Hang when Quitting

David Bergquist

Just tried to simply quit Logos 5 for Mac.

Will have to force quit it as I have done so many times.

This is the only program on my computer that has such trouble with a simple quit.

Attached is a "sample" from Logos Logging Utility

.1258.LogosLogs.davidbergquist.20130314-083710.zip

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Jack Caviness

Will have to force quit it as I have done so many times.

Did Logos display a Synchronizing dialog? How long did you wait prior to forcing quit?

David Bergquist

https://community.logos.com/discussion/comment/471671#Comment_471671

It had a spinning wheel.

At least 10 minutes.

Jack Caviness

https://community.logos.com/discussion/comment/471677#Comment_471677

Not being an expert at reading logs, can't offer expert help. There were multiple errors, but this seems to be key.

Was there any problem with your internet connection?

David Bergquist

https://community.logos.com/discussion/comment/471694#Comment_471694

Did not think so, but we live in the country and may not be as reliable as big city internet.

Would Logos have a problem connecting to the internet when I open the MacBook?

If so, would it be better to quit Logos before I close the MacBook?

Is there a good way to test if Logos is connected to the internet?

I know Safari has a delay, but then connects.

Dave Hooton

https://community.logos.com/discussion/comment/471717#Comment_471717

Is there a good way to test if Logos is connected to the internet?

You would know when trying to start Logos and you would see a yellow triangle over the Sync arrows if it was running but had no internet.

David Bergquist

https://community.logos.com/discussion/comment/471763#Comment_471763

Hung upon quitting agin.

This morning opened the MacBook and tried to quit Logos while still in full screen view from last night.

The wheel spun for 15 minutes before I took the attached "sample" and force quit Logos.

Logos seemed to be connected to the internet last night and worked well.

Will exit full screen view or go to the home page first before quitting Logos next time.

Other programs did not have a problem connecting to the internet.

I have sent many reports to Apple after Logos needed a force quit.

Thanks so much for your help!

David Bergquist

Sorry failed to attach sample last post.

Here it is:

6886.LogosLogs.davidbergquist.20130315-084425.zip

David Bergquist

Same story this morning. Quit Logos while it was in reading mode.
Logos quit responding, never fully quit that is. Had to force quit is.

The force quit works every time

Web connection was working right after I tried to quit Logos.

Attached is the Logos Logging Utility sample.

Thanks so much for your help.

7002.LogosLogs.davidbergquist.20130318-112514.zip

Jack Caviness

https://community.logos.com/discussion/comment/472704#Comment_472704

If no one from Logos responds today, I will send an email to alert them.

David Bergquist

https://community.logos.com/discussion/comment/472724#Comment_472724

Thank you Jack,

Ever in Christ,

David

Phil. 4:19

Alan Macgregor

https://community.logos.com/discussion/comment/472728#Comment_472728

David

I have had this problem with apparently endless synchronising making Logos hang without closing.

My work-around is to remember to synchronise before closing the app. This works. I have had no hangs since following this procedure.

Every blessing

Alan

Thomas Ball

https://community.logos.com/discussion/comment/472704#Comment_472704

Does this happen when you open Logos offline? Can you navigate to your applications window, single-click the Logos 5 app file, hold the Command key and tap the O key. Keep it held down until you get to the sign in window. Once there choose to work offline and replicate the behavior.

David Bergquist

https://community.logos.com/discussion/comment/472808#Comment_472808

I just turned wiFi off and used the box that gives the option to run Logos offline.

With the wiFi still off I tried to quickly replicate the behavior, but it gave a very fast clean quit.

Will try it again, running Logos longer with the WiFi tuned after I start Logos.

David Bergquist

https://community.logos.com/discussion/comment/472820#Comment_472820

Seems that working offline prevents the problem

and leads to a consistent clean close of Logos.

So, should I just once every three or four times open Logos online?

Thomas Ball

https://community.logos.com/discussion/comment/473330#Comment_473330

Can you try replicating the behavior on a different internet source (i.e. go to Starbucks or somewhere else with an internet source, and start Logos and stop it to see if the hang occurs again).

David Bergquist

https://community.logos.com/discussion/comment/473395#Comment_473395

I can try to do that, but I live in the country and

as of Sunday I am not getting around very well.

It may be some time before I have an opportunity to try a different internet source.

Thomas Ball

https://community.logos.com/discussion/comment/473449#Comment_473449

I can try to do that, but I live in the country and

as of Sunday I am not getting around very well.

It may be some time before I have an opportunity to try a different internet source.

In that case, are connecting to the internet over WiFi, and if so can you connect the computer directly into the modem? If so, please do that and see if the behavior persists.

