Hang when Quitting
Just tried to simply quit Logos 5 for Mac.
Will have to force quit it as I have done so many times.
This is the only program on my computer that has such trouble with a simple quit.
Attached is a "sample" from Logos Logging Utility
Comments
-
David Bergquist said:
Will have to force quit it as I have done so many times.
Did Logos display a Synchronizing dialog? How long did you wait prior to forcing quit?
0 -
It had a spinning wheel.
At least 10 minutes.
0 -
Not being an expert at reading logs, can't offer expert help. There were multiple errors, but this seems to be key.
Was there any problem with your internet connection?
0 -
Did not think so, but we live in the country and may not be as reliable as big city internet.
Would Logos have a problem connecting to the internet when I open the MacBook?
If so, would it be better to quit Logos before I close the MacBook?
Is there a good way to test if Logos is connected to the internet?
I know Safari has a delay, but then connects.
0 -
David Bergquist said:
Is there a good way to test if Logos is connected to the internet?
You would know when trying to start Logos and you would see a yellow triangle over the Sync arrows if it was running but had no internet.
Dave
===Windows 11 & Android 13
0 -
Hung upon quitting agin.
This morning opened the MacBook and tried to quit Logos while still in full screen view from last night.
The wheel spun for 15 minutes before I took the attached "sample" and force quit Logos.
Logos seemed to be connected to the internet last night and worked well.
Will exit full screen view or go to the home page first before quitting Logos next time.
Other programs did not have a problem connecting to the internet.
I have sent many reports to Apple after Logos needed a force quit.
Thanks so much for your help!
0 -
Sorry failed to attach sample last post.
Here it is:
0 -
Same story this morning. Quit Logos while it was in reading mode.
Logos quit responding, never fully quit that is. Had to force quit is.The force quit works every time
Web connection was working right after I tried to quit Logos.
Attached is the Logos Logging Utility sample.
Thanks so much for your help.
0 -
If no one from Logos responds today, I will send an email to alert them.
0 -
Thank you Jack,
Ever in Christ,
David
Phil. 4:19
0 -
David
I have had this problem with apparently endless synchronising making Logos hang without closing.
My work-around is to remember to synchronise before closing the app. This works. I have had no hangs since following this procedure.
Every blessing
Alan
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
0 -
Does this happen when you open Logos offline? Can you navigate to your applications window, single-click the Logos 5 app file, hold the Command key and tap the O key. Keep it held down until you get to the sign in window. Once there choose to work offline and replicate the behavior.
0 -
I just turned wiFi off and used the box that gives the option to run Logos offline.
With the wiFi still off I tried to quickly replicate the behavior, but it gave a very fast clean quit.
Will try it again, running Logos longer with the WiFi tuned after I start Logos.
0 -
Seems that working offline prevents the problem
and leads to a consistent clean close of Logos.
So, should I just once every three or four times open Logos online?
0 -
Can you try replicating the behavior on a different internet source (i.e. go to Starbucks or somewhere else with an internet source, and start Logos and stop it to see if the hang occurs again).
0 -
I can try to do that, but I live in the country and
as of Sunday I am not getting around very well.
It may be some time before I have an opportunity to try a different internet source.
0 -
David Bergquist said:
I can try to do that, but I live in the country and
as of Sunday I am not getting around very well.
It may be some time before I have an opportunity to try a different internet source.
In that case, are connecting to the internet over WiFi, and if so can you connect the computer directly into the modem? If so, please do that and see if the behavior persists.
0 -
I could try that later tonight or tomorrow.
0 -
Hi David,
I spoke with development about your case and it looks like your internet connection is the hurdle here. We have a very long timeout on information and if you've made a number of changes that are syncable that have not been synced then they will try to do this at the very end. If you follow Alan's advice then this shouldn't happen for you. Sync before you quit Logos, and don't quit it until the sync is finished.
0 -
The big hang for me is that I broke my ankle on Sunday.
It is not very easy to plug my computer directly into the modem.
WiFi is so nice from my lounge chair with my leg up.
WiFi seems to work fine for everything else.
I am healing and am so blessed.
Ever in Christ,
David
Phil. 4:19
0 -
If you remember to hit the sync button before you quit Logos 5 you should be fine.
0 -
Shutdown performance is tied to the network? As a software developer myself, that seems like a Bad Idea®.
If it is really necessary to sync data over the network at shutdown, there should at least be a progress bar and a cancel button if it's taking too long. This sort of thing should never prevent this sort of app from exiting quickly, much less beachball.
12-Core Mac Pro, MacBook 2.0 GHz Core Duo, Mac mini
Favorites: http://www.piratechristianradio.com http://issuesetc.org
0 -
This is a new problem.
i have never had this issue until the update that came out this week.
I see the same exact thing you are describing.
How do we let Logos know about this problem?
0 -
Tim, Logos reads this forum. They may very well already know about the issue.
Ever in Christ,
David
Phil. 4:19
0 -
I had hope that Logos would cleanly quit on Paul Sunday,
but I must need to continue with this little cross.
I just synced Logos, then tried to quit.
Logos hung again, became unresponsive
and I had to force quit Logos.
Offline is the reliable way to get a Logos clean quit.
0 -
Another cross I continue with is spelling.
I of course mean Palm Sunday.
0 -
David, can you post logs of you syncing then after it finishes closing the app?
0 -
Tommy,
Do I use "Sample" or "archive logs" after it hangs,
but before I force quit Logos ?
Thanks!!
David
0 -
Tommy,
So is the order:
sync
quit
hang
"sample" or "archive logs" ??
force quit
0 -
Hit Sample in the step you have it in, and after the sample is taken force quit, then archive logs.
0 -
This hang happened after the MacBook Pro was closed for the night.
Sync seemed to work.
0 -
Logos 5 is running better with RAM up to 16 gigs since Saturday
Woke this Monday morning, opened MacBook with Logos still running from the night before.
Tried to quit Logos after several minutes of working with other programs.
Logos was not responding and had to force quit.I did not sync before I tried to quit, thinking it is not needed with the incresed RAM.
Attached are the Logs:
8880.LogosLogs.davidbergquist.20130401-093059.zip
6786.LogosLogs.davidbergquist.20130401-093456.zip
0 -
This time I did sync Logos before I tried to quit Logos.
Again Logos came up in the force quit box as not responding.
After several minutes I forced quit Logos0 -
Experienced hang on quit with both L5 Beta 3 and the Logos Logging Utility. Reported here on the Beta forum 5.1 Beta 3 Mac Freeze on Quit
0 -
David, Just to confirm, you saw the sync arrows stop moving prior to shutting down Logos and made no further actions in the application after they stopped spinning and prior to attempting to shut the app down?
0 -
Tommy,
This is exactly what I did and what happened.
Christ is risen!!!
Ever in Christ,
David
Phil. 4:19
0 -
Opened MacBook
Yesterday Logos quit fine several times.
Early today this happened:
Checked weather conditions and forecast
Closed Safari
Synced Logos, went to Home page and synced Logos again, arrows stopped
Tried to close Logos with only the System Monitor running
Sample, force quit, log
0
