Question for Bob Pritchett:
Are you still alive?
The reason I'm asking is this:
In Chapter 2 of Fire Someone Today, it says:
"At my company I insist on having a person, not a machine, answer the phone. No number of sales pitches for “automated call distribution” or appeals based on call volume can sway me from my position that great customer service means answering customer calls in person. If a computer answers your call to Logos Bible Software, you will know I’m dead."
Bob Pritchett, Fire Someone Today: And Other Surprising Tactics for Making Your Business a Success (Nashville: Thomas Nelson, 2006).
When I called 800-210-6466, I heard an automated recording and was taken to some customer service prompts I needed to push (eventually I did get in touch with a live person)
So I'm just checking to ensure that Bob is still alive. :-)
(Note: This post is mostly for humor, although since Bob did mention it in his book about the importance of live people answering the phone, it may be something that Faithlife/Logos wants to adjust in the future to ensure others who read his book and call the above number realize that Bob is definitely alive and well).
