Announcement: Logos Now to continue at same price (with new name)
I am sorry for how we communicated the Logos Now / Faithlife Connect change. This was my fault, not the team's.
We have been listening to your feedback and you have caused us to change our plan.
The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.
We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.
This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.
If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
It will take us a few days to roll out appropriate emails, web pages, and other changes, but since the main impact was already deferred to months away, there's no hurry or need to take any immediate action on your part. And if you're happy to 'go back to what it was', no action is needed at all.
I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.
I hope you will forgive us, and accept this apology and change of plans.
It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.
For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.
-- Bob Pritchett, President/CEO Faithlife
Comments
Thanks Bob, love your ownership of the problem but seriously you've lost me in the back and forth, product name changes, platform changes, subscription level changes and so it goes on. So will now try to stop feeling giddy and try and understand what was added, lost, and then changed, and what exactly I have and why I have it.
While I think I understand what your trying to accomplish in making the product more accessible and keep relevant to the trends, and maintain compatibility across multiple platforms - I have a question. Is the plan for Logos to end up being monetised like Adobe CS and accessible under licence only by monthly/annual subscription? The Faithlife platform you have now established gives hints towards that direction.
What lost me was the answer to the question: Does LN really helps FL make a profit to survive or not? From what I read, it didn't, but then it was like, "well, it does." So I'm still confused. Hopefully they can make their buck to stay in business.
I'll be on the look out for the email offer Bob said FL was going to sent to previous customers. If I don't get it, I'll still check out the benefits and sign up before the release of L8 later this year or whenever it happens.
Great to have LN back without the additional library that some of us didn't need.
DAL
DAL,
What I understood about that question is that LN would have been profitable, but only something like 4% of users adopted LN, which was not enough to be profitable, or something like that. I can't remember which post I saw it on. The combination of the cloud services with LN-type benefits is their answer to LN not turning a profit.
I, like (probably) every LN user of "old", am extremely happy for the Faithlife Connect version of LN to be around, as it has everything I want to use.
Pastor, Mt. Leonard Baptist Church, SBC
I am still very, very confused. I am a long-time Logos member with a HUGE amount of money paid out for books and commentaries and it looks like these books will basically disappear with my "new" automatically rolled over subscription! Is this correct?
I don't need any online streaming content. I just want access to my books. Nor do I want to pay about $100/year to access books I have already bought. How can I do this?
I am a missionary to Japan for 40 years and so it is not easy to "call you". Can we talk via email?
I am still very, very confused. I am a long-time Logos member with a HUGE amount of money paid out for books and commentaries and it looks like these books will basically disappear with my "new" automatically rolled over subscription! Is this correct?
I don't need any online streaming content. I just want access to my books. Nor do I want to pay about $100/year to access books I have already bought. How can I do this?
I am a missionary to Japan for 40 years and so it is not easy to "call you". Can we talk via email?
Someone can correct me if I'm wrong, however the only books that would "disappear" are the trial books/resources that are free to access for that month. The books that you have paid for you own and will not disappear.
The subscription is for feature sets and access to other things, such as free books each month (ones that you will own), access to different resources to try out (as mentioned above), as well as access to Mobile Ed courses, etc. You are not required to subscribe to anything. This is a mere business shift in that they are reaching out to the crowd that would rather subscribe and not necessarily own.
Pastor, Mt. Leonard Baptist Church, SBC
I am still very, very confused. I am a long-time Logos member with a HUGE amount of money paid out for books and commentaries and it looks like these books will basically disappear with my "new" automatically rolled over subscription! Is this correct?
I don't need any online streaming content. I just want access to my books. Nor do I want to pay about $100/year to access books I have already bought. How can I do this?
I am a missionary to Japan for 40 years and so it is not easy to "call you". Can we talk via email?
Hi Dale. I assume you have a previous package(s) you bought/upgraded to in the past you are using. Nothing changes with this. If you do nothing it will continue to work with all the books as it always has. You can upgrade the free engine when a new free version comes out and continue using Logos just like it is now at no additional cost (but no new features, either)
The question is when Logos 8 comes out, do you want to have some or all of the new features? If not, then see the paragraph above. If you do want new features, then you need to decide how you want to get them. You can either purchase a Feature Upgrade or a package (and keep using all the existing books you've purchased) or get a subscription to Logos Connect (and also continue using all the existing books you've purchased).Either way, no matter what you choose, your existing books are always accessible to you. The paid upgrades are always about obtaining new program features and potentially new books, never existing features or books.
