After Logos updated to the 6 core engine it will no longer open. "Windows encountered an error and n

Peter Zaferos

7028.Logos Log Files.zip

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Graham Criddle

Hi Peter - and welcome to the forums

Sorry to hear you are having problems.

Thanks for posting logs but there is nothing I can see in them relating to the crash

Can you check in Windows Event Viewer to see if there is any error logged at the time of the crash?

Graham

Peter Zaferos

https://community.logos.com/discussion/comment/712010#Comment_712010

Here's what's listed in event viewer. Does this help?

Log Name: Application
Source: Application Error
Date: 3/31/2015 8:28:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ZaferosLaptop
Description:
Faulting application name: Logos.exe, version: 6.1.0.38, time stamp: 0x5508b5b2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000001bb558aeeb
Faulting process id: 0x35c4
Faulting application start time: 0x01d06bbec9d6681b
Faulting application path: C:\Users\Peter\AppData\Local\Logos\System\Logos.exe
Faulting module path: unknown
Report Id: 31101363-d7b2-11e4-8283-ac7ba1459542
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-31T14:28:26.000000000Z" />
<EventRecordID>26019</EventRecordID>
<Channel>Application</Channel>
<Computer>ZaferosLaptop</Computer>
<Security />
</System>
<EventData>
<Data>Logos.exe</Data>
<Data>6.1.0.38</Data>
<Data>5508b5b2</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000001bb558aeeb</Data>
<Data>35c4</Data>
<Data>01d06bbec9d6681b</Data>
<Data>C:\Users\Peter\AppData\Local\Logos\System\Logos.exe</Data>
<Data>unknown</Data>
<Data>31101363-d7b2-11e4-8283-ac7ba1459542</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Graham Criddle

https://community.logos.com/discussion/comment/712022#Comment_712022

Here's what's listed in event viewer. Does this help?

Thanks for that

It helps to the extent that I think - from what I seem to remember Bradley posting elsewhere - this is probably going to be difficult to track down!

I suggest you contact Logos Customer Services - contact details at https://www.logos.com/contact - and see if they can help / advise

Peter Zaferos

https://community.logos.com/discussion/comment/712026#Comment_712026

Thanks Graham. I contacted them about an hour ago. Blessings to you as you celebrate both His death AND resurrection!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/712026#Comment_712026

I seem to remember Bradley posting elsewhere

See https://community.logos.com/forums/p/102270/707655.aspx#707655

Graham Criddle

https://community.logos.com/discussion/comment/712040#Comment_712040

I seem to remember Bradley posting elsewhere

See https://community.logos.com/forums/p/102270/707655.aspx#707655

Thanks Bradley - that was the one[:)]