Issue Downloading NRSV from Store
Hi and apologies if this is the wrong place to post this,
I was trying to get the NRSV on my phone, so bought it in the Logos store, however after a successful purchase it says an unknown error has occurred and does not download it!
So far I have tried restarting my phone and uninstalling and reinstalling the Logos app. Any further suggestions so I can rectify the problem?
Thank you in advance!
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Hi Niall - and welcome to the forums
Sorry to hear you are having problems.
Is this the first resource you have bought from the Logos store?
Which version of which app are you using (Faithlife has a number of mobile apps - BIble!, Vyrso, Verbum, etc)
Do you have the desktop version of the Logos software as well as the mobile app? If so, does the NRSV appear successfully there?
If you don't have the desktop version please go to biblia.com and log in using the same credentials you used to purchase the NRSV. Please check if the NRSV appears in the Library there. (Trying to work out if the purchase has resulted in the resource being applied to your account)
Graham
I can't remember if it's the first thing I have purchased, however the NRSV does seem to be appearing when I log into biblia.com
That's good to hear.
Some questions about your phone:
And when you refer to downloading - are you actually trying to download the resource or simply to access it?
The app is designed so that resources can be opened and accessed even when they are not physically on the device - but content is read "on demand" from Logos servers over the Internet. Then resources can be specifically downloaded for use when offline.
Which are you trying to do - to access the resource or to download it?
Hi
its an iPhone 6 running iOS 9.3.2. I don't know if it's rooted?
I'm trying to access it. When I go to purchase the resource it takes me through the prompts to purchase it, then says I have already purchased it and do I want to download it. I hit yes, and an unknown error pops up. The resource then appears in the store as if I'd never purchased it.
Hope that's clearer!