Vyrso unreleased Pre-Pub books - that were supposed to be released (sometimes months ago) ????

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This post has 81 Replies | 4 Followers

Posts 4
Steve Haller | Forum Activity | Posted: Sat, Dec 10 2016 9:08 PM

I now have 8  books and one collection that were originally scheduled to be released before now.
The collection was scheduled for release 2 months ago.
Every day I watch to see if they are available yet, but the date just changes to that day's date and  never is published for download.
What is this about?
I have called customer service 2x, sales 1X and accounting 1X (all were transfers by switchboard operator)
I was told by a salesman that he or his supervisor would call me back with an answer but never a call back....
I was told by a customer service manager that usually this means that Vyrso has not received the file yet from the publisher - so Vyrso can publish the book.
So I called one of the publishers to ask them to send the files and they said that they already had !!
I do not understand why Vyrso does not publish???
Is there an explanation for this?

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JT (alabama24) | Forum Activity | Replied: Sun, Dec 11 2016 6:01 AM

What book(s)? Links?

Steve Haller:
I do not understand why Vyrso does not publish???
Is there an explanation for this?

Sometimes there is a problem in conversion. Vyrso is a "bare bones" conversion from the publisher files to a format compatible with Logos. 

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Posts 1578
Kenute P. Curry | Forum Activity | Replied: Sun, Dec 11 2016 11:06 AM

This is not a complaint alabama24

But stop, rewind. We hear the same ole same ole excuses, over and over, time and time again.

There is no excuse for this!

Posts 108
pk47 | Forum Activity | Replied: Sun, Dec 11 2016 11:10 AM

https://vyrso.com/product/69011/befriend

This was supposed to be released on October 4th. They keep delaying it daily. smh

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JT (alabama24) | Forum Activity | Replied: Sun, Dec 11 2016 11:20 AM

Kenute P. Curry:
There is no excuse for this!

I don't disagree. 

Another forum member is of the opinion that Vyrso should be killed off. Do you think this? Personally, I want ALL of my non-literature books in the Logos ecosystem and am willing to live with the less-than-desireable aspects of Vyrso. 

Remember: The choice isn't "Would I rather these books be in Vyrso or Logos," but rather "Do I want these books in my Logos Library at all" or "Do I want these books in my Library in less than 36+ months (or more!)?"

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Posts 5262
Dan Francis | Forum Activity | Replied: Sun, Dec 11 2016 12:28 PM

What would be nice is some concrete information, even something as vague as "conversion problems" would be nice to have when delays happen.

-Dan

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Jan Krohn | Forum Activity | Replied: Sun, Dec 11 2016 6:38 PM

Keep posting links to those books here in the forum. There's always a remote chance that someone who can fix them sees the links and takes action...

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
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DIsciple II | Forum Activity | Replied: Tue, Dec 13 2016 3:00 AM

alabama24:
Another forum member is of the opinion that Vyrso should be killed off. Do you think this?

Actually Alabama it's not what I want but what should happen based on Bob Pritchett's past actions.   He has set the precedent for killing off Vyrso given its current state. 

In the day so Libronix (L3, Libby, Series X etc) there was a third party company , E4 (Ephesians 4 Group) who produced low cost resources. Bob terminated their business Logos Research System business relationship with them, he said at the time on two grounds - 1) they produced low quality resources 2) they did not respond to customers....

... sounds to me a lot like what we now have with Vyrso...only difference is Bob Pritchett gets all of the money, the resources are still low quality and the customer service responses is just a poor.

He also terminated  Galaxie from producing the theological journals - once again it was argued because they produced low quality resources.

So Alabama, its not about what I think, its about Bob Pritchett has already done in the past in similar situations. 

I would be happy for Vyrso to continue if a basic level of quality assurance was in place to ensure table of contents work correctly and bible references are correctly tagged and somebody from the business actually responded to customers on the forums. 

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MJ. Smith | Forum Activity | Replied: Tue, Dec 13 2016 3:06 AM

I may be completely wrong but I suspect that with presumed Erin's departure there may be an empty position and a very thinly stretched staff. Until Erin's replacement is chosen and trained ...

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Tue, Dec 13 2016 7:17 AM

Very well said Disciple of Christ (doc) 

Very well said!

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Jan Krohn | Forum Activity | Replied: Tue, Dec 13 2016 8:15 AM

Specks... eyes... planks... Hmm

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Why Amazon sucks: Full background story of my legal dispute with the online giant

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JT (alabama24) | Forum Activity | Replied: Tue, Dec 13 2016 11:29 AM

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

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DIsciple II | Forum Activity | Replied: Tue, Dec 13 2016 11:31 AM

Bob Pritchett set the standard but now he owns the purse strings, it seems they don't apply. You can raise your eyebrows all you like at me and think you are cute, or even 'spiritually superior'  by making a half veiled quote of a scripture, but as a paying customers of this business it is at the leadership of this company we need to be raising our eyebrows. 

