Vyrso unreleased Pre-Pub books - that were supposed to be released (sometimes months ago) ????

This is not a complaint alabama24

But stop, rewind. We hear the same ole same ole excuses, over and over, time and time again.

There is no excuse for this!

Keep posting links to those books here in the forum. There's always a remote chance that someone who can fix them sees the links and takes action...

alabama24 said:

Another forum member is of the opinion that Vyrso should be killed off. Do you think this?

Actually Alabama it's not what I want but what should happen based on Bob Pritchett's past actions.   He has set the precedent for killing off Vyrso given its current state. 

In the day so Libronix (L3, Libby, Series X etc) there was a third party company , E4 (Ephesians 4 Group) who produced low cost resources. Bob terminated their business Logos Research System business relationship with them, he said at the time on two grounds - 1) they produced low quality resources 2) they did not respond to customers....

... sounds to me a lot like what we now have with Vyrso...only difference is Bob Pritchett gets all of the money, the resources are still low quality and the customer service responses is just a poor.

He also terminated  Galaxie from producing the theological journals - once again it was argued because they produced low quality resources.

So Alabama, its not about what I think, its about Bob Pritchett has already done in the past in similar situations. 

I would be happy for Vyrso to continue if a basic level of quality assurance was in place to ensure table of contents work correctly and bible references are correctly tagged and somebody from the business actually responded to customers on the forums. 

Very well said Disciple of Christ (doc) 

Very well said!

Faithlife  is doing the wrong thing by customers - you know it. You can't bring any valid justification for the what they are doing so you resort to bullying me and accuse me of being the bully. Faithlife set up this business to make money - that's the bottom line. And so they have to be prepared to take the negative feedback along with the positive. Standing by and letting you try to strong arm customers who raise concerns is part of what is wrong with the way they are operating this business and your just reinforcing my view by your response. 

alabama24 said:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

Bobby thank you for your response, in particular the tone of your response.  Some other people on these forums should not be in the roles they are because they don't know how to deal with people.

I totally agree with you about publisher files, but that is not what is at issue, Faithlife also get files for the journals from which to work, and like the response time on galaxie being an issue, like it was with E4, it is also an issue with Vyrso, so many posts go unanswered. 

And in talking about unanswered posts I not talking about 'price matching' but about quality issues. Bob wanted a slice of the eBook market, he wanted in on the money he saw in this market. He is a business man and there is nothing wrong with that. But he also built a business based on producing high qaulity resouces. He set the stanard for what faithlife is about many years ago. He has to accept the concerns being raised about the poor qaulity of resources being produced by Vyrso.  Instead he allows MVP's on these forums to act like bouncers at a night club. 

The issue is not about paying to correct publisher files, it's about paying to have bible references correctly tagged along with table of contents, very basic stuff. The solution is simple, if it should be a full Logos format book then publish it as one and I am happy to pay extra for it. Novels, biographies, cook books etc cam happily be in the Vyrso format, as these will normally not be used in passage guides or searched for bible references. Commentaries, theologies, studies etc should have references correctly tagged,

Thanks for the spirit with which you have shared your thoughts, as always you make an effort to respect your fellow customer even when you might take a different view. 

There are reasons beyond what I have said in this thread for what I do have concerns about the way this company is being led, which I have mentioned elsewhere. It's not about assuming the worst about the leaders of this company or their motives, it's about the way the do and don't do things - that is what i experience as a customer and it is that to which I respond. 

Bobby Terhune said:

Disciple,

You seem to always want to assume the worst about Bob & Faithlife. I think you would do better to just raise your concerns and believe the best about their motives for doing what they do.

The issue with Glaaxie was also one of quality control. If Logos produced the titles then if a problem came up they could address it. With Galaxie they had to wait for them to fix a problem. Thinking that because Bob controls the purse strings, then he no longer cares is just plain wrong!

Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality. One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free. How many threads have you seen where members promote the latest "Free" book on Vryso. He has also said it is NOT significant profit center for Faithlife.

If Bob invests more money into Vryso to correct publisher files he will raise prices as well. If nothing else it seems most Vryso users want a deal. Will we pay to have what we are asking Bob to provide us in Vryso? Sadly I don't think so.

