I get this error.
I (apparently) own the (above) resource, since the normal error link looks something like this:
am I missing something?
Hi Brent, can you give me the LLS ID for the resource? I want to confirm I see it activated on your account on our side. Click the i icon in the top right- of the panel, scroll to the bottom and paste the information under "Support info."
When I click the "i" with a circle around it (Information), there isn't a support section.
there is:Recommend - with links to social media to shareCitation - (defaults to Turabian - Morgan, Christopher W., and Robert A. Peterson, eds. The Kingdom of God. Theology in Community. Wheaton, IL: Crossway, 2012.)Copyright - (does not let me copy/paste contents)Devices - lists my devices, and apps - no checkmarksSeries - Theology in CommunityCollections - "Not in any Collections"
When I click the "i" with a circle around it (Information), there isn't a support section. there is:Recommend - with links to social media to shareCitation - (defaults to Turabian - Morgan, Christopher W., and Robert A. Peterson, eds. The Kingdom of God. Theology in Community. Wheaton, IL: Crossway, 2012.)Copyright - (does not let me copy/paste contents)Devices - lists my devices, and apps - no checkmarksSeries - Theology in CommunityCollections - "Not in any Collections"
this is strange, as it should be there together with what you see.
I opened the support info section of my copy in the Logos web app and it has
kingdomofgod
LLS:KINGDOMOFGOD
2014-01-29T21:15:58Z
I assume that's what yours would say, too.
I had this resource in my library as well. However I had listed it as a temporary license for the month of June 2016 in my tagging system. I was surprised that it retained that information since I no longer have the resource.
Hi Brent, that screenshot helped me nail down which book you are looking at there, and it doesn't look like you own it. You had it as a Logos Now preview resource a while back. You can run the 'delete unlicensed resources' command from the Command bar it should be purged from your computer.
interesting. thanks. ran the command. restarted L7. it does the same thing (shows resource not in your library, instead of you don't have a license to view the resource)
this is still an issue.
I'm sorry to hear that, Brent. I'm going to email some instructions that should hopefully fix this.
