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This post has 3 Replies | 1 Follower

Posts 2
John | Forum Activity | Posted: Mon, Oct 29 2012 8:11 PM

I'm trying to add a 21mb .mp4 video file to a presentation.

i added a 'video' item from the drop-down list

i clicked 'file...' to add a file from my desktop

i tried adding it as a local file and as uploading.

when i click 'add', proclaim crashes within 10 to 30 seconds.

i tried 5 or 6 times, did a clean install and tried 2 more times. log files attached.

2330.Proclaim.log

8741.ProclaimCrash.txt

2570.ProclaimError-2.log

8176.ProclaimError.log

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Oct 30 2012 6:47 AM

Hello John,

This is a 10.6 only issue, which occurs for certain videos. We have fixed the bug and the fix will go out in the next software update.

Posts 2
John | Forum Activity | Replied: Tue, Oct 30 2012 7:21 AM

Sounds great, thanks for the quick reply Ann. Will the update come out before this coming sunday?

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Oct 30 2012 1:42 PM

Hi John,

The update is now available. If you continue to have problems with your video, please let us know. Thanks!

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