could be LESS than the price you would have paid if you'd have accepted the $200 voucher back in February.

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