I have some titles in Kindle, and I am unimpressed with their quality and functionality.

Disciple of Christ (doc) said:

You can raise your eyebrows all you like at me

It wasn't meant for you. Sorry about the confusion.

The original post was asking why Vyrso hasn't released books that have been on prepub. It's a fact that the profit is in new release books not free or 99 cent books so if Vyrso is to survive and turn a (greater) profit Faithlife needs to make sure that books are available asap.

Vyrso began with much fanfare - I think they promised to have 50,000 books available in short order. However, that didn't happen and I think part of the problem is that publishers are doing the work of ensuring their books look as good as possible in Kindle but aren't really interested in improving the quality of the files they send to FL.

That is the question Tom Reynolds

Why aren't publishers interested in improving the quality of the files that they send to VYRSO?

There has to be a reason "Why."

I did misread the word alabama24

The word was "buying" and not "bullying." I stand corrected, and do apologize. 

Now as to my statement about the MVP's, I agree that they do help, but sometimes, some MVP's lash out at me in uncontrollable ways that I never thought they would. It seems that power goes to their head, and they feel that they can say anything they want. And I will say this again; and I am not saying it to be unkind:

JUST BECAUSE YOU HAVE A STAR UNDER YOUR NAME, DOES NOT MAKE YOU A FAITHLIFE EMPLOYEE.

Thanks Jan, apologies for my part is misreading your comment.

Jan Krohn said:

Disciple of Christ (doc) said:

You can raise your eyebrows all you like at me

It wasn't meant for you. Sorry about the confusion.

Deny it all you like you did attack me. And you even tried to delete some of what you wrote but I had already seen it. I have no issues with interacting with others who have different opinions. You are the one with the problem. You are the one who so rudely and out of turn told me to stop being a customer simply because I have pointed out how Faithlife is failing its customers and had one set of rules it applied to third party business relationships but think they do not need to live up to those expectations when it comes to them.

You have reacted to me this way on multiple ocassions. You have also done it to other customers. When people will not bend over to your will and say yes Sir you are so right and I am wrong you start with telling them they have no right to provide feedback on the forums. On this ocassion  you have taken it to an all time low and told me to stop purchasing from Fairhlife. Alabama who do you think you are that gives you the right to speak to a fellow customer in that way. You have no people skills and should not be an MVP if that is the way you speak to customers you can't persuade to your line of thinking. You are the one that made this personal no matter how much you tell yourself otherwise.

alabama24 said:

Disciple of Christ (doc) said:

Some other people on these forums should not be in the roles they are because they don't know how to deal with people.

I have never attacked you DOC, but you have attacked me on numerous occasions. Where you continue to have difficulties is in interacting with others of differing opinions. You disagree with me. Fine, but I am going to tell you what I think. Stop making it personal. 

This is really awesome. Thank you Kyle.

Here's a list of the more severe resource issues that I've reported over the past year or so:

* Finding Your Child’s Way on the Autism Spectrum: Discovering Unique Strengths, Mastering Behavior Challenges mixed up images (for example image 5 is the same as image 3, but I suspect a lot more image inconsistencies)

* The Story of King Jesus about half the content is missing

* Bible Overview Title, cover and price of this book suggest that this is the Rose Bible Overview, however, the content that was delivered is the Bible Overview Pamphlet.

1. alabama24 said:None of what I wrote was an attack. Despite continued provocation from you, I am trying to continue talking about the issues. 

What thread are  you reading Alabama ? You are the one that brought me in to this thread by bringing up my comments in another thread.  I had stayed away from this thread until you brought me into it

(http://community.logos.com/forums/p/133893/870133.aspx#870133)

No where did i provoke you in the following statement where I laid out my reasoning for why I questioned whether Vyrso should continue. My comments were quite clearly about actions of the leadership of faithlife and not about you in any way shape or form:

Disciple of Christ (doc) said:

alabama24 said:

Another forum member is of the opinion that Vyrso should be killed off. Do you think this?

Actually Alabama it's not what I want but what should happen based on Bob Pritchett's past actions.   He has set the precedent for killing off Vyrso given its current state. 

