Logos Customer Service - Thank You
I did something yesterday, for the first time, that I had hoped I'd never have to do. I called up customer service and asked for a refund on the Standard Silver Upgrade I had purchased back at the end of December. It broke my heart to do it, but the church I pastor had several members suffer financial setbacks and I had to scrap up some funds to help them out and the Logos upgrade was one of the casualties. I hated doing it, but I felt I had no choice.
The Logos customer service rep was as nice as he could be and completely understood my predicament. He didn't pressure me to keep the package, and was in fact very conciliatory and empathetic.
Thank you Logos for making a very difficult and frustrating choice on my part as nice an experience as I could have hoped for.
Comments
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Gary Osborne said:
I did something yesterday, for the first time, that I had hoped I'd never have to do. I called up customer service and asked for a refund on the Standard Silver Upgrade I had purchased back at the end of December. It broke my heart to do it, but the church I pastor had several members suffer financial setbacks and I had to scrap up some funds to help them out and the Logos upgrade was one of the casualties. I hated doing it, but I felt I had no choice.
The Logos customer service rep was as nice as he could be and completely understood my predicament. He didn't pressure me to keep the package, and was in fact very conciliatory and empathetic.
Thank you Logos for making a very difficult and frustrating choice on my part as nice an experience as I could have hoped for.
[Y]
Faithlife/Logos is one of a kind. Not just customer service, but my experience with the entire company has always been very good. They have a real heart, that I believe is driven primarily by the Spirit and not by the pocket. [:)]
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Erwin Stull, Sr. said:
Faithlife/Logos is one of a kind. Not just customer service, but my experience with the entire company has always been very good. They have a real heart, that I believe is driven primarily by the Spirit and not by the pocket.
I have to say I was pleasantly surprised. It was a very positive experience.
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Good to hear. May your parishioners weather their storms.
And along about now your kind words are particularly timely for the FL team.
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Living the Word is just as important as proclaiming it.
The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter
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They've been there for me in the past during stressful times and I'm glad God has allowed FL to be part of my life in the good times and bad times
DAL
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Erwin Stull, Sr. said:
Faithlife/Logos is one of a kind. Not just customer service, but my experience with the entire company has always been very good. They have a real heart, that I believe is driven primarily by the Spirit and not by the pocket.
[Y] Edit: Just to add: I've been myself in technical customer service long time ago and I feel that Faithlife/Logos is doing better than I did
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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Steve Maling said:
Good to hear. May your parishioners weather their storms.
And along about now your kind words are particularly timely for the FL team.
Glad my words brought some measure of encouragement, Steve! FL encouraged me the other day with above and beyond courteous service. Blessings.
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