Announcement: Logos Now to continue at same price (with new name)

I would think it would work towards Logos 8

Jon Bradley said:

If you subscribe to FaithLife Connect Essentials, you'll get the licenses to those books and they are yours to use as long as you are a subscriber. But, it's temporary. Once you stop the subscription, you lose those books that are a part of your subscription. Any books you bought and paid for you keep. 

I would add one caveat to this. As per Bob's post, the books that are included with the subscription are likely to be swapped out periodically so they are actually yours to use until you unsubscribe or Faithlife swaps them out for other books. Here is Bob's explanation on this:

Bob Pritchett said:

danwdoo said:

Are these connect tiers like the base packages where the books are periodically switched out for new ones with new versions of Logos?

Yes, which is one of the reasons it's hard to dynamically price them... they will be changing as our contracts change, as our base package libraries change, etc. (Just as which movies Netflix offers is changing every month.) We believe this to be a benefit, and hope you'll generally see the value grow, not just change. 

With that said, I don't expect the changes to be frequent, or massive. They may more often follow major changes in our base packages.

Bill Moore said:

Bootjack said:

I was waiting for someone to pick up on the "later this week" !!!  :-) So again, it seems since I have the Full Feature Set in Logos 7 and will have that in Logos 8 when that comes around the corner, I'm not really getting a whole lot for the 130.00 plus Canadian dollars. Would you concur? Also considering I have all the books & more that I need. Plus, I got a note from Faithlife saying if I felt I did not need the FLC, they would give me a Coupon code toward the purchase of a base package, feature set, or library. One does wonder, can this Coupon be used towards the purchase of Logos 8?

If you have "all the books & more that I need" (I resemble that comment!), I recommend that you simply take the Connect Essentials--No Library. We get what we had in Logos Now plus two Mobile Ed courses each year, an additional free book each month, plus Faithlife TV. I bought the Logos Full Feature Set on some sale a few months back just in case I wanted or needed to drop Logos Now, and I may do the same with Logos 8 just as a bit of an insurance policy should I need to drop FLC. If you liked Logos Now, for the same price you will really like Connect Essentials--No Library, in my opinion.

I presently am grandfathered into FLC (Essentials No Library). I never have nor do I need the Mobile Ed Courses / Faithlife V. But this is what's making me think I actually do not need FLC Essentials for the only thing I'm actually getting that remotely interests me is the new tools between the updates, e.g. between Logos 7 & 8 or between Logos 8 - Logos 9. What's your advice then? 

Thanks for the explanation. I'm not sure how much the Coupon is worth towards Logos 8, so that means a call to Home Office. As you say, it can be a tough(er) call but it's up to me to see what I actually need and do not. 

Bootjack said:

I presently am grandfathered into FLC (Essentials No Library). I never have nor do I need the Mobile Ed Courses / Faithlife V. But this is what's making me think I actually do not need FLC Essentials for the only thing I'm actually getting that remotely interests me is the new tools between the updates, e.g. between Logos 7 & 8 or between Logos 8 - Logos 9. What's your advice then? 

One thing to consider is I am not sure the features will update between versions, at least not with any regularity under Connect. Inbetween updates are not mentioned as a feature on the charts, and some of Bob's posts suggest this goal turned out to be a problem to maintain. I don't know if there has been any official word on this from Faithlife, but since this seems to be potentially your biggest deciding factor on a subscription, you might want to get a specific answer from Faithlife before you make your decision.

Danwdoo, a call to Home Office is certainly the only way to clear this up. Yasmin, you are correct, I did use "a" Coupon to buy Logos 7 Full Feature Set.

But I also got a notice saying if I was not happy remaining with FLC, then I could call Home Office before the end of this month and they would provide a coupon code toward the purchase of a base package, feature set, or library. 

Now whether that Coupon can be used towards Logos 8 is still up in the air and I won't know for sure till I decide to give them a call. And I agree, they're not going to inform me as to how much Logos 8 will cost, one reason being, they in all likelihood don't know themselves. 

And you could very well be correct. The notice I got though, was unlike the first one. That gave me a Code to use. 

This is different in that it is saying if I do not like FLC, I can use this for the purchase of the base package, feature set etc.

But as said, I could be misinterpreting this altogether. What you say makes sense Yasmin. 

Confusion needed clearing up, Bootjack, and you went to the source and got it cleared up. That is wisdom in my opinion. Come out from under the coffee table and enjoy a good book. [:)]

Thank you very much, Bob.  My faith is restored, and my pocket is relieved!  I accept your apology. We all "miss it" sometimes.

G. Eagle

Tim Nargi said:

Have any previous Logos Now users gotten an email yet about the grandfathered in price?

Tim, I received an email to that effect on March 8.

Tim Nargi said:

Meaning you had canceled before the new Faithlife Connect tiers rolled out?

I had not canceled but I had stopped auto-renew because I was unsure if I wanted to continue Logos Now when my subscription was set to expire this coming August.

Mine all got filtered to my junk mail folder. Did you check there?

