Logos4 Mac Crashes after opening

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Posts 4
Fred Hodges Jr. | Forum Activity | Posted: Mon, Jan 16 2012 5:45 AM

I open Logos4 and within 60 seconds or so it crashes.3247.Archive.zip

Posts 453
Mike S. | Forum Activity | Replied: Mon, Jan 16 2012 8:26 AM

You need to turn on logging for the mac first: http://wiki.logos.com/Diagnostic_Logging#Mac

Start with a "Blank Layout" by holding down the CMD key when you startup and clicking the box "Use blank layout". This will rule out a problem with the existing layout on startup (or even the home page). 

Posts 251
Pastor James | Forum Activity | Replied: Mon, Jan 16 2012 7:05 PM

I'm having the same problem LOGOS is totally unusable Sad

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Jan 16 2012 7:31 PM

Fred Hodges Jr.:

I open Logos4 and within 60 seconds or so it crashes.3247.Archive.zip

Welcome Big Smile

The Logos4.log file in Archive.zip does not have any crash information.

Wonder about enabling diagnostic logging, restart Mac, then launch Logos 4 Mac.  If crash again, please download then use Logos Log Scribe application to create a zip file on your desktop (copies console messages, then compresses contents of your Logging folder for posting).

Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display logging setting, then change to enable logging.

Wiki has => http://wiki.logos.com/Diagnostic_Logging#Mac  with terminal commands, which are used in applescript application.

Wiki Mac Troubleshooting  => How to Report Bugs in Logos 4 Mac  has log posting steps.

- - -

Since using stable Logos 4.3 SR-8 version, other option is contacting Logos Mac Support => http://www.logos.com/about/contact

James Alexander:

I'm having the same problem LOGOS is totally unusable Sad

Understand frustration; option is posting diagnostic logs for user community comments or contacting Logos Mac Support.

Keep Smiling Smile

Posts 757
Fr. Charles R. Matheny | Forum Activity | Replied: Mon, Jan 16 2012 7:41 PM

Suggest calling Logos to get software as stable as possible.

Crashes/hangs/shutdowns/freezes are just part of the normal Logos experience but, can be minimized enough resources are usable for periods of time.

Forums are helpful and plenty of helpful folks, but for your situation, recommend calling Logos for screen-share and getting corrupt files corrected.

Hope this helps.

Posts 4
Fred Hodges Jr. | Forum Activity | Replied: Tue, Jan 17 2012 4:30 AM

Thanks guys, I am in touch with tech support. Trying to isolate the problem yesterday through screen-share. Thought it would stay up as long as not online. Seemed to work yesterday for awhile. Now we are back to square one. It works fine on my laptop.[:) Thanks again.

Posts 4
Fred Hodges Jr. | Forum Activity | Replied: Tue, Jan 17 2012 4:30 AM

Thanks guys, I am in touch with tech support. Trying to isolate the problem yesterday through screen-share. Thought it would stay up as long as not online. Seemed to work yesterday for awhile. Now we are back to square one. It works fine on my laptop.[:) Thanks again.

Posts 251
Pastor James | Forum Activity | Replied: Sun, Jan 22 2012 8:06 PM

My problem was resolved by tech support. Somehow my index was corrupted. It is rebuilt and everything works great again. I also noticed that I have 21 fewer resources than before the re-indexing???? Not sure why????

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Jan 22 2012 9:20 PM

Pastor James:
I also noticed that I have 21 fewer resources than before the re-indexing???? Not sure why????

Could it be personal books?

macOS, iOS & iPadOS | Logs |  Install

Posts 251
Pastor James | Forum Activity | Replied: Mon, Jan 23 2012 5:01 AM

alabama24:

Pastor James:
I also noticed that I have 21 fewer resources than before the re-indexing???? Not sure why????

Could it be personal books?

I don't have any personal books.

Posts 5231
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Jan 23 2012 10:06 AM

Pastor James:

alabama24:

Pastor James:
I also noticed that I have 21 fewer resources than before the re-indexing???? Not sure why????

Could it be personal books?

I don't have any personal books.

Could it be that you had 21 books that had previously failed to index?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Jan 23 2012 11:36 AM

Pastor James:
I also noticed that I have 21 fewer resources than before the re-indexing???? Not sure why????

Puzzling; wonder if have hidden resources, which had not been completely removed from library resource count ?

Keep Smiling Smile

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