Vyrso unreleased Pre-Pub books - that were supposed to be released (sometimes months ago) ????
I now have 8 books and one collection that were originally scheduled to be released before now.
The collection was scheduled for release 2 months ago.
Every day I watch to see if they are available yet, but the date just changes to that day's date and never is published for download.
What is this about?
I have called customer service 2x, sales 1X and accounting 1X (all were transfers by switchboard operator)
I was told by a salesman that he or his supervisor would call me back with an answer but never a call back....
I was told by a customer service manager that usually this means that Vyrso has not received the file yet from the publisher - so Vyrso can publish the book.
So I called one of the publishers to ask them to send the files and they said that they already had !!
I do not understand why Vyrso does not publish???
Is there an explanation for this?
Comments
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What book(s)? Links?
Steve Haller said:I do not understand why Vyrso does not publish???
Is there an explanation for this?Sometimes there is a problem in conversion. Vyrso is a "bare bones" conversion from the publisher files to a format compatible with Logos.
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This is not a complaint alabama24
But stop, rewind. We hear the same ole same ole excuses, over and over, time and time again.
There is no excuse for this!
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https://vyrso.com/product/69011/befriend
This was supposed to be released on October 4th. They keep delaying it daily. smh
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Kenute P. Curry said:
There is no excuse for this!
I don't disagree.
Another forum member is of the opinion that Vyrso should be killed off. Do you think this? Personally, I want ALL of my non-literature books in the Logos ecosystem and am willing to live with the less-than-desireable aspects of Vyrso.
Remember: The choice isn't "Would I rather these books be in Vyrso or Logos," but rather "Do I want these books in my Logos Library at all" or "Do I want these books in my Library in less than 36+ months (or more!)?"
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What would be nice is some concrete information, even something as vague as "conversion problems" would be nice to have when delays happen.
-Dan
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Keep posting links to those books here in the forum. There's always a remote chance that someone who can fix them sees the links and takes action...
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https://vyrso.com/product/72579/the-agents-collection-agents-of-the-apocalypse-agents-of-babylon
https://vyrso.com/product/53813/the-daniel-fast-for-weight-loss
https://vyrso.com/product/69011/befriend
https://vyrso.com/product/124938/god-is-good
https://vyrso.com/product/124942/god-is-good-interactive-manual
https://vyrso.com/product/119992/sozo-saved-healed-delivered
https://vyrso.com/product/124941/the-anointing-for-miracles
Experiencing the Heavenly Realms Expanded Edition: Keys to Accessing Supernatural Encounters
https://vyrso.com/product/68968/gods-answer-to-the-growing-crisis
https://vyrso.com/product/126436/hearing-god-through-your-dreams
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alabama24 said:
Another forum member is of the opinion that Vyrso should be killed off. Do you think this?
Actually Alabama it's not what I want but what should happen based on Bob Pritchett's past actions. He has set the precedent for killing off Vyrso given its current state.
In the day so Libronix (L3, Libby, Series X etc) there was a third party company , E4 (Ephesians 4 Group) who produced low cost resources. Bob terminated their business Logos Research System business relationship with them, he said at the time on two grounds - 1) they produced low quality resources 2) they did not respond to customers....
... sounds to me a lot like what we now have with Vyrso...only difference is Bob Pritchett gets all of the money, the resources are still low quality and the customer service responses is just a poor.
He also terminated Galaxie from producing the theological journals - once again it was argued because they produced low quality resources.
So Alabama, its not about what I think, its about Bob Pritchett has already done in the past in similar situations.
I would be happy for Vyrso to continue if a basic level of quality assurance was in place to ensure table of contents work correctly and bible references are correctly tagged and somebody from the business actually responded to customers on the forums.
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I may be completely wrong but I suspect that with presumed Erin's departure there may be an empty position and a very thinly stretched staff. Until Erin's replacement is chosen and trained ...
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Very well said Disciple of Christ (doc)
Very well said!
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Specks... eyes... planks... [^o)]
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Bob Pritchett set the standard but now he owns the purse strings, it seems they don't apply. You can raise your eyebrows all you like at me and think you are cute, or even 'spiritually superior' by making a half veiled quote of a scripture, but as a paying customers of this business it is at the leadership of this company we need to be raising our eyebrows.
Jan Krohn said:Specks... eyes... planks...
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Faithlife is doing the wrong thing by customers - you know it. You can't bring any valid justification for the what they are doing so you resort to bullying me and accuse me of being the bully. Faithlife set up this business to make money - that's the bottom line. And so they have to be prepared to take the negative feedback along with the positive. Standing by and letting you try to strong arm customers who raise concerns is part of what is wrong with the way they are operating this business and your just reinforcing my view by your response.
alabama24 said:For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM.
If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries.
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Disciple,
You seem to always want to assume the worst about Bob & Faithlife. I think you would do better to just raise your concerns and believe the best about their motives for doing what they do.
The issue with Glaaxie was also one of quality control. If Logos produced the titles then if a problem came up they could address it. With Galaxie they had to wait for them to fix a problem. Thinking that because Bob controls the purse strings, then he no longer cares is just plain wrong!
Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality. One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free. How many threads have you seen where members promote the latest "Free" book on Vryso. He has also said it is NOT significant profit center for Faithlife.
If Bob invests more money into Vryso to correct publisher files he will raise prices as well. If nothing else it seems most Vryso users want a deal. Will we pay to have what we are asking Bob to provide us in Vryso? Sadly I don't think so.
I have some titles in Kindle, and I am unimpressed with their quality and functionality.
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Bobby thank you for your response, in particular the tone of your response. Some other people on these forums should not be in the roles they are because they don't know how to deal with people.
I totally agree with you about publisher files, but that is not what is at issue, Faithlife also get files for the journals from which to work, and like the response time on galaxie being an issue, like it was with E4, it is also an issue with Vyrso, so many posts go unanswered.
And in talking about unanswered posts I not talking about 'price matching' but about quality issues. Bob wanted a slice of the eBook market, he wanted in on the money he saw in this market. He is a business man and there is nothing wrong with that. But he also built a business based on producing high qaulity resouces. He set the stanard for what faithlife is about many years ago. He has to accept the concerns being raised about the poor qaulity of resources being produced by Vyrso. Instead he allows MVP's on these forums to act like bouncers at a night club.
The issue is not about paying to correct publisher files, it's about paying to have bible references correctly tagged along with table of contents, very basic stuff. The solution is simple, if it should be a full Logos format book then publish it as one and I am happy to pay extra for it. Novels, biographies, cook books etc cam happily be in the Vyrso format, as these will normally not be used in passage guides or searched for bible references. Commentaries, theologies, studies etc should have references correctly tagged,
Thanks for the spirit with which you have shared your thoughts, as always you make an effort to respect your fellow customer even when you might take a different view.
There are reasons beyond what I have said in this thread for what I do have concerns about the way this company is being led, which I have mentioned elsewhere. It's not about assuming the worst about the leaders of this company or their motives, it's about the way the do and don't do things - that is what i experience as a customer and it is that to which I respond.
Bobby Terhune said:Disciple,
You seem to always want to assume the worst about Bob & Faithlife. I think you would do better to just raise your concerns and believe the best about their motives for doing what they do.
The issue with Glaaxie was also one of quality control. If Logos produced the titles then if a problem came up they could address it. With Galaxie they had to wait for them to fix a problem. Thinking that because Bob controls the purse strings, then he no longer cares is just plain wrong!
Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality. One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free. How many threads have you seen where members promote the latest "Free" book on Vryso. He has also said it is NOT significant profit center for Faithlife.
If Bob invests more money into Vryso to correct publisher files he will raise prices as well. If nothing else it seems most Vryso users want a deal. Will we pay to have what we are asking Bob to provide us in Vryso? Sadly I don't think so.
I have some titles in Kindle, and I am unimpressed with their quality and functionality.
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Perhaps its time for Bob to revisit his goals with the Vryso brand. I had always though of Vryso as a intermediate option, better than Kindle but not up to Logos standards. Having Vryso let us get titles faster from certain publishers, but with the trade off in quality. One of the upsides is that when Logos does make a full Logos version, the Vryso title is converted for free.
I'm afraid unless Bob see's a revenue stream coming from Vryso, it will be had to convince him to make changes that will cost him to implement. I assume the profitability of Logos is allowing Bob to create these other "options". For any meaningful change to occur the money to pay for it has to come from somewhere.
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Disciple of Christ (doc) said:
You can raise your eyebrows all you like at me
It wasn't meant for you. Sorry about the confusion.
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Bobby Terhune said:
Bob has told us they have no control over the files they get from the publisher, and yet customers still complain about quality.
There have been plenty of cases of partyally or fully broken books without any reaction from FL.
Bobby Terhune said:One of the most common threads on the forums about Vyrso is why can't Logos match others ebook prices or for that matter even get it for free.
Why wouldn't that be a legitimate question to ask? Price matching has been done many times before when we asked about it. Those kind of questions are requests, not complaints.
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Jan Krohn said:
Why wouldn't that be a legitimate question to ask?
When they are publisher offers, it is absolutely a legitimate question to ask in the Vyrso forum! A number of years ago I used to spend quite a bit of time sending emails to a former employee who was extremely responsive. When someone in the forum asked about a book, I would investigate and let him know, and often within a couple hours the offer was extended to Vyrso. When he left, another employee came along and told me that she didn't have time for emails, so I stopped. It seems like there has been much turnover in more recent times, but FL has made it known that Vyrso is really only a hobby and a "service" to us. Despite the diminishing service (which is quite disappointing), I am still very appreciative that we are able to have books in our Logos library which we would not have otherwise. As I keep saying, it isn't a matter of "can you kill Vyrso so all these books will be in Logos?" It is a matter of killing off Vyrso and no longer having these titles available.
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Disciple of Christ (doc) said:
Some other people on these forums should not be in the roles they are because they don't know how to deal with people.
I have never attacked you DOC, but you have attacked me on numerous occasions. Where you continue to have difficulties is in interacting with others of differing opinions. You disagree with me. Fine, but I am going to tell you what I think. Stop making it personal.