Tim Nargi said:

Didn’t see  in there. 

So so you had canceled and got an email regarding getting back in at the grandfathered price? I’ve emailed CS last week and they said in a few weeks I might get an email. I don’t want to be a pest but I don’t want to miss out on this either. 

You won’t miss out. Is your subscription active? Regardless, if I recall correctly Bob said above that those who had cancelled would be given an opportunity to resubscribe at the grandfathered Logos Now subscription rate. 

The one thing that makes the Connect Essentials worth it to me is access to a Mobile Ed course each 180 days. 

Has the new subscription been activated or emails sent for previous LN users?

Bob Pritchett said:

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

The "offer" I had received was that I was being given a $100 coupon and my Logos Now subscription was being transitioned to Faithlife Connect and would be extended to 11/12/18. Per Bob's post, I contacted customer service to tell them I was happy with that offer and wished "to keep the coupon code and the Faithlife Connect Starter subscription." The customer service rep told me I could have the coupon code OR the subscription, but not both. She then emailed me Bob's post. After reading it (again) and verifying that Bob said we could keep both (he used the word "and"), I called customer service a second time. This time I was told I could keep the $100 code and have the subscription put back in place, but that the subscription would expire 4/10/18. Not only would she not honor the "offer" (to use Bob's word) of the subscription ending 11/12/18, but it looks like my subscription was actually shortened. I had originally subscribed to Logos Now on 5/30/17, and an expiration date of 4/10/18 is less than a year. Since I have already called customer service twice tonight, I figured I would post here and just see how my experience compares to anyone else's.

Don said:

I think this was still being updated on your account with your expiration date.

Don,

Thanks for your response. What is the final date you are saying I should expect to see? Bob's post indicated I would be able to keep the offer I received, and that offer included a date of 11/12/18. 

For anyone who read my previous post from yesterday, I just want to follow up and publicly state that not only has Faithlife resolved the situation to my satisfaction, but that in addressing it they have gone above and beyond. My faith in them has been restored and I look forward to continuing to do business with them.

I'm confused to what shall I do.  I was a Logos Cloud/Now user.  I stopped auto-renewal because I was not sure what to expect in the new offering.

Is there a way to get the grandfathered discount?  If so, how do I get it.  Shall I start a new subscription and then a discount will be applied?  Help.

I'm feeling frustrated with the lack of a clear message. I called a sales rep on 6/7 after reading this long forum discussion about all the changes, thinking that I had to make a decision by July 9th, when my Logos Now subscription was up, and that I had I missed every opportunity to make a decision, get the coupon, etc. The sales rep told me that I actually had until sometime in November and that I had a $200 coupon to put towards whatever I decide. So feeling that there was no rush, I've been mulling it over, and in the last week considering which course to order as part of my subscription. Then yesterday (7/9), I was charged $99.99 to renew Faithlife Connect Essentials (no library). So I called today to find out the story. The sales rep said he couldn't help, and so transferred me to customer service. After a long narration of what all had happened since February, I was told that what the rep told me on 6/7 had been RESCINDED. And there was nothing he could do. He transferred me to the original sales rep from 6/7. I had to leave a voicemail, and I sent an email to him too. 

Did the extension to November really get rescinded and I was told wrong? Will I not be able to use the $200 gift to purchase Logos 7 if I choose? And if that is what I choose, do I loose my chance to get a course for 6 months because my first year subscription lapsed yesterday?

I'm feeling kinda bummed out.

I received a call from Don in Customer Service. I did receive bad info from a sales rep four weeks ago, but Don explained the situation well, and made things right for me. I appreciate the personal touch from him.

Travis, that's what I thought also....

thanks for spelling this out..

Solus Christus said:

I learned all of this the other day when I went to upgrade to Logos 8 Platinum and found that the coupon code I had been retaining all this time had been revoked.  I then had to dig through my emails to piece the above together.  Let's just say, I'm not a happy customer.  I am also a bit disappointed that Faithlife's original email that mentioned the $200 coupon made absolutely no reference to the subsequent assertions that it was offered to cover the added costs of Faithlife Connect Essentials.  As stated above, the original email clearly stated the coupon was "a special thanks for being a Logos Now customer."

As a fellow-customer, I understand your frustration with this issue. The end of Logos Now was certainly not Faithlife's finest hour.

On the plus side:

• You've been enjoying the benefits of Logos 7 features from February until now.
• You've already got the L8 features with Faithlife Connect Essentials, which will save you well over $100 on Logos 8 Platinum, and possibly as much as $200 or more. To check how much you'll save, look at the price of the full feature set.
• You'll also save an additional 5% on Logos 8 Platinum because you're a connect member. I don't know what you're upgrade price to Platinum is, but your saving could be $50 or so.
• If you do buy Platinum, you'll get 2% credit back next year. Perhaps another $20?

So, if you add all that up, you'll find that the price you're being asked to pay for Platinum could be LESS than the price you would have paid if you'd have accepted the $200 voucher back in February.