Hope this helps
No library means you’re not subscribing to the cloud books that are in the connect packages but you’re paying for features and membership perks
Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus
Exactly. You only have access to your own library that you've purchased, plus the core features included in what was Logos Now.No library means you’re not subscribing to the cloud books that are in the connect packages but you’re paying for features and membership perks
I'm not right clued into this stuff so help me out again if you will. I've purchased Logos 7 Full Feature Set. If I buy Logos 8 Full Feature set, what am I gaining by staying into Faithlife Connect Essentials? If this question is to dumb to give a reply, I'll begin to catch on! :-)
MSI Pulse GL76-12UGK Intel Core i7-12700H, RTX3070, 16GB RAM, 1TB SSD, Windows 11 Home
Thank you very much, Bob. My faith is restored, and my pocket is relieved! I accept your apology. We all "miss it" sometimes.
G. Eagle
Have any previous Logos Now users gotten an email yet about the grandfathered in price?
Have any previous Logos Now users gotten an email yet about the grandfathered in price?
Tim, I received an email to that effect on March 8.
Pastor, Cornerstone Baptist Church, Clinton, SC
Meaning you had canceled before the new Faithlife Connect tiers rolled out?
I haven't. Because of that, I sent an email to CS confirming I wanted to have that happen and asked them to set me back up again. They replied that it could/would happen but that it might be a while yet.Have any previous Logos Now users gotten an email yet about the grandfathered in price?
Didn’t see in there.
So so you had canceled and got an email regarding getting back in at the grandfathered price? I’ve emailed CS last week and they said in a few weeks I might get an email. I don’t want to be a pest but I don’t want to miss out on this either.
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
The "offer" I had received was that I was being given a $100 coupon and my Logos Now subscription was being transitioned to Faithlife Connect and would be extended to 11/12/18. Per Bob's post, I contacted customer service to tell them I was happy with that offer and wished "to keep the coupon code and the Faithlife Connect Starter subscription." The customer service rep told me I could have the coupon code OR the subscription, but not both. She then emailed me Bob's post. After reading it (again) and verifying that Bob said we could keep both (he used the word "and"), I called customer service a second time. This time I was told I could keep the $100 code and have the subscription put back in place, but that the subscription would expire 4/10/18. Not only would she not honor the "offer" (to use Bob's word) of the subscription ending 11/12/18, but it looks like my subscription was actually shortened. I had originally subscribed to Logos Now on 5/30/17, and an expiration date of 4/10/18 is less than a year. Since I have already called customer service twice tonight, I figured I would post here and just see how my experience compares to anyone else's.
Matthew,
I am very sorry you had to call a couple times today to get this done. I reviewed your account and see the $100 coupon has been added and your Faithlife Connect Starter has a renewal date of 4/10/19. I apologize, I think this was still being updated on your account with your expiration date. Let me know if i can help with anything else.
I think this was still being updated on your account with your expiration date.
Don,
Thanks for your response. What is the final date you are saying I should expect to see? Bob's post indicated I would be able to keep the offer I received, and that offer included a date of 11/12/18.
I think this was still being updated on your account with your expiration date.Don,
Thanks for your response. What is the final date you are saying I should expect to see? Bob's post indicated I would be able to keep the offer I received, and that offer included a date of 11/12/18.
Matthew, I have sent you an offline message with some additional information.
I still haven't received my email yet. Guess I'll give it another day or two before checking in again with Customer Service.
I still haven't received my email yet. Guess I'll give it another day or two before checking in again with Customer Service.
Rick, very sorry you did not receive our emails about this. We will follow up with you offline with this information.
I'm confused to what shall I do. I was a Logos Cloud/Now user. I stopped auto-renewal because I was not sure what to expect in the new offering.
Is there a way to get the grandfathered discount? If so, how do I get it. Shall I start a new subscription and then a discount will be applied? Help.
I would contact customer services and see what they can do to help
I'm feeling frustrated with the lack of a clear message. I called a sales rep on 6/7 after reading this long forum discussion about all the changes, thinking that I had to make a decision by July 9th, when my Logos Now subscription was up, and that I had I missed every opportunity to make a decision, get the coupon, etc. The sales rep told me that I actually had until sometime in November and that I had a $200 coupon to put towards whatever I decide. So feeling that there was no rush, I've been mulling it over, and in the last week considering which course to order as part of my subscription. Then yesterday (7/9), I was charged $99.99 to renew Faithlife Connect Essentials (no library). So I called today to find out the story. The sales rep said he couldn't help, and so transferred me to customer service. After a long narration of what all had happened since February, I was told that what the rep told me on 6/7 had been RESCINDED. And there was nothing he could do. He transferred me to the original sales rep from 6/7. I had to leave a voicemail, and I sent an email to him too.
Did the extension to November really get rescinded and I was told wrong? Will I not be able to use the $200 gift to purchase Logos 7 if I choose? And if that is what I choose, do I loose my chance to get a course for 6 months because my first year subscription lapsed yesterday?
I'm feeling kinda bummed out.
Thank you, Bob, for reversing this decision! Yes, it's definitely a better situation for me now.
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