Issue Downloading NRSV from Store

Hi and apologies if this is the wrong place to post this,

I was trying to get the NRSV on my phone, so bought it in the Logos store, however after a successful purchase it says an unknown error has occurred and does not download it!

So far I have tried restarting my phone and uninstalling and reinstalling the Logos app. Any further suggestions so I can rectify the problem?

Thank you in advance!

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Comments

Graham Criddle

Hi Niall - and welcome to the forums

Sorry to hear you are having problems.

So far I have tried restarting my phone and uninstalling and reinstalling the Logos app

Is this the first resource you have bought from the Logos store?

Which version of which app are you using (Faithlife has a number of mobile apps - BIble!, Vyrso, Verbum, etc)

Do you have the desktop version of the Logos software as well as the mobile app? If so, does the NRSV appear successfully there?

If you don't have the desktop version please go to biblia.com and log in using the same credentials you used to purchase the NRSV. Please check if the NRSV appears in the Library there. (Trying to work out if the purchase has resulted in the resource being applied to your account)

Graham

Niall Blackburn

I can't remember if it's the first thing I have purchased, however the NRSV does seem to be appearing when I log into biblia.com

Graham Criddle

however the NRSV does seem to be appearing when I log into biblia.com

That's good to hear.

Some questions about your phone:

What model is it?
What version of iOS is it running?
Is it rooted in any way?

And when you refer to downloading - are you actually trying to download the resource or simply to access it?

The app is designed so that resources can be opened and accessed even when they are not physically on the device - but content is read "on demand" from Logos servers over the Internet. Then resources can be specifically downloaded for use when offline.

Which are you trying to do - to access the resource or to download it?

Niall Blackburn

its an iPhone 6 running iOS 9.3.2. I don't know if it's rooted?

I'm trying to access it. When I go to purchase the resource it takes me through the prompts to purchase it, then says I have already purchased it and do I want to download it. I hit yes, and an unknown error pops up. The resource then appears in the store as if I'd never purchased it.

Hope that's clearer!

Kevin Byford (Faithlife)

So far I have tried restarting my phone and uninstalling and reinstalling the Logos app.

What version of the app are you running and where are you installing it from?

Niall Blackburn

Hi,

I'm running version 5.2.2 of the Logos Bible app on iOS 9.3.2, and it's been downloaded from the iOS app store.

Unfortunately I can't upload a screenshot of my library right now

Kevin Byford (Faithlife)

Niall,

Please open the Help menu and tap Report a Problem, and then copy/paste this thread URL in the email. I can't find any record of an NRSV purchase based on the email account that you are using to post here and so I am wondering if you are using the correct account.