I did something yesterday, for the first time, that I had hoped I'd never have to do. I called up customer service and asked for a refund on the Standard Silver Upgrade I had purchased back at the end of December. It broke my heart to do it, but the church I pastor had several members suffer financial setbacks and I had to scrap up some funds to help them out and the Logos upgrade was one of the casualties. I hated doing it, but I felt I had no choice.
The Logos customer service rep was as nice as he could be and completely understood my predicament. He didn't pressure me to keep the package, and was in fact very conciliatory and empathetic.
Thank you Logos for making a very difficult and frustrating choice on my part as nice an experience as I could have hoped for.
