The Program Shut Down Regularly

I have Logos 4 in my old laptop (windows XP) and everytime I opened the program.....and let it 'idle' (I am doing something else... microsoft word for example)... The program shut down after around 5 minutes idle.

Anyone ever experience it? How to overcome it?

Btw... it also do in my Logos 7 base program in my other laptop...

Thanking you and God bless,

yudah

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Comments

Mark Smith

Yudah, we'd need your logs files to see what might be going on.

Yudah Soetopo

Thank you Mark. Could you please show me how to do it?

Thank you

Yudah Soetopo

Mark...

Is it this one?

71627.Logos4Error.log

Graham Criddle

Yudah

https://www.logos.com/support/windows/report-problem Should show you how to generate logs

Yudah Soetopo

Mark...

Is this file?

80157.Logos4Crash.txt

Bradley Grainger (Logos)

This is the same problem reported here: https://community.logos.com/forums/t/92435.aspx

On some Windows XP computers, Logos 4.6c will crash after a few minutes. The problem looks as though it may be related to lack of support for newer TLS cipher suites in Windows XP (but I'm not completely sure).

A workaround is to work offline in Logos (you can do this by holding down the Ctrl key at startup, or by setting Use Internet to No in Program Settings).

Logos 4.6c has been unsupported since April 2014 (https://community.logos.com/forums/t/80475.aspx) so we won't be releasing any updates to address this crash.

Btw... it also do in my Logos 7 base program in my other laptop...

That's probably a different problem; can you start a new thread with details?