In the day so Libronix (L3, Libby, Series X etc) there was a third party company , E4 (Ephesians 4 Group) who produced low cost resources. Bob terminated their business Logos Research System business relationship with them, he said at the time on two grounds - 1) they produced low quality resources 2) they did not respond to customers....

... sounds to me a lot like what we now have with Vyrso...only difference is Bob Pritchett gets all of the money, the resources are still low quality and the customer service responses is just a poor.

He also terminated  Galaxie from producing the theological journals - once again it was argued because they produced low quality resources.

So Alabama, its not about what I think, its about Bob Pritchett has already done in the past in similar situations. 

I would be happy for Vyrso to continue if a basic level of quality assurance was in place to ensure table of contents work correctly and bible references are correctly tagged and somebody from the business actually responded to customers on the forums. 

You are the one that made the provocative comments in this thread, I had said nothing about you until you came out with the following which I captured in a quote before you deleted it.

2. alabama24 said:Deciding that something I wrote was not helpful and deleting it is the sign of NOT being a bully. 

It is a sign of what is in your heart towards me because we have very different views and you can't handle that. As per previous point you brought up the issues that are of concern to me. I had not commented on this thread until you brought my views into it. 

The fact you put your words in Full Caps to shout at me is a sign of a bully. The fact you even thought in your heart you had the right to speak to me this way and you hit post shows you think because you have some perceived authority it was appropriate to speak in this way to a customer of this business.  I have dealt with more bullies in my life than I would wish upon anyone and you are one. And the saddest thing is that the majority of those bullies have been christians who perceived they have authority over other christians whether that authority is real or not, and often they overstep that authority. Denying all you like your behaviour towards me is not being a bullish behaviour wont change what I have experienced in my life and won't change the fact that your behaviour towards me does fall into that category. The fact that you continue to deny it and all you can say about what you said was that it was not  helpful only reinforces this to me.

alabama24 said:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

3. 

alabama24 said:

I have never told you not to be a customer, but I did tell you to stop buying Vyrso books! On numerous occasions you have suggested that FL should shut down Vyrso. I don't agree and will continue to promote the benefit of the catalog. 

Your highlighted words above speak, which I have repeated below clearly that you are saying to me to stop being a customer, it is your prefered solution to the situation. You made that clear by you use of full caps.

alabama24 said:

STOP BUYING THEM ALREADY.

4.

alabama24 said:

The nature of Vyrso resources is known.  We know that some formatting issues will remain. We know that sometimes the auto hyperlink to scripture verses will go wonky. Bob has said this is what they will be like. 

I have previously by choice not brought the following into this thread because it was not relevant at the time but you have now chose to bring it into the discussion.  You knows it but more significantly Bob knows it yet  he still persists in allowing the following lies to be made on the Vyrso website about the features and benefits of Vyrso. There is no disclaimer that as you put it, this feature is actually 'wonky' and the benefit is not fully realised as advertised. Despite know that Bob allows the following  false claim  that "Vyrso shows you the Bible passages that your ebooks reference."

(https://vyrso.com/about)

This false claim is made not once but twice on the Vyrso website to potential customers not in the 'know' so you can't simply say this is known about Vyros resources so it is ok for Faithlife to lie in their marketing..

( https://vyrso.com/features )

5.

alabama24 said:

Sometimes legitimate issues arise. Bringing these to FL's attention is a good thing. I know that Knute has been a bulldog in finding typos (in Logos edition resources), missing sections, etc. His efforts in that have been appreciated by me and others. 

And here you go again attacking me again but trying to hide it but you use of bold text make is clear you are having a go at me and deciding my concerns about this company's lack of customer service and lack of quality control but willingness to take money off people is not a legitimate issue. If you are happy with that I have no issue you making that choice. My issue is that you are not willing to accept I have a different view to you. You are the one that continually tries to discredit the issues I raise by attempting to discredit me.  You bully me and then cry I am the one that provoked you.  Read the order of this thread as I pointed out earlier you are the one that brought me into it, you are the one that made the 'not helpful' as you justify them comments towards me before ai said anything about your behaviour towards me. For me these are legitimate issues, all I ask is you respect that, I don't ask you to agree. Please don't say I am the one that has trouble with people disagree with me.  You are the one that wrote the following because you disagreed with me.

alabama24 said:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

6. 

alabama24 said:

The forums are primarily an outlet for USERS. "Official" answers typically come from other means. If you want an "official" answer, call or write an email. 

