To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.
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This update automatically downloaded and now Logos is completely unusable. I don't even have menu commands except "Untitled." I am using OS X 10.10.5 and am wondering if the update is incompatible with my level of system software. If it is, then Logos should not have downloaded the software automatically to my computer. How do i get the previous version of Logos back? Thanks, Brett
I am using OS X 10.10.5 and am wondering if the update is incompatible with my level of system software.
It is incompatible! And I agree it should not have been downloaded (the same happens on the mobile platform).
How do i get the previous version of Logos back?
As with the Windows system, the previous version is not readily available. I suggest upgrading to the latest OS X version, else get in touch with Customer Service.
Welcome [:D]
Concur Logos 7.12 should not have downloaded to OS X 10.10 after => Announcement: Dropping support for Mac OSX 10.10 for Logos 7.12
Personally upgraded OS X 10.10.5 to macOS 10.12.6 that reduced space used by operating system. Due to Apple Mail display issue in macOS 10.13 with Intel HD Graphics 3000 (black on black is hard to read), choose to wait for macOS 10.13 improvements for my 2011 MacBook Air.
Once a newer Logos application has opened, your database support files are upgraded (so older application will crash). If you have a Time Machine Backup, then could restore your Logos 7.11 application and your Logos4 folder. Otherwise suggest upgrading OS X 10.10 to one of the three newer system versions (10.11, 10.12, or 10.13) that are supported.
Keep Smiling [:)]
Brett,
I'm sorry to hear you're having issues with the software. I believe you might be experiencing a similar issue that is addressed here: https://community.logos.com/forums/t/157037.aspxRegarding the incompatibility with macOS 10.10:We announced dropping support for 10.10 well in advance of this release and in line with our intention. However, the required changes took longer than expected and were non-trivial. We didn't feel comfortable pushing them without getting sufficient developer testing before they would ship in a beta. So, 10.10 will actually be supported until 7.14. I'll post this update in the announcement thread as well.
- Matt
Matt,
Yes, I am experiencing a similar issue as the person in the forum, but none of those solutions worked, nor did anything in on the webpage: "What to do if Logos Crashes or Fails to Open: Troubleshooting an Application Crash in Logos or the Logos Indexer."
As to the notification for dropping support for 10.10, I never received any such notification and only found out by accident after the Logos application automatically updated and I checked the forum for a solution. No email was ever sent to me regarding this announcement. So you can understand my frustration. I don't want automatic updates and i would like access to previous versions of Logos if this kind of thing happens again.
Brett