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The original post was asking why Vyrso hasn't released books that have been on prepub. It's a fact that the profit is in new release books not free or 99 cent books so if Vyrso is to survive and turn a (greater) profit Faithlife needs to make sure that books are available asap.
Vyrso began with much fanfare - I think they promised to have 50,000 books available in short order. However, that didn't happen and I think part of the problem is that publishers are doing the work of ensuring their books look as good as possible in Kindle but aren't really interested in improving the quality of the files they send to FL.
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Exactly right Jan Krohn
They are not complaints. They are requests. Oh, and by the way, we should not even have to request those things, it should automatically happen.
VYRSO has really hit a downward spiral trend, and it keeps spiraling downward. No one seems to care anymore and you cannot even get a FAITHLIFE EMPLOYEE to even respond to anything anymore.
You get given excuse after excuse from people with "stars" under their names who act as if they are really "employees," and whom I don't even listen to anymore; because their answers are the same old excuses, and are not logical, and do not make sense at all.
I have been with FAITHLIFE since the Libronix System, and was really well-pleased with LOGOS and VYRSO, until this year; when I saw all the different changes starting to take place. Erin Land's leaving was a major loss to VYRSO. She was right on top of it! Any error or mistake that I encountered in a resource, she would have corrected within a matter of hours.
Bob Pritchett, I suggest you wake up and smell the coffee!
And alabama24, the word "BULLYING" wow! Never thought you were that kind of person to be accusing another brother of such things, when he was only trying to help. My eyes have been opened.
Just because you have a "star" under your name does not make you a FAITHLIFE EMPLOYEE.
Thank Almighty God for people like Disciple of Christ (doc), and Jan Krohn.
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That is the question Tom Reynolds
Why aren't publishers interested in improving the quality of the files that they send to VYRSO?
There has to be a reason "Why."
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Kenute P. Curry said:
And alabama24, the word "BULLYING" wow! Never thought you were that kind of person to be accusing another brother of such things, when he was only trying to help. My eyes have been opened.
Please enlighten me. When did I accuse someone of "BULLYING"? If you read carefully, it was DOC who called me the bully.
By the way: your response isn't very kind either. The forum MVP's may disagree with one another from time to time, but I can tell you that each has, at one time or another, spent massive amounts of time in the forums answering questions and helping others out.
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I did misread the word alabama24
The word was "buying" and not "bullying." I stand corrected, and do apologize.
Now as to my statement about the MVP's, I agree that they do help, but sometimes, some MVP's lash out at me in uncontrollable ways that I never thought they would. It seems that power goes to their head, and they feel that they can say anything they want. And I will say this again; and I am not saying it to be unkind:
JUST BECAUSE YOU HAVE A STAR UNDER YOUR NAME, DOES NOT MAKE YOU A FAITHLIFE EMPLOYEE.
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Kenute P. Curry said:
Just because you have a "star" under your name does not make you a FAITHLIFE EMPLOYEE.
Take a day's worth of posts. Remove all posts about how Bob should run the company - leaving only those actually about software or resources. Remove all posts that have stars under the avatar. How useful would the forums be to users trying to find answers to their questions? You ready and willing to take up the slack?
Kenute P. Curry said:you cannot even get a FAITHLIFE EMPLOYEE to even respond to anything anymore.
The forums were founded for users to help users not for interacting with Faithlife employees although it has at times evolved in that direction depending upon staff availability.
Kenute P. Curry said:some MVP's lash out at me in uncontrollable ways that I never thought they would.
Evidence?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Thanks Jan, apologies for my part is misreading your comment.
Jan Krohn said:Disciple of Christ (doc) said:You can raise your eyebrows all you like at me
It wasn't meant for you. Sorry about the confusion.
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Jan Krohn said:
Keep posting links to those books here in the forum. There's always a remote chance that someone who can fix them sees the links and takes action...
Also take advantage of report typo which we know will be seen and direct to the correct department.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Deny it all you like you did attack me. And you even tried to delete some of what you wrote but I had already seen it. I have no issues with interacting with others who have different opinions. You are the one with the problem. You are the one who so rudely and out of turn told me to stop being a customer simply because I have pointed out how Faithlife is failing its customers and had one set of rules it applied to third party business relationships but think they do not need to live up to those expectations when it comes to them.
You have reacted to me this way on multiple ocassions. You have also done it to other customers. When people will not bend over to your will and say yes Sir you are so right and I am wrong you start with telling them they have no right to provide feedback on the forums. On this ocassion you have taken it to an all time low and told me to stop purchasing from Fairhlife. Alabama who do you think you are that gives you the right to speak to a fellow customer in that way. You have no people skills and should not be an MVP if that is the way you speak to customers you can't persuade to your line of thinking. You are the one that made this personal no matter how much you tell yourself otherwise.
alabama24 said:Disciple of Christ (doc) said:Some other people on these forums should not be in the roles they are because they don't know how to deal with people.
I have never attacked you DOC, but you have attacked me on numerous occasions. Where you continue to have difficulties is in interacting with others of differing opinions. You disagree with me. Fine, but I am going to tell you what I think. Stop making it personal.
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