Where is the official statement from Faithlife? THere is nothing in the forum guidelines that states the forums are not for seeking answers from Faithlife. There is nothing on the Logos, Vyrso, Verbum or Noet sites that make this claim.  In fact at times customers have come to the forums because Faithlife staff have told them to post here for help. And there are numerous occasions where Faithlife uses these forums for official means of communication and to answer questions.

 I did not see you tell the OP to not use the forums to seek an answer to a question that is clearly one that only Faithlife can answer, in fact you step outside the bounds of your knowledge and tried to answer it even though you don't have the informaiton to do so. And I see you do this on many other threads.  The only time you pull out what you are saying here in point 6 is when you have a problem because people disagree with you.

7.

alabama24 said:

I do think much of what has transpired in this thread is a bit ironic/humorous. The original post here was about a delay in release. The OP asked for an explanation, which I provided (sometimes delays occur due to quality issues with the resource conversion). I am then attacked for making the "same ole same ole excuses, over and over, time and time again." Which is it? Should we be complaining about the "quality" of a resource, or the resource not being released on time because of quality issues? I am confused. 

You are the one confused Alabama. I have already pointed out on a number instances already you have misread the order of events on this post and this is problem the most serious misread of all of them and shows you have a problem in your heart towards me. I never attacked you in this thread. It was Kenute who attacked you for "the same ole same ole excuses, over and over, time and time again".  And since you copied word for word what he said but still want to attribute all of this upon and even now try and lay blame upon me for something i did not say, it is the clearest evidence yet that you have a problem in your heart towards me because we differ on this topic.

Alabama please get your facts right next time before attribute something to me I never said and never spoke about until you brought personally brought my views into this thread after this attach was made upon you by someone else.

Kyle G. Anderson said:

Jan Krohn said:

* Finding Your Child’s Way on the Autism Spectrum: Discovering Unique Strengths, Mastering Behavior Challenges mixed up images (for example image 5 is the same as image 3, but I suspect a lot more image inconsistencies)

I'm not finding any images in this resource. Is this the right resource?

You're absolutely right. :-)

This is the correct resource: 

• Character Formation in Online Education: A Guide for Instructors, Administrators, and Accrediting Bodies

Kyle G. Anderson said:

Jan Krohn said:

* The Story of King Jesus about half the content is missing

Likewise, I'm not finding any obvious material missing. Could you point me to something specific? i.e. "after the part about ... you should see ... but it's not there."

Please have a look at this thread: https://community.logos.com/forums/t/121150.aspx

Kyle G. Anderson said:

Jan Krohn said:

* Bible Overview Title, cover and price of this book suggest that this is the Rose Bible Overview, however, the content that was delivered is the Bible Overview Pamphlet.

I took a quick look at amazon for the Bible Overview Pamphlet and the Pamphlet appears to be a bunch of charts which the vyrso edition is not. https://www.amazon.com/Bible-Overview-pamphlet-Themes-Verses/dp/1890947717/ref=sr_1_2?ie=UTF8&qid=1481739736&sr=8-2&keywords=rose+bible+overview

I did discover it looks like Rose did a major revision of the Bible Overview in around 2012. We're selling the 2005 edition. Since vyrso.com doesn't display publication dates that info isn't very helpful. I'm going to put in a request to see if vyrso.com can start displaying that info.

Apart from formatting, the Vyrso Bible Overview and the Kindle Bible Overview Pamphlet look virtually the same to me...

Kyle

We are missing another free book today from David cook. Could this be added?

http://www.dccebooks.com/products/the-wiersbe-bible-study-series-genesis-1-11 

Steve Haller said:

One publisher told me they had already sent the files to Faithlife and that it was an automated process.
If they are being sent to an old e-mail address of a former Faithlife employee that could explain a lot!

And if it is this is a very poor setup- no company should have a employee receive such files they should come to the company and then get distributed. 

I agree. Unfortunately Bob will never see this post as FL rarely checks this forum