CRASHES- Proclaim 1.31 1.31.0.800 new audio recording/publishing feature.
When I exit On Air it says Loading Audio File then Proclaim crashes, running on Mac.
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Sorry to hear this. Is this every time or occasionally? Could you submit us your log file and Apple diagnostic report? This article will show you how.
Also, I noticed you aren't on the current update. Updating may resolve your issue.
Thanks for the report.
Jordan Sjodin
Mac | iOS | Android | Windows | Web Developer
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Herb, sorry to hear this. Can you please reproduce the crash then post the log file from that session? Directions can be found here.
I attempted to reproduce this issue on one of your presentations and was unable to crash Proclaim. I notice that you have several 0 second audio files, so somewhere in the audio file creation process something is going wrong. I'm looking into it and will update you when we've taken a look at your logs.
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I installed the latest update and it still crashed. Will send log file next.
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Did you get the Log File?
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No I did not. Did you try to post it here? Or did you email it to us?
Jordan
Mac | iOS | Android | Windows | Web Developer
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I can't get it to attach. what email address do I send it to?
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Please send the log to:
ProclaimDev _at_ faithlife.com
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Just emailed the log file. Sorry for the delay.
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Bad email address, did not go.
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Try Nick.Ericson _at_ faithlife.com
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