After Logos updated to the 6 core engine it will no longer open. "Windows encountered an error and n
Comments
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Hi Peter - and welcome to the forums
Sorry to hear you are having problems.
Thanks for posting logs but there is nothing I can see in them relating to the crash
Can you check in Windows Event Viewer to see if there is any error logged at the time of the crash?
Graham
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Here's what's listed in event viewer. Does this help?
Log Name: Application
Source: Application Error
Date: 3/31/2015 8:28:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ZaferosLaptop
Description:
Faulting application name: Logos.exe, version: 6.1.0.38, time stamp: 0x5508b5b2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000001bb558aeeb
Faulting process id: 0x35c4
Faulting application start time: 0x01d06bbec9d6681b
Faulting application path: C:\Users\Peter\AppData\Local\Logos\System\Logos.exe
Faulting module path: unknown
Report Id: 31101363-d7b2-11e4-8283-ac7ba1459542
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-31T14:28:26.000000000Z" />
<EventRecordID>26019</EventRecordID>
<Channel>Application</Channel>
<Computer>ZaferosLaptop</Computer>
<Security />
</System>
<EventData>
<Data>Logos.exe</Data>
<Data>6.1.0.38</Data>
<Data>5508b5b2</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000001bb558aeeb</Data>
<Data>35c4</Data>
<Data>01d06bbec9d6681b</Data>
<Data>C:\Users\Peter\AppData\Local\Logos\System\Logos.exe</Data>
<Data>unknown</Data>
<Data>31101363-d7b2-11e4-8283-ac7ba1459542</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>0 -
Peter Zaferos said:
Here's what's listed in event viewer. Does this help?
Thanks for that
It helps to the extent that I think - from what I seem to remember Bradley posting elsewhere - this is probably going to be difficult to track down!
I suggest you contact Logos Customer Services - contact details at https://www.logos.com/contact - and see if they can help / advise
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Thanks Graham. I contacted them about an hour ago. Blessings to you as you celebrate both His death AND resurrection!
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Graham Criddle said:
I seem to remember Bradley posting elsewhere
See https://community.logos.com/forums/p/102270/707655.aspx#707655
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Graham Criddle said:
I seem to remember Bradley posting elsewhere
See https://community.logos.com/forums/p/102270/707655.aspx#707655
Thanks Bradley - that was the one[:)]
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