BUG: Mobile Ed Audio locks up system/crashes...
When audio was made available, one of the things I started doing differently in my class-taking experience, was to end my class by listening to the course, one more time, straight through. but when I do this with the continuous play turned on, there are glitches:
- sometimes, the next audio will begin, but the first few seconds/words are not heard.
- if it doesn't begin, it locks the system up, and I have to end the L6 task and start it up again.
- (currently happening in NT365 Letter of James)
My normal process, now/currently:
- open L6
- Tools/favorites
- Tools/Courses
- locate new course (NT365, is latest)
- play video (continuous play turned off) (scroll through bottom pane text to follow along sometimes)
- (scroll bottom pane to Suggested reading and see also) read or listen to all available suggested reading and see also's, including going through all the guides and tools.
- I may go through one or more sections at a sitting. but will always bookmark the next place where I need to start
- when I return that day or another day, I go right to favorites and open that bookmark and begin again...
- when I have completed all sections and quizzes, I begin the audio review.
- opening the course audio (as available), and begin playing with continuous play. (edit - I have audio set to 1.4x or 2x when reviewing)
- I will pause and bookmark as necessary.
At step 11 is where I am having the problems I initially noted. if it does continuously play, the first few seconds are cut off. when it does lock up, I have to open task manager and end L6.
Comments
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Same here. If I do "continuous play", Logos crashes after a couple of videos. Happens every time. Running Mac OS 10.11.2 and Logos 6.12 SR-2 6.12.0.0038.
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Hi Brent,
I attempted to reproduce your issue, I was able to play the entire audio course, pausing occasionally without any problems, with exception of missing the first few seconds. The missing of the first few seconds is a result of playing the audio at a speed greater than 1x's.
If you experience the issue with the audio causing your system to lock-up again could you please upload your logs (it needs to be as soon as the problem occurs). You can find instructions on how to enable logging and how to upload them on this page. It will hopefully allow us to diagnose the problem.
Blessings,
Philana
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Same here. If I do "continuous play", Logos crashes after a couple of videos. Happens every time. Running Mac OS 10.11.2 and Logos 6.12 SR-2 6.12.0.0038.
JH,
I was able to reproduce this and I've created a case for the team to look at.
Blessings,
Philana
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