Hang when Quitting

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This post has 37 Replies | 2 Followers

Posts 57
David Bergquist | Forum Activity | Posted: Thu, Mar 14 2013 6:42 AM

Just tried to simply quit Logos 5 for Mac.

Will have to force quit it as I have done so many times.

This is the only program on my computer that has such trouble with a simple quit.

Attached is a "sample" from Logos Logging Utility

.1258.LogosLogs.davidbergquist.20130314-083710.zip

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Jack Caviness | Forum Activity | Replied: Thu, Mar 14 2013 10:28 AM

David Bergquist:
Will have to force quit it as I have done so many times.

Did Logos display a Synchronizing dialog? How long did you wait prior to forcing quit?

Posts 57
David Bergquist | Forum Activity | Replied: Thu, Mar 14 2013 10:43 AM

It had  a spinning wheel.

At least 10 minutes.

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Forum MVP
Jack Caviness | Forum Activity | Replied: Thu, Mar 14 2013 11:46 AM

Not being an expert at reading logs, can't offer expert help. There were multiple errors, but this seems to be key.

Was there any problem with your internet connection?

Posts 57
David Bergquist | Forum Activity | Replied: Thu, Mar 14 2013 12:43 PM

Did not think so, but we live in the country and may not be as reliable as big city internet.

Would Logos have a problem connecting to the internet when I open the MacBook?

If so, would it be better to quit Logos before I close the MacBook?

Is there a good way to test if Logos is connected to the internet?

I know Safari has a delay, but then connects.   

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Dave Hooton | Forum Activity | Replied: Thu, Mar 14 2013 3:30 PM

David Bergquist:
Is there a good way to test if Logos is connected to the internet?

You would know when trying to start Logos and you would see a yellow triangle over the Sync arrows if it was running but had no internet.

Dave
===

Windows 10 & Android 8

Posts 57
David Bergquist | Forum Activity | Replied: Fri, Mar 15 2013 6:57 AM

Hung upon quitting agin.

This morning opened the MacBook and tried to quit Logos while still in full screen view from last night.

The wheel spun for 15 minutes before I took the attached "sample" and force quit Logos.

Logos seemed to be connected to the internet last night and worked well.  

Will exit full screen view or go to the home page first before quitting Logos next time.

Other programs did not have a problem connecting to the internet.  

I have sent many reports to Apple after Logos needed a force quit.

Thanks so much for your help!

Posts 57
David Bergquist | Forum Activity | Replied: Fri, Mar 15 2013 6:59 AM

Sorry failed to attach sample last post.

Here it is:

6886.LogosLogs.davidbergquist.20130315-084425.zip

Posts 57
David Bergquist | Forum Activity | Replied: Mon, Mar 18 2013 10:25 AM

Same story this morning. Quit Logos while it was in reading mode.
Logos quit responding, never fully quit that is. Had to force quit is.

The force quit works every time

Web connection was working right after I tried to quit Logos.

Attached is the Logos Logging Utility sample.

Thanks so much for your help.  

7002.LogosLogs.davidbergquist.20130318-112514.zip

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Forum MVP
Jack Caviness | Forum Activity | Replied: Mon, Mar 18 2013 11:33 AM

If no one from Logos responds today, I will send an email to alert them.

Posts 57
David Bergquist | Forum Activity | Replied: Mon, Mar 18 2013 11:43 AM

Thank you Jack,

Ever in Christ,

David

Phil. 4:19

Posts 1874
Alan Macgregor | Forum Activity | Replied: Mon, Mar 18 2013 12:17 PM

David

I have had this problem with apparently endless synchronising making Logos hang without closing.

My work-around is to remember to synchronise before closing the app. This works. I have had no hangs since following this procedure.

Every blessing

Alan

iMac Retina 5K, 27": 4GHz; 16GB RAM;MacOS 10.12.2; 1TB FD; Logos 7

MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.12.2; 256GB SSD; Logos 7

iPad Pro 32GB WiFi iOS 10.2

iPhone 5s 32GB iOS 10.2

Posts 3159
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Mar 18 2013 4:56 PM

Does this happen when you open Logos offline? Can you navigate to your applications window, single-click the Logos 5 app file, hold the Command key and tap the O key. Keep it held down until you get to the sign in window. Once there choose to work offline and replicate the behavior. 

 

Posts 57
David Bergquist | Forum Activity | Replied: Mon, Mar 18 2013 5:37 PM

I just turned wiFi off and used the box that gives the option to run Logos offline.

With the wiFi still off I tried to quickly replicate the behavior, but it gave a very fast clean quit.

Will try it again, running Logos longer with the WiFi tuned after I start Logos.

Posts 57
David Bergquist | Forum Activity | Replied: Wed, Mar 20 2013 7:31 AM

Seems that working offline prevents the problem

and leads to a consistent clean close of Logos.  

So, should I just once every three or four times open Logos online?

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Mar 20 2013 10:31 AM

Can you try replicating the behavior on a different internet source (i.e. go to Starbucks or somewhere else with an internet source, and start Logos and stop it to see if the hang occurs again). 

 

Posts 57
David Bergquist | Forum Activity | Replied: Wed, Mar 20 2013 2:04 PM

I can try to do that, but I live in the country and 

as of Sunday I am not getting around very well.

It may be some time before I have an opportunity to try a different internet source. 

Posts 3159
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Mar 20 2013 2:57 PM

David Bergquist:

I can try to do that, but I live in the country and 

as of Sunday I am not getting around very well.

It may be some time before I have an opportunity to try a different internet source. 

In that case, are connecting to the internet over WiFi, and if so can you connect the computer directly into the modem? If so, please do that and see if the behavior persists. 

 

Posts 57
David Bergquist | Forum Activity | Replied: Wed, Mar 20 2013 5:22 PM

I could try that later tonight or tomorrow.

Posts 3159
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Mar 21 2013 3:09 PM

Hi David,

I spoke with development about your case and it looks like your internet connection is the hurdle here. We have a very long timeout on information and if you've made a number of changes that are syncable that have not been synced then they will try to do this at the very end. If you follow Alan's advice then this shouldn't happen for you. Sync before you quit Logos, and don't quit it until the sync is finished. 

 

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