David Bergquist

https://community.logos.com/discussion/comment/473467#Comment_473467

I could try that later tonight or tomorrow.

Thomas Ball

https://community.logos.com/discussion/comment/473487#Comment_473487

Hi David,

I spoke with development about your case and it looks like your internet connection is the hurdle here. We have a very long timeout on information and if you've made a number of changes that are syncable that have not been synced then they will try to do this at the very end. If you follow Alan's advice then this shouldn't happen for you. Sync before you quit Logos, and don't quit it until the sync is finished.

David Bergquist

https://community.logos.com/discussion/comment/473810#Comment_473810

The big hang for me is that I broke my ankle on Sunday.

It is not very easy to plug my computer directly into the modem.

WiFi is so nice from my lounge chair with my leg up.

WiFi seems to work fine for everything else.

I am healing and am so blessed.

Ever in Christ,

David

Phil. 4:19

Thomas Ball

https://community.logos.com/discussion/comment/473813#Comment_473813

If you remember to hit the sync button before you quit Logos 5 you should be fine.

Daniel Bergquist

https://community.logos.com/discussion/comment/473810#Comment_473810

Shutdown performance is tied to the network? As a software developer myself, that seems like a Bad Idea®.

If it is really necessary to sync data over the network at shutdown, there should at least be a progress bar and a cancel button if it's taking too long. This sort of thing should never prevent this sort of app from exiting quickly, much less beachball.

Tim Murray

This is a new problem.

i have never had this issue until the update that came out this week.

I see the same exact thing you are describing.

How do we let Logos know about this problem?

David Bergquist

https://community.logos.com/discussion/comment/473956#Comment_473956

Tim, Logos reads this forum. They may very well already know about the issue.

Ever in Christ,

David

Phil. 4:19

David Bergquist

https://community.logos.com/discussion/comment/474034#Comment_474034

I had hope that Logos would cleanly quit on Paul Sunday,

but I must need to continue with this little cross.

I just synced Logos, then tried to quit.

Logos hung again, became unresponsive

and I had to force quit Logos.

Offline is the reliable way to get a Logos clean quit.

David Bergquist

https://community.logos.com/discussion/comment/474645#Comment_474645

Another cross I continue with is spelling.

I of course mean Palm Sunday.

Thomas Ball

https://community.logos.com/discussion/comment/474645#Comment_474645

David, can you post logs of you syncing then after it finishes closing the app?

David Bergquist

https://community.logos.com/discussion/comment/474646#Comment_474646

Tommy,

Do I use "Sample" or "archive logs" after it hangs,

but before I force quit Logos ?

Thanks!!

David

David Bergquist

https://community.logos.com/discussion/comment/474808#Comment_474808

Tommy,

So is the order:

sync

quit

hang

"sample" or "archive logs" ??

force quit

Thomas Ball

https://community.logos.com/discussion/comment/474816#Comment_474816

Hit Sample in the step you have it in, and after the sample is taken force quit, then archive logs.

David Bergquist

https://community.logos.com/discussion/comment/474823#Comment_474823

This hang happened after the MacBook Pro was closed for the night.

Sync seemed to work.

2538.LogosLogs.davidbergquist.20130326-100856.zip

4745.LogosLogs.davidbergquist.20130326-100703.zip

David Bergquist

https://community.logos.com/discussion/comment/475085#Comment_475085

Logos 5 is running better with RAM up to 16 gigs since Saturday

Woke this Monday morning, opened MacBook with Logos still running from the night before.
Tried to quit Logos after several minutes of working with other programs.
Logos was not responding and had to force quit.

I did not sync before I tried to quit, thinking it is not needed with the incresed RAM.

Attached are the Logs:

8880.LogosLogs.davidbergquist.20130401-093059.zip

6786.LogosLogs.davidbergquist.20130401-093456.zip

David Bergquist

https://community.logos.com/discussion/comment/476917#Comment_476917

This time I did sync Logos before I tried to quit Logos.
Again Logos came up in the force quit box as not responding.
After several minutes I forced quit Logos

1385.LogosLogs.davidbergquist.20130401-171010.zip

5127.LogosLogs.davidbergquist.20130401-171229.zip

Jack Caviness

https://community.logos.com/discussion/comment/477093#Comment_477093

Experienced hang on quit with both L5 Beta 3 and the Logos Logging Utility. Reported here on the Beta forum 5.1 Beta 3 Mac Freeze on Quit

Thomas Ball

https://community.logos.com/discussion/comment/477093#Comment_477093

David, Just to confirm, you saw the sync arrows stop moving prior to shutting down Logos and made no further actions in the application after they stopped spinning and prior to attempting to shut the app down?