Jan Krohn:

Specks... eyes... planks... Hmm

Posts 5257
DIsciple II | Forum Activity | Replied: Tue, Dec 13 2016 11:40 AM

Faithlife  is doing the wrong thing by customers - you know it. You can't bring any valid justification for the what they are doing so you resort to bullying me and accuse me of being the bully. Faithlife set up this business to make money - that's the bottom line. And so they have to be prepared to take the negative feedback along with the positive. Standing by and letting you try to strong arm customers who raise concerns is part of what is wrong with the way they are operating this business and your just reinforcing my view by your response. 

alabama24:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

Posts 521
Bobby Terhune | Forum Activity | Replied: Tue, Dec 13 2016 11:59 AM

Disciple,

You seem to always want to assume the worst about Bob & Faithlife. I think you would do better to just raise your concerns and believe the best about their motives for doing what they do.

The issue with Glaaxie was also one of quality control. If Logos produced the titles then if a problem came up they could address it. With Galaxie they had to wait for them to fix a problem. Thinking that because Bob controls the purse strings, then he no longer cares is just plain wrong!

Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality. One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free. How many threads have you seen where members promote the latest "Free" book on Vryso. He has also said it is NOT significant profit center for Faithlife.

If Bob invests more money into Vryso to correct publisher files he will raise prices as well. If nothing else it seems most Vryso users want a deal. Will we pay to have what we are asking Bob to provide us in Vryso? Sadly I don't think so.

I have some titles in Kindle, and I am unimpressed with their quality and functionality.

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DIsciple II | Forum Activity | Replied: Tue, Dec 13 2016 12:43 PM

Bobby thank you for your response, in particular the tone of your response.  Some other people on these forums should not be in the roles they are because they don't know how to deal with people.

I totally agree with you about publisher files, but that is not what is at issue, Faithlife also get files for the journals from which to work, and like the response time on galaxie being an issue, like it was with E4, it is also an issue with Vyrso, so many posts go unanswered. 

And in talking about unanswered posts I not talking about 'price matching' but about quality issues. Bob wanted a slice of the eBook market, he wanted in on the money he saw in this market. He is a business man and there is nothing wrong with that. But he also built a business based on producing high qaulity resouces. He set the stanard for what faithlife is about many years ago. He has to accept the concerns being raised about the poor qaulity of resources being produced by Vyrso.  Instead he allows MVP's on these forums to act like bouncers at a night club. 

The issue is not about paying to correct publisher files, it's about paying to have bible references correctly tagged along with table of contents, very basic stuff. The solution is simple, if it should be a full Logos format book then publish it as one and I am happy to pay extra for it. Novels, biographies, cook books etc cam happily be in the Vyrso format, as these will normally not be used in passage guides or searched for bible references. Commentaries, theologies, studies etc should have references correctly tagged,

Thanks for the spirit with which you have shared your thoughts, as always you make an effort to respect your fellow customer even when you might take a different view. 

There are reasons beyond what I have said in this thread for what I do have concerns about the way this company is being led, which I have mentioned elsewhere. It's not about assuming the worst about the leaders of this company or their motives, it's about the way the do and don't do things - that is what i experience as a customer and it is that to which I respond. 

Bobby Terhune:

Disciple,

You seem to always want to assume the worst about Bob & Faithlife. I think you would do better to just raise your concerns and believe the best about their motives for doing what they do.

The issue with Glaaxie was also one of quality control. If Logos produced the titles then if a problem came up they could address it. With Galaxie they had to wait for them to fix a problem. Thinking that because Bob controls the purse strings, then he no longer cares is just plain wrong!

Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality. One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free. How many threads have you seen where members promote the latest "Free" book on Vryso. He has also said it is NOT significant profit center for Faithlife.

If Bob invests more money into Vryso to correct publisher files he will raise prices as well. If nothing else it seems most Vryso users want a deal. Will we pay to have what we are asking Bob to provide us in Vryso? Sadly I don't think so.

I have some titles in Kindle, and I am unimpressed with their quality and functionality.

Posts 521
Bobby Terhune | Forum Activity | Replied: Tue, Dec 13 2016 2:27 PM

Perhaps its time for Bob to revisit his goals with the Vryso brand. I had always though of Vryso as a intermediate option, better than Kindle but not up to Logos standards. Having Vryso let us get titles faster from certain publishers, but with the trade off in quality. One of the upsides is that when Logos does make a full Logos version, the Vryso title is converted for free.

I'm afraid unless Bob see's a revenue stream coming from Vryso, it will be had to convince him to make changes that will cost him to implement. I assume the profitability of Logos is allowing Bob to create these other "options". For any meaningful change to occur the money to pay for it has to come from somewhere.

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Jan Krohn | Forum Activity | Replied: Tue, Dec 13 2016 4:32 PM

Disciple of Christ (doc):
You can raise your eyebrows all you like at me

It wasn't meant for you. Sorry about the confusion.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

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Jan Krohn | Forum Activity | Replied: Tue, Dec 13 2016 4:47 PM

Bobby Terhune:
Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality.

There have been plenty of cases of partyally or fully broken books without any reaction from FL.

Bobby Terhune:
One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free.

Why wouldn't that be a legitimate question to ask? Price matching has been done many times before when we asked about it. Those kind of questions are requests, not complaints.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

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