BI171 See Also reading resources issue "BUG"?
I get this error.
I (apparently) own the (above) resource, since the normal error link looks something like this:
am I missing something?
Comments
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Hi Brent, can you give me the LLS ID for the resource? I want to confirm I see it activated on your account on our side. Click the i icon in the top right- of the panel, scroll to the bottom and paste the information under "Support info."
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When I click the "i" with a circle around it (Information), there isn't a support section.
there is:
Recommend - with links to social media to share
Citation - (defaults to Turabian - Morgan, Christopher W., and Robert A. Peterson, eds. The Kingdom of God. Theology in Community. Wheaton, IL: Crossway, 2012.)
Copyright - (does not let me copy/paste contents)
Devices - lists my devices, and apps - no checkmarks
Series - Theology in Community
Collections - "Not in any Collections"0 -
Brent Hoefling said:
When I click the "i" with a circle around it (Information), there isn't a support section.
there is:
Recommend - with links to social media to share
Citation - (defaults to Turabian - Morgan, Christopher W., and Robert A. Peterson, eds. The Kingdom of God. Theology in Community. Wheaton, IL: Crossway, 2012.)
Copyright - (does not let me copy/paste contents)
Devices - lists my devices, and apps - no checkmarks
Series - Theology in Community
Collections - "Not in any Collections"this is strange, as it should be there together with what you see.
I opened the support info section of my copy in the Logos web app and it has
kingdomofgod
LLS:KINGDOMOFGOD
2014-01-29T21:15:58Z
I assume that's what yours would say, too.
Have joy in the Lord!
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I had this resource in my library as well. However I had listed it as a temporary license for the month of June 2016 in my tagging system. I was surprised that it retained that information since I no longer have the resource.
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Hi Brent, that screenshot helped me nail down which book you are looking at there, and it doesn't look like you own it. You had it as a Logos Now preview resource a while back. You can run the 'delete unlicensed resources' command from the Command bar it should be purged from your computer.
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interesting. thanks. ran the command. restarted L7. it does the same thing (shows resource not in your library, instead of you don't have a license to view the resource)
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this is still an issue.
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I'm sorry to hear that, Brent. I'm going to email some instructions that should hopefully